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CA Clarity Login

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Martti Kinnunen

Martti Kinnunen05-23-2013 05:00 AM

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navzjoshi0005-23-2013 05:14 AM

navzjoshi00

navzjoshi0005-23-2013 05:14 AM

  • 1.  CA Clarity Login

    Posted 05-23-2013 04:32 AM
    Hello all,

    I am new to Clarity. Just installed Clarity v13.1. Before I continue with installation of various add-ins etc. I wanted to log-in. While I can log-in into Admin part, I am not able to get th euser screen on.
    I tried Https:// localhost:80/niku/app in Chome and IE to noavail.
    Read manuals (Admin, Installation, Basic User) but could not find the URL.

    Could someone please let me know the exact command, and correct port number (where do you set it up?).

    Thanks,

    Vlad


  • 2.  RE: CA Clarity Login

    Posted 05-23-2013 04:45 AM
    There is a problem with
    Https:// localhost:80/niku/app

    If you use https the port is normally not 80.

    See in CSA how you have set it up is it with http or https ans and what is the port.

    Martti K.


  • 3.  RE: CA Clarity Login

    Posted 05-23-2013 04:39 AM


  • 4.  RE: CA Clarity Login

    Posted 05-23-2013 04:57 AM

    another_martink wrote:

    There is a problem with
    Https:// localhost:80/niku/app

    If you use https the port is normally not 80.

    See in CSA how you have set it up is it with http or https ans and what is the port.

    Martti K.
    I didn't use HTTPS actually , used HTTP - sorry about that.

    Vlad


  • 5.  RE: CA Clarity Login

    Posted 05-23-2013 04:57 AM

    another_martink wrote:

    There is a problem with
    Https:// localhost:80/niku/app

    If you use https the port is normally not 80.

    See in CSA how you have set it up is it with http or https ans and what is the port.

    Martti K.
    I didn't use HTTPS actually , used HTTP - sorry about that.

    Vlad


  • 6.  RE: CA Clarity Login

    Posted 05-23-2013 04:53 AM
    Thanks, but didnt work. Returned : HTTP Error 404. The requested resource is not found.

    V.


  • 7.  RE: CA Clarity Login

    Posted 05-23-2013 05:00 AM
    Are your services up?

    Martti K.


  • 8.  RE: CA Clarity Login

    Posted 05-23-2013 05:10 AM

    another_martink wrote:

    Are your services up?

    Martti K.
    [+] CA Clarity PPM Beacon [beacon] is started
    [+] CA Clarity PPM System Admin Server [nsa] is started

    Am I missing another service?

    Vlad


  • 9.  RE: CA Clarity Login

    Posted 05-23-2013 05:10 AM

    another_martink wrote:

    Are your services up?

    Martti K.
    [+] CA Clarity PPM Beacon [beacon] is started
    [+] CA Clarity PPM System Admin Server [nsa] is started

    Am I missing another service?

    Vlad


  • 10.  RE: CA Clarity Login

    Posted 05-23-2013 05:14 AM
    U are missing app service :tongue:

    NJ


  • 11.  RE: CA Clarity Login

    Posted 05-23-2013 05:14 AM
    & bg service

    NJ


  • 12.  RE: CA Clarity Login

    Posted 05-23-2013 05:43 AM
    To login to the application in V13 you need beacon and app.
    That is if your database is not a service managed by Clarity. It it is you need db as well.
    You add and deploy services in CSA.
    When you system is up and running you would normally have also bg. That is after you have rescheduled the scheduled jobs.

    Martti K.


  • 13.  RE: CA Clarity Login

    Posted 05-23-2013 08:53 AM

    another_martink wrote:

    To login to the application in V13 you need beacon and app.
    That is if your database is not a service managed by Clarity. It it is you need db as well.
    You add and deploy services in CSA.
    When you system is up and running you would normally have also bg. That is after you have rescheduled the scheduled jobs.

    Martti K.
    I added services and deployed.

    C:\temp\bin>service status all
    [+] CA Clarity PPM Beacon [beacon] is started
    [+] MSSQLSERVER is started
    [+] CA Clarity PPM App Server [app] is started
    [+] CA Clarity PPM System Admin Server [nsa] is started
    [+] CA Clarity PPM Background Server [bg] is started

    Admin page::

    Service Type ID Server Status
    CA Clarity Application app Clarity:9091 Started
    CA Clarity Background bg Clarity:9091 Started
    Database db Clarity:9091 Started

    If I try link http://localhost:80/niku/nu#action:npt.overview
    I get the same error: HTTP Error 404. The requested resource is not found.
    I tried all other http combinations withou success.

