Email configuration by gmail smtp sever

[Anon Anon]

Hi all


Can i use gmail smtp sever for the email notifications in Ca service desk 12.7??
If so then what are the steps and information to be filled in email configuration.
this is for only testing a test environment .
It will help very much helpful for me.





Thanks
Vineet.

[Kyle_R]

vineet.yadav wrote:

Can i use gmail smtp sever for the email notifications in Ca service desk 12.7??
If so then what are the steps and information to be filled in email configuration.
this is for only testing a test environment.

Hello Vineet,

Email integration to Gmail is not certified.
-------
SMTP Mail Servers
* Microsoft Exchange Server 2010
* Microsoft Exchange Server 2007
* Microsoft Windows SMTP Service
* IBM Lotus Domino 6.5.1
Note: Microsoft Exchange Server 2010 and 2007 supports SSL communication; however, the Service Desk Manager e-mail interface cannot communicate via IMAP or POP3 in SSL mode.
Note: IBM Lotus Domino 6.5.1 does not support AUTH PLAIN authentication. To workaround this issue Service Desk Manager can be configured to send e-mail to the Microsoft Windows SMTP Service (which supports AUTH PLAIN and NTLM authentication), and then have the Microsoft Windows SMTP Service relay the e-mails to IBM Lotus Domino.-------

But that suggests a possible workaround of going via the Microsoft Windows SMTP Service relay.

Brian had an issue with a similar query and provided this advice:

-------
GMail POP3\IMAP4 and SMTP require SSL and\or TLS respectively.
ServiceDesk mail interface does not support SSL\TLS (inbound and outbound). As a result trying configure ServiceDesk with Google Mail (GMail) will not work as it is currently not supported. Agreed to close the issue.
There are several enhancement issues raised for ServiceDesk mail interface to support SSL.
-------

with the follow on:
-------
Documentation for setting up Service Desk with Microsoft IIS SMTP connector:
http://support.microsoft.com/kb/230235
http://fmuntean.wordpress.com/2008/10/26/how-to-configure-iis-smtp-server-to-forward-emails-using-a-gmail-account/
-------

Another colleague gave this advice:
-------
Informed that they may integrate the SD with gmail for email and maileater. However, they must ensure that the relay service should be enabled for the SD server on the gmail server. They need to contact gmail to get these details.
-------

However, in neither case can I confirm that the Gmail configuration actually worked at the end of this.

Please log an "Idea" (top right of thread) to request specific Gmail certification for SDM.

Do let us know if you get it working - and how!

Thanks, Kyle_R.

[Anon Anon]

Hello,

If this is only for testing (dev environment), you can mount your own mailserver on your server, hmailserver for example.

For example:
- you create a domain @example.com
- you create two accounts: [e-mail] and [e-mail]
- configure your settings to receive localhost without smtp authentication.



Documentation:
Set up local / stand-alone server
Configuration | SMTP settings
Configuration | External accounts

Videos:
http://www.youtube.com/watch?v=CY2kqRsCAVQ
http://www.youtube.com/watch?v=i4d7vuwBJZo

[Kyle_R]

rmcardoso wrote:

If this is only for testing (dev environment), you can mount your own mailserver on your server, hmailserver for example.

Great point! Always see if there is another way to achieve the same business end. Good one, rmcardoso.

[Anon Anon]

Kyle_R wrote:

rmcardoso wrote:

If this is only for testing (dev environment), you can mount your own mailserver on your server, hmailserver for example.

Great point! Always see if there is another way to achieve the same business end. Good one, rmcardoso.

Thanks Kyle! Always a proud improving this community. Despite of the information about how to create a local mailserver, I dont know if answered to our friend vineet ;)

Regards,
RMC

[Anon Anon]

Hii rmcardoso

Am extremely sorry for late reply.
Thank you very much for your very valuable help as per the guidelines in video i have setup the local email server with three accounts and integrated with Thunderbird its working .
But the problem is when am integrating with Ca service Desk 12.7 its not working .
I think i am wrong giving at required information in the Administration>Option manager>Email
The information which i have provided is as follows.

mail_from_address

[e-mail]

mail_login_password
rC+QzYUIfX6CgdsGWtHiEK+LQV7ZFxouWbBsqpMwEXzqmzhCMkK2pS2tBHSbvwHC


mail_login_userid

[e-mail]


mail_max_threads

3


mail_reply_to_address
[e-mail]

mail_smtp_domain_name

NONE

mail_smtp_hosts

cnpl.net


mail_smtp_host_port

25


mail_smtp_security_level
1




Thanks
Vineet

[Anon Anon]

Hi Vineet,

Please verify the steps from this document Email Notification and is applicable for R12.7 version except accessing the message template.

Thanks,
Naveen Desham

[Anon Anon]

vineet.yadav wrote:

Hii rmcardoso

Am extremely sorry for late reply.
Thank you very much for your very valuable help as per the guidelines in video i have setup the local email server with three accounts and integrated with Thunderbird its working .
But the problem is when am integrating with Ca service Desk 12.7 its not working .
I think i am wrong giving at required information in the Administration>Option manager>Email
The information which i have provided is as follows.

mail_from_address

[e-mail]

mail_login_password
rC+QzYUIfX6CgdsGWtHiEK+LQV7ZFxouWbBsqpMwEXzqmzhCMkK2pS2tBHSbvwHC


mail_login_userid

[e-mail]


mail_max_threads

3


mail_reply_to_address
[e-mail]

mail_smtp_domain_name

NONE

mail_smtp_hosts

cnpl.net


mail_smtp_host_port

25


mail_smtp_security_level
1




Thanks
Vineet

Vineet, if you have configured mail with hmailserver you have missed mail_smtp_domain_name.


mail_from_address

[e-mail] [[color=#64fc00]OK[color]], if your mail is this.

mail_login_password
rC+QzYUIfX6CgdsGW..
[[color=#64fc00]OK[color]] password encrypted

mail_login_userid

[e-mail] [[color=#64fc00]OK[color]]

mail_max_threads

3
[[[color=#64fc00]OK[color]]

mail_reply_to_address
[e-mail] [[color=#64fc00]OK[color]]

mail_smtp_domain_name

NONE [[color=#f73b15]WRONG[color]], its your DOMAIN NAME. Name of your machine. Write[b] hostname on cmd, and check your domain name.

mail_smtp_hosts

cnpl.net
[[color=#64fc00]OK[color]]

mail_smtp_host_port

25
[[color=#64fc00]OK[color]], this is the default port for incoming mail (smtp)

mail_smtp_security_level
1 [[color=#64fc00]OK[color]]


Try, test and reply! :)
Regards

[Anon Anon]

Hii rmcardoso

You are right i missed the domain name and now i have configured its working smoothly.
Thank you very much for your valuable help.


Thanks
Vineet

[Anon Anon]

vineet.yadav wrote:

Hii rmcardoso

You are right i missed the domain name and now i have configured its working smoothly.
Thank you very much for your valuable help.


Thanks
Vineet

No problem! I'm glad I could help ;)

[Kyle_R]

vineet.yadav wrote:

Hii rmcardoso

You are right i missed the domain name and now i have configured its working smoothly.
Thank you very much for your valuable help.


Thanks
Vineet

Yay for the community! Always nice to see a problem worked through to the end.

Well done rmcardoso and vineet.yadav!

Kyle_R.

[Vinod Subburaj]

HI All,

Another free mail server tool is Mercury mail http://www.pmail.com/downloads.htm.
Very easy to use.

~Vinod.