VMware Aria Automation Tools

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  • 1.  [vRA 7.3.1] - Upgrade 7.4 failed

    Posted Apr 18, 2018 04:56 PM

    Hi team,

    we have an error when we try to update a small deployment of vRA 7.3.1 :

    We have try :

    1 - https://docs.vmware.com/en/vRealize-Automation/7.2/com.vmware.vrealize.automation.doc/GUID-71F4F6F1-DBAE-4E0B-83A5-B4B25921B6A7.html

    2 - https://docs.vmware.com/en/vRealize-Automation/7.3/com.vmware.vra.install.upgrade.doc/GUID-5FA254C4-80D5-4422-BA30-CA4CB86F6B49.html

    3 - https://docs.vmware.com/en/vRealize-Automation/7.3/com.vmware.vra.install.upgrade.doc/GUID-402A9AED-ABE8-4C5C-889F-56C0E7F5F03A.html

    4 - https://kb.vmware.com/s/article/2147446

    We see this in cluster TAB :

    4 services are UNAVAILABLE or BLANK :

    We can't find any specifics taks to upgrade from 7.3.1 to 7.4.

    All ideas and help will be appreciated :-)



  • 2.  RE: [vRA 7.3.1] - Upgrade 7.4 failed

    Posted Apr 18, 2018 05:06 PM

    I'd open an SR with VMware for this one.



  • 3.  RE: [vRA 7.3.1] - Upgrade 7.4 failed

    Posted Apr 18, 2018 05:32 PM

    Done Thx @daphnissov



  • 4.  RE: [vRA 7.3.1] - Upgrade 7.4 failed
    Best Answer

    Posted Apr 19, 2018 05:19 PM

    Ok you have find a Workaround :smileyhappy:

    In a vRA management console > Services :

    The vco service IS BLANK and shell-ui-app,advanced-designer-service & o11n-gateway-service were showing as UNAVAILABLE.

       

    Workaround :

    after upgrade connect to SSH on vRA appliance then browse to :

        /ETC/VCO/APP-SERVER

       

    Duplicate the file "sso.properties"   

    edit file "sso.properties" and check if you have parameters about the correct TENANT :

    com.vmware.o11n.sso.default.tenant = YOUR_TENANT_NAME

    com.vmware.o11n.sso.admin.group.name = YOUR_ADMIN_GROUP

    com.vmware.o11n.sso.admin.group.domain = YOUR_ACTIVE_DIRECTORY_DOMAIN

    Execute this command on vRA appliance   

    service vco-server restart

    Go back to vRA management console and check if now all services are "REGISTRED"

        

    Execute this command on vRA appliance   

    /etc/init.d/vco-configurator start

    Go to vRO Control Center : Connect with ROOT password.

        

    Click on "Authentication Provider"

    If you see "Default tenant : vsphere.local" click CHANGE and assign the same parameters of "SSO.PROPERTIES" file.

     

    After

    Go back to SSH console and execute this command on vRA appliance   

    service vco-server restart

    Go back to vRO Control Center and click on "Validate Configuration"

       

    U win !:smileywink:



  • 5.  RE: [vRA 7.3.1] - Upgrade 7.4 failed

    Broadcom Employee
    Posted Apr 19, 2018 06:22 PM

    good!

    make sure to complete the IaaS upgrade after services on the VA start!



  • 6.  RE: [vRA 7.3.1] - Upgrade 7.4 failed

    Posted Apr 20, 2018 05:15 AM

    True @gradinka :smileywink:

    when all services VA has been started, the automatic update has continued without error on IaaS server :