    Any new ideas?

    Vlad


  • 14.  RE: CA Clarity Login

    Posted 05-23-2013 08:53 AM

    another_martink wrote:

    To login to the application in V13 you need beacon and app.
    That is if your database is not a service managed by Clarity. It it is you need db as well.
    You add and deploy services in CSA.
    When you system is up and running you would normally have also bg. That is after you have rescheduled the scheduled jobs.

    Martti K.
    I added services and deployed.

    C:\temp\bin>service status all
    [+] CA Clarity PPM Beacon [beacon] is started
    [+] MSSQLSERVER is started
    [+] CA Clarity PPM App Server [app] is started
    [+] CA Clarity PPM System Admin Server [nsa] is started
    [+] CA Clarity PPM Background Server [bg] is started

    Admin page::

    Service Type ID Server Status
    CA Clarity Application app Clarity:9091 Started
    CA Clarity Background bg Clarity:9091 Started
    Database db Clarity:9091 Started

    If I try link http://localhost:80/niku/nu#action:npt.overview
    I get the same error: HTTP Error 404. The requested resource is not found.
    I tried all other http combinations withou success.

    Any new ideas?

    Vlad


  • 15.  RE: CA Clarity Login

    Posted 05-23-2013 09:54 AM
    So you tried also
    http://localhost/niku/nu

    What is in app-ca anad app-system logs?

    Martti K.


  • 16.  RE: CA Clarity Login

    Posted 05-24-2013 03:43 AM

    another_martink wrote:

    So you tried also
    http://localhost/niku/nu

    What is in app-ca anad app-system logs?

    Martti K.
    The logs show nothing unordinary.


  • 17.  RE: CA Clarity Login

    Posted 05-24-2013 03:43 AM

    another_martink wrote:

    So you tried also
    http://localhost/niku/nu

    What is in app-ca anad app-system logs?

    Martti K.
    The logs show nothing unordinary.


  • 18.  RE: CA Clarity Login

    Posted 05-23-2013 10:30 AM
    Just to make it sure:

    You are on the server aren't you? Otherwise the localhost does not work.

    Martti K.


  • 19.  RE: CA Clarity Login

    Posted 05-23-2013 12:03 PM
      |   view attached
    Another thing to make sure is that your database is available.

    Martti K.


    .


  • 20.  RE: CA Clarity Login

    Posted 05-24-2013 03:41 AM

    another_martink wrote:

    Another thing to make sure is that your database is available.

    Martti K.


    .
    Martti,

    Only thing on your snaphot screen which differs to mine was the Instance field. I left it blank as if I put in niku (which would be presumably mine (not CLARITY!) db instance - app does not connect with database.
    Now, should I try to explictly specify the URL in one of the CSA screens?
    BTW all other prior suggestions taken and verified.

    Vlad


  • 21.  RE: CA Clarity Login

    Posted 05-24-2013 04:07 AM

    vmz wrote:

    Now, should I try to explictly specify the URL in one of the CSA screens?
    The detail in the "Application" tab in the CSA, against the "Application Instance: app" settings dictate how you would access the application - so yes obviously these need to correctly configured and you need to be using them. If you have not setup details in this CSA tab then you should start there before you startup the app service.

    vmz wrote:

    The logs show nothing unordinary.
    If, as you say, you are new to Clarity, how do you know what is ordinary and what is not ordinary? :wacko:
    (You are being directed to look in your logs in order to detect whether your app service has even started correctly)


  • 22.  RE: CA Clarity Login

    Posted 05-24-2013 04:47 AM

    Dave wrote:

    vmz wrote:

    Now, should I try to explictly specify the URL in one of the CSA screens?
    The detail in the "Application" tab in the CSA, against the "Application Instance: app" settings dictate how you would access the application - so yes obviously these need to correctly configured and you need to be using them. If you have not setup details in this CSA tab then you should start there before you startup the app service.

    vmz wrote:

    The logs show nothing unordinary.
    If, as you say, you are new to Clarity, how do you know what is ordinary and what is not ordinary? :wacko:
    (You are being directed to look in your logs in order to detect whether your app service has even started correctly)
    Your latter remark was actually very useful. I spotted in system app log a port usage conflict 80 with Apache Tomcat. Stopped it (Tomcat) and the thing works. It was actually my colleague who initially looked at the logs and spotted "nothing out of ordinary" if you are wandering.
    Anyhow, we are now experimenting and I shall publish the reasons why we had a problem in the first place. JAVA vs. Tomcat clash. perhaps we installed both or ...

