Clarity

  • 1.  Clarity 13 to BO CMS login error

    Posted Jan 18, 2013 01:21 PM
    Hi everyone,

    Newly installed Clarity v13.1 with BO XI 3.1 on the same machine. I've setup BO with details as per installation doc and all BO-specific servers are running (which I've verified from BO Central Configuration Manager)

    From Clarity CSA -> Properties -> Reporting tab, I've put the same username/password and URLs are required.

    However, when I run the Create BusinessObjects Users job from Clarity, I get the following error, taken from bg-ca.log file.
    SYS   2013-01-18 13:00:32,271 [Event Interest Registration Thread] niku.union (clarity:unknown:-1:none) Event registration completed. Event manager started succesfully. 
    ERROR 2013-01-18 13:07:57,469 [Dispatch pool-4-thread-10 : bg@CLARITYSERVER (tenant=clarity)] niku.njs (clarity:admin:6387540__47A7C982-8C14-4353-B7F7-05F9CD41F90E:Create BusinessObjects Users) Error executing job: 5048864
    java.lang.Exception: reporting.loginError
    
    at com.niku.reporting.bo.BOReporting.login(BOReporting.java:164)
    
    at com.niku.reporting.bo.BOReporting.login(BOReporting.java:178)
    
    at com.niku.reporting.jobs.SyncBOUsersJob.CreateUsers(SyncBOUsersJob.java:82)
    
    at com.niku.reporting.jobs.SyncBOUsersJob.runCreateUsers(SyncBOUsersJob.java:65)
    
    at com.niku.reporting.jobs.SyncBOUsersJob.scheduledEventFired(SyncBOUsersJob.java:54)
    
    at com.niku.njs.Dispatcher$BGTask.run(Dispatcher.java:284)
    
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
    
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)
    
    at java.lang.Thread.run(Thread.java:722)
    Caused by: com.crystaldecisions.sdk.exception.SDKException$OCAFramework: Server http://CLARITYSERVER:6400 not found or server may be down (FWM 01003)
    cause:com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$NotFoundInDirectory: Server http://CLARITYSERVER:6400 not found or server may be down (FWM 01003)
    cause:java.net.UnknownHostException: http://CLARITYSERVER:6400
    detail:Server http://CLARITYSERVER:6400 not found or server may be down (FWM 01003) http://CLARITYSERVER:6400
    detail:Server http://CLARITYSERVER:6400 not found or server may be down (FWM 01003) http://CLARITYSERVER:6400
    
    at com.crystaldecisions.sdk.exception.SDKException.map(SDKException.java:214)
    
    at com.crystaldecisions.sdk.occa.security.internal.LogonService.ensureServiceStub(LogonService.java:550)
    
    at com.crystaldecisions.sdk.occa.security.internal.LogonService.doUserLogon(LogonService.java:654)
    
    at com.crystaldecisions.sdk.occa.security.internal.LogonService.userLogon(LogonService.java:295)
    
    at com.crystaldecisions.sdk.occa.security.internal.SecurityMgr.userLogon(SecurityMgr.java:166)
    
    at com.crystaldecisions.sdk.framework.internal.SessionMgr.logon(SessionMgr.java:425)
    
    at com.crystaldecisions.sdk.framework.internal.SessionMgr.logon(SessionMgr.java:657)
    
    at com.niku.reporting.bo.BOReporting.login(BOReporting.java:153)
    
    ... 8 more
    Caused by: com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$NotFoundInDirectory: Server http://CLARITYSERVER:6400 not found or server may be down (FWM 01003)
    cause:java.net.UnknownHostException: http://CLARITYSERVER:6400
    detail:Server http://CLARITYSERVER:6400 not found or server may be down (FWM 01003) http://CLARITYSERVER:6400
    
    at com.crystaldecisions.enterprise.ocaframework.RawSocketDirectory.find(RawSocketDirectory.java:211)
    
    at com.crystaldecisions.enterprise.ocaframework.APSServerHandler.buildBootstrapAPSInfo(APSServerHandler.java:445)
    
    at com.crystaldecisions.enterprise.ocaframework.APSServerHandler.buildAPSClusterInfo(APSServerHandler.java:881)
    
    at com.crystaldecisions.enterprise.ocaframework.APSServerHandler.buildServerInfo(APSServerHandler.java:359)
    
    at com.crystaldecisions.enterprise.ocaframework.ServerController.redirectServer(ServerController.java:549)
    
    at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.redirectServer(ServiceMgr.java:1099)
    
    at com.crystaldecisions.enterprise.ocaframework.ManagedSessions.get(ManagedSessions.java:256)
    
    at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.getManagedService(ServiceMgr.java:702)
    
    at com.crystaldecisions.sdk.occa.security.internal.LogonService.ensureServiceStub(LogonService.java:507)
    
    ... 14 more
    Caused by: java.net.UnknownHostException: http://CLARITYSERVER:6400
    
    at java.net.InetAddress.getAllByName0(InetAddress.java:1215)
    
    at java.net.InetAddress.getAllByName(InetAddress.java:1127)
    
    at java.net.InetAddress.getAllByName(InetAddress.java:1063)
    
    at com.crystaldecisions.enterprise.ocaframework.RawSocketDirectory.find(RawSocketDirectory.java:153)
    
    ... 22 more
    I've tried replacing http://CLARITYSERVER with..
    [list]
    [*]http://localhost
    [*]http://127.0.0.1
    [list]

    ..but I still get the same error (except that the log file shows the updated URL address).

    Any suggestions?

    Thanks!


  • 2.  RE: Clarity 13 to BO CMS login error

     
    Posted Jan 22, 2013 03:01 PM
    Hi All,

    Any suggestions here for this one?

    Thanks!
    Chris


  • 3.  RE: Clarity 13 to BO CMS login error

    Posted Feb 20, 2013 06:02 AM
    Can you check this ?

    100144829


    NJ


  • 4.  RE: Clarity 13 to BO CMS login error
    Best Answer

    Posted Feb 20, 2013 10:01 AM
    I found a solution to this... by removing the "http://" from the "http://CLARITYSERVER" so that it reads just "CLARITYSERVER".

    Hope this helps someone in the future!


  • 5.  RE: Clarity 13 to BO CMS login error

     
    Posted Mar 11, 2013 05:30 PM
    Thanks for letting everyone know you were able to resolve! :grin: