Symantec IGA

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  • 1.  IVR - IM integration for self service password reset

    Posted Jun 18, 2015 11:15 AM

    Hi,

     

    We have a requirement to integrate IVR (Interactive Voice Response) system with CA IDM 12.6.5 for self service password resets. The new password to be auto generated and synced to all managed accounts of that user.

     

    I am looking at a high level solution approach. Kindly help and advise if any of the community members have integrated IVR with CA IDM.

     

    Thanks in advance,

     


    Regards,

    Chenna Kesav



  • 2.  Re: IVR - IM integration for self service password reset

    Posted Jun 18, 2015 02:42 PM

    I've not heard of any such configurations, but the place to start would be to look at the IVR to see if it has the capability to call web services. If it does, you should be able to call the Task Execution Web Services (TEWS) interface in IM from the IVR system.

     

    For further details on TEWS, you can view our documentation here:

     

    Task Execution Web Service - CA Identity Manager - 12.6.5 - CA Wiki

     

    W.

    William Lee

    CA Technical Support



  • 3.  Re: IVR - IM integration for self service password reset

    Posted Jun 23, 2015 02:17 AM

    Hi William,

     

    Thank you for the reply. We will check and explore the web services options for IVR integration.

     

    Regards,

    Chenna Kesav