    Thank you all
    Cheers,
    Vlad


  • 23.  RE: CA Clarity Login

    Posted 05-24-2013 04:47 AM

    Dave wrote:

    vmz wrote:

    Now, should I try to explictly specify the URL in one of the CSA screens?
    The detail in the "Application" tab in the CSA, against the "Application Instance: app" settings dictate how you would access the application - so yes obviously these need to correctly configured and you need to be using them. If you have not setup details in this CSA tab then you should start there before you startup the app service.

    vmz wrote:

    The logs show nothing unordinary.
    If, as you say, you are new to Clarity, how do you know what is ordinary and what is not ordinary? :wacko:
    (You are being directed to look in your logs in order to detect whether your app service has even started correctly)
    Your latter remark was actually very useful. I spotted in system app log a port usage conflict 80 with Apache Tomcat. Stopped it (Tomcat) and the thing works. It was actually my colleague who initially looked at the logs and spotted "nothing out of ordinary" if you are wandering.
    Anyhow, we are now experimenting and I shall publish the reasons why we had a problem in the first place. JAVA vs. Tomcat clash. perhaps we installed both or ...

    Thank you all
    Cheers,
    Vlad


  • 24.  RE: CA Clarity Login

    Posted 05-24-2013 04:37 AM
    I added services and deployed.
    C:\temp\bin>service status all
    [+] CA Clarity PPM Beacon [beacon] is started
    [+] MSSQLSERVER is started
    [+] CA Clarity PPM App Server [app] is started
    [+] CA Clarity PPM System Admin Server [nsa] is started
    [+] CA Clarity PPM Background Server [bg] is started

    Admin page::

    Service Type ID Server Status
    CA Clarity Application app Clarity:9091 Started
    CA Clarity Background bg Clarity:9091 Started
    Database db Clarity:9091 Started

    Is an indication that the services started OK.

    Just wondering if the database is available or not?

    Martti K.


  • 25.  RE: CA Clarity Login

    Posted 05-24-2013 05:47 AM
    Just wondering again...
    If you stopped Tomcat which j2ee server are you using?

    Martti K.


  • 26.  RE: CA Clarity Login

    Posted 05-24-2013 06:23 AM

    another_martink wrote:

    Just wondering again...
    If you stopped Tomcat which j2ee server are you using?

    Martti K.
    J2EE ver. 1.7.0_04

    We might have multiple instances of Tomcat.
    But anyhow if we stop Tomcat and then set to use either Tomcat app server or J2EE app server, access to logon works in both cases.

    V.
    .


  • 27.  RE: CA Clarity Login

    Posted 05-24-2013 06:47 AM
    Agreed that you can have multiple version of Tomcat (or other) and the conflict occurs when the same port is used for two.
    What else might you have using port 80.

    Martti K.


  • 28.  RE: CA Clarity Login

    Posted 05-24-2013 06:54 AM

    another_martink wrote:

    Agreed that you can have multiple version of Tomcat (or other) and the conflict occurs when the same port is used for two.
    What else might you have using port 80.

    Martti K.
    We started with new server running nothing but what the installation guide told us to install. We manually installed java, tomcat 7 first.
    So we assume that Clarity application installs their own Tomcat automatically so you end up with two competing for the port.

    I'll let you know when we finish with more experimenting.

    Regards,
    Vlad


  • 29.  RE: CA Clarity Login

    Posted 05-24-2013 06:54 AM

    another_martink wrote:

    Agreed that you can have multiple version of Tomcat (or other) and the conflict occurs when the same port is used for two.
    What else might you have using port 80.

    Martti K.
    We started with new server running nothing but what the installation guide told us to install. We manually installed java, tomcat 7 first.
    So we assume that Clarity application installs their own Tomcat automatically so you end up with two competing for the port.

