Mail Notication to location

[Anon Anon]

Hi Friends,

 

   For each 10 location we having 1 Manager,

 

  affected end user mapped with location.

 

If any affected end user raised the ticket mail alert need to send the respective manager.

 

 

  Regards,

Charan

[Michael Mueller]

Hi Charan.

I hope I understood your requirement correctly.

• Set the Primary Contact of each location to the apropriate manager.
• Set the Location of each contact to his correct location.
• Create a so called "Object Contact Notification"
  • Symbol: "Affected End Users Location Manager"
  • Object Type: "Request/Incident/Problem Activity Log"
  • Object Attribute Name : "call_req_id.customer.location.primary_contact"
• Add the previoulsy created "Object Contact Notification" to your Initial notifcation rule.

Hope that helps.

Regards

..............Michael

[Anon Anon]

Hi michael,

 

  Step followed the steps it mail alert its not getting trigger for Manager

 

Regards,

napa

[Chi Chen]

please use

customer.location.primary_contact

not call_req_id.customer.location.primary_contact

Also please notice that here we asssume in primary contact

field you enter the manager of the location. If you customize

the loc object to add a "zmanager" custom attribute, then it could

be "customer.location.zmanager", for example.

[Anon Anon]

Hi Chi Chen,

 

I have modified the changes, but its showing error in the log .

 

spelsrvr	16748 ERROR	spelappl.c	4270 AHD03066:Unknown name in Notify_Obj_Cnt_List in method got_cnt_persids
09/27 11:09:04.00 CANMS2DC	spelsrvr	16748 ERROR	spelappl.c	4270 AHD03066:Unknown name in Notify_Obj_Cnt_List in method got_cnt_persids
09/27 11:09:04.01 CANMS2DC	spelsrvr	16748 ERROR	ntfr.spl	304 macro::get_notify_rules() Error in get_notify_contacts_list: AHD03066:Unknown name
09/27 11:09:04.01 CANMS2DC	spelsrvr	16748 ERROR	macro.spl	1263 couldn't get_notify_rules(): 'AHD03066:Unknown name'
09/27 11:09:04.79 CANMS2DC	spelsrvr

 

 

Regards,

napa

[Michael Mueller]

Hi Charan.

When creating an Incident, notification is sent out through the "Initial" activity. Therfore, you context for notification is the Activity Log, and you need to use the "call_req_id. ....." notation that I suggested.

Nevertheless, there are some more dependencies to receive such a notification, some are:

• Activity Notification
  • Is the "internal flag" of the Initial Activity Notifcation set? If so, does the default role of the manager allows to see "internal" activity logs?
  • Is the "Auto Notification" flag of your message template of the Initial Activiity set to "Yes" ? Otherwise, no notification will be send at all.
  • Which "Notify Level" does your message template use?
• Contact
  • Does your manager has an email address administered in its contact record?
  • Does the contact record has the email notification method specifiied for the appropriate "Notify Level"?
  • Whats about the notificatios workshift? Are they empty? If so, that's ok. If not, how do they look like?
  • Do other contacts receive email notificatoins? Is the email interface correctly configured?
  • Try a manual notify to the managers contact. Does he receive the manual notify?

 

Please check these setting and let us know the results.

Kind regards

..........Michael

[Anon Anon]

Hi Michael,

 

  I'm on vacation , once back update on this.

 

  Thanks for reply.

 

Regards,

Charan