A fault has occurred causing a virtual CPU to enter the shutdown state

[VMware Community Member]

Hi, Hoping someone can offer some help. 

I have a working VM on a windows 10 machine (v16.5 Workstation Pro) that i have cloned to run on another machine (Windows 11 V 17.5) , however every time it runs on the other machine it fails after a few minutes with "A fault has occurred causing a virtual CPU to enter the shutdown state"

I'm no expert on VMware so go easy on me. 

I have attached the log file. 

I appreciate any help given.

Attachment(s)

vmware.log   268 KB 1 version

[bluefirestorm]

2024-01-23T09:49:46.063Z In(05) vmx IOPL_Init: Hyper-V detected by CPUID
2024-01-23T09:49:46.170Z In(05) vmx hostCPUID name: 13th Gen Intel(R) Core(TM) i9-13900H
2024-01-23T09:49:46.241Z In(05) vmx Monitor Mode: ULM

The host machine has Hyper-V enabled (or has components that require Hyper-V such as WSL2 or VBS). That is the likely cause of the problem. Note that if the Windows 11 Pro host is a member of an AD domain, VBS can be enforced through domain policy so you need to talk to your domain admins if that is the case to have VBS disabled.

The host also has a 13th gen Intel CPU, this will bring slow performance problems assuming the original fault is overcome.

Have a look at this to address both issues.
https://communities.vmware.com/t5/VMware-Workstation-Pro/VM-Workstation-Windows-Slow-Performance/m-p/3002917#M184504

The other thing is the guest OS is set as 32-bit Windows 7 but yet has 16GB RAM assigned. If it is 64-bit Windows 7, it is best to set the guest OS accordingly. Otherwise it seems like a waste to assign 16GB on a 32-bit OS. Don't think Windows 7 has the PAE capabilities similar to XP/2003.

2024-01-23T09:49:46.238Z In(05) vmx DICT guestOS = "windows7"
2024-01-23T09:49:46.238Z In(05) vmx DICT memsize = "16384"

[VMware Community Member]

Thank you so much. 

I followed your steps and now my VM is working, i had to disable VBS. 

My VM is 32bit Win 7 so i reduced the RAM down to 4GB as you suggested.

I owe you a pint. Thanks for your time.