    I'll let you know when we finish with more experimenting.

    Regards,
    Vlad


  • 30.  RE: CA Clarity Login

    Posted 05-24-2013 06:59 AM
    I've not seen that happen. I have always to install Tomcat manually.
    What can happen is that IIS is installed on the OS for one reason or another and that could use port 80 by default.
    However even if you stop Tomcat Clarity will nto be using IIS.

    Curious.

    Martti K.


  • 31.  RE: CA Clarity Login

    Posted 05-24-2013 07:15 AM

    another_martink wrote:

    I've not seen that happen. I have always to install Tomcat manually.
    What can happen is that IIS is installed on the OS for one reason or another and that could use port 80 by default.
    However even if you stop Tomcat Clarity will nto be using IIS.

    Curious.

    Martti K.
    Yes but it has happened to some people that the order of installation (i.e. clarity-tomcat or tomcat -clarity) was determining whether you endup with 2 instances of Tomcat, so some people say for similar installations such as Service Desk etc.
    We could not encounter the confict with IIS.

    Vlad


  • 32.  RE: CA Clarity Login

    Posted 05-24-2013 07:24 AM
    OK thanks. I could buy that.
    I always install Tomcat first because Clarity needs that and never tried to install Clarity first.

    Martti K.


  • 33.  RE: CA Clarity Login

    Posted 05-27-2013 06:13 AM
    I also faced the same issue though I have installed Tomcat first then installed Clarity; Tomcat was not allowing Clarity to use the port number 80 and had to use a custom port number since I am not aware how to change the setting in Tomcat freeup the port. In the NSA Application Setting page, I updated the port to 8888 and was able to login to Clarity App using the same.

    Dipanjan


  • 34.  RE: CA Clarity Login

    Posted 05-27-2013 06:25 AM

    dipur86 wrote:

    I also faced the same issue though I have installed Tomcat first then installed Clarity; Tomcat was not allowing Clarity to use the port number 80 and had to use a custom port number since I am not aware how to change the setting in Tomcat freeup the port. In the NSA Application Setting page, I updated the port to 8888 and was able to login to Clarity App using the same.

    Dipanjan
    Well I in fact did the same: first installed Tomcat and then Clarity. Port number 80 was occupied by Tomcat so I changed it to 8080, and now everything is OK. BTW Tomcat 7 service is not running and we are still avle to access the apps. What's the point of installing Tomcat? Are we running web services over something else? As you can see still unclear about it.

    Regards,
    Vlad


  • 35.  RE: CA Clarity Login

    Posted 05-27-2013 06:25 AM

    dipur86 wrote:

    I also faced the same issue though I have installed Tomcat first then installed Clarity; Tomcat was not allowing Clarity to use the port number 80 and had to use a custom port number since I am not aware how to change the setting in Tomcat freeup the port. In the NSA Application Setting page, I updated the port to 8888 and was able to login to Clarity App using the same.

    Dipanjan
    Well I in fact did the same: first installed Tomcat and then Clarity. Port number 80 was occupied by Tomcat so I changed it to 8080, and now everything is OK. BTW Tomcat 7 service is not running and we are still avle to access the apps. What's the point of installing Tomcat? Are we running web services over something else? As you can see still unclear about it.

    Regards,
    Vlad


  • 36.  RE: CA Clarity Login

    Posted 05-27-2013 06:29 AM
    Let me know how you are checking the status of the tomcat service.

    Dipanjan


  • 37.  RE: CA Clarity Login

    Posted 05-27-2013 06:47 AM
    How did you install Tomcat?

    Martti K.


  • 38.  RE: CA Clarity Login

    Posted 05-27-2013 07:24 AM
    From Clarity installation media, I extracted Tomcat from it ZIP to a local dir.

    Dipanjan


  • 39.  RE: CA Clarity Login

    Posted 05-27-2013 07:27 AM
    So just copying and not a real install.
    That is what I have always done and not problems related to Tomcat.

    Martti K.


