Hello everybody,
a supplier implemented for us ITCM, however we are not able to get full support and delays are too long.
Rherefore we are looking for help on internet.
i hope this is the right place for that, if not, sorry.
we manage almost 1300 computers (laptop / desktop) using CA ITCM.
we are at 99.5% using Windows system for those stations.
Analyzing Heuristic Software Definitions several questions appeared:
1. some heuristic SW definitions show a path value <not reported>
what does it mean ? are those signature real or it is just a bug ?
2. some heuristic SW definitions show a path value, however without any EXE file in the path (whereas some other do).
what does it mean ? can we say those signatures/definitions are correct ?
Adobe acrobat reader raises such issue as microsoft office.
for example:
Acrobat reader has a signature/definition like that:
signature name: Adobe Reader - 9.1.0.2009022700
path : C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
but it has also:
signature name: Adobe Reader 9.1 - Slovak - 9.1.0
path : C:\Program Files\Adobe\Reader 9.0\Reader\
and:
signature name: Adobe Reader 9 - 9.0.0
path: C:\Program Files\Adobe\Reader 9.0\Reader\
so how should we understand those signatures ?
a similar situation with Microsoft Office.
signature name: Microsoft Office Visio Professional 2007 - 12.0.6425.1000
path: C:\Program Files\Microsoft Office\
and
signature name: Microsoft Office Visio - 12.0.6423.1000
path: C:\Program Files\Microsoft Office\Office12\VISIO.EXE
if we do a report on MS visio, users having such signature will have "like" 2 licenses for Visio. once as "Microsoft Office Visio Professional 2007 - 12.0.6425.1000" and another time as "Microsoft Office Visio - 12.0.6423.1000" as the first signature is based only on path and not on pair "path + EXE file".
so how does it really work ?
thank a lot.
Alain