Many users in the community are getting the 'Account verification pending' message when attempting to download the free Fusion or Workstation products from the support portal. The message encourages users to try again later, but in almost all cases the verification doesn't seem to happen. The end result is that the products are unable to be downloaded.
If you're one of the people impacted by this issue, take a look at the following message in the Water Cooler forum posted by @Julia Klaus (Broadcom Community Manager) :
Trouble downloading Fusion or Workstation? You're not alone.
The post acknowledges the difficulties and contains links to two knowledge base articles that discuss how account verification gets "stuck" and (more importantly) what to do about it.
See if this advice helps.
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- Paul (technogeezer)
vExpert 2025
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