  • 40.  RE: CA Clarity Login

    Posted 05-27-2013 07:37 AM
    Ok I think we came to the bottom of a problem wuth Tomcat: Earlier versions of Tomcat were listening on port 80. Latest version (at least) is listening on port 8080. The Clarity installation did not follow he change and it still offers 80 as a port. Thats why I had a problem.
    I also no now that I am runnin Tomcat app server ( nsa vs niku in httm ) and that Tomcat on windows is hidden behinf java.exe processes. If you kill them that automatically stops Clarity Apps service.
    Read more about Tomact on: http://www3.ntu.edu.sg/home/ehchua/programming/howto/Tomcat_HowTo.html

    I am finished with this thread, and started installation of Business Objects.

    Thanks for help,
    Vlad


  • 41.  RE: CA Clarity Login
    Best Answer

    Posted 05-27-2013 07:37 AM
    Ok I think we came to the bottom of a problem wuth Tomcat: Earlier versions of Tomcat were listening on port 80. Latest version (at least) is listening on port 8080. The Clarity installation did not follow he change and it still offers 80 as a port. Thats why I had a problem.
    I also no now that I am runnin Tomcat app server ( nsa vs niku in httm ) and that Tomcat on windows is hidden behinf java.exe processes. If you kill them that automatically stops Clarity Apps service.
    Read more about Tomact on: http://www3.ntu.edu.sg/home/ehchua/programming/howto/Tomcat_HowTo.html

    I am finished with this thread, and started installation of Business Objects.

    Thanks for help,
    Vlad


  • 42.  RE: CA Clarity Login

    Posted 05-27-2013 07:31 AM
    Yes, thats correct; earlier while doing fresh installation of 12.1.0, I did not face any issue, but for 12.1.3 fresh installation, I encountered the port number issue, and both the times I used the tomcat provided along with the installation media.

    Dipanjan


  • 43.  RE: CA Clarity Login

    Posted 05-27-2013 07:47 AM
    Thanks for the info Vlad. It is very helpful. :smile

    Dipanjan


  • 44.  RE: CA Clarity Login

    Posted 05-27-2013 08:25 AM
    That may very well be the Tomcat default and the following the link you posted it is also stated there.
    However, the Clarity Install Guide says

    Best Practice: If you are using a software firewall, provide an exception at the
    executable level instead of the port level. This ensures the dynamic ports that get
    allocated are open for proper multicast communication. See ephemeral ports in the
    following list for more information.

    80 or 443
    Defines the HTTP or HTTPS port number used by the default CA Clarity Application
    (app) service.
    Type: Client to the CA Clarity application server

    If that is not the case then something must have gone wrong with your installation or you have deliberately set Clarity to use some other port.

    Martti K.


  • 45.  RE: CA Clarity Login

    Posted 05-27-2013 09:07 AM
    Martti,

    "80 or 443
    Defines the HTTP or HTTPS port number used by the default CA Clarity Application (app) service.
    Type: Client to the CA Clarity application server"

    ...And this is exactly source of a problem because TOMCAT 7 has got 8080 (not 80!) as a default port for Clarity application server!
    and furthermore,
    if you read the instl. manual you see it stating this time correctly that 8090 is Tomcat port to access CSA, which never was a problem for me, as I hve had access to CSA all the time after installation.


    Case closed.

    Vlad


  • 46.  RE: CA Clarity Login

    Posted 05-27-2013 09:07 AM
    Martti,

    "80 or 443
    Defines the HTTP or HTTPS port number used by the default CA Clarity Application (app) service.
    Type: Client to the CA Clarity application server"

    ...And this is exactly source of a problem because TOMCAT 7 has got 8080 (not 80!) as a default port for Clarity application server!
    and furthermore,
    if you read the instl. manual you see it stating this time correctly that 8090 is Tomcat port to access CSA, which never was a problem for me, as I hve had access to CSA all the time after installation.


    Case closed.

    Vlad


  • 47.  RE: CA Clarity Login

    Posted 05-27-2013 09:21 AM
    8090 is Tomcat port to access CSA,
    are you saying that you don't know the difference between CSA and APP?
    And this is exactly source of a problem because TOMCAT 7 has got 8080 (not 80!) as a default port
    may very well be the case because in your install something went wrong.


    If your Tomcat were configured correctly you would have in the configuration written by the Clarity install

    Connector port=80 protocol=HTTP1.1 connectionTimeout=60000 secure=false maxThreads=1000 minSpareThreads=1 URIEncoding=UTF-8 useBodyEncodingForURI=true maxHttpHeaderSize=65536 server=CA Clarity PPM

    Martti K.