VMware vCenter Server 8.0.2.0000 : Pre-update check results end in 'Internal error occurs during execution of update process'

[1ICT OGD]

We are trying to update VMware vCenter Server 8.0.2.0000 : Pre-update check results consistently end in 'Internal error occurs during execution of update process'

No matter what version I do the pre-update check for, I keep getting this vague error message. What can we do to troubleshoot this? The logfiles have been retrieved do not give any Error messages or even recent log-entries where we would expect them. 

[a_p_]

Just a guess.

I received the same error message during an upgrade from version 6.7 to the latest 8.0 version.
In the end it was a certificate issue, so it may be worth looking for related log entries.

André

[1ICT OGD]

Yes, turned out there was an expired root certificate there. That was also why multiple services wouldn't start after a reboot of the server. Certificate has been removed and a new one placed, services now start as they are supposed to and pre-update check now actually gives understandable warnings.

[new_bember]

@1ICT OGD Check this KB: https://knowledge.broadcom.com/external/article?legacyId=68155

and for sure check logs.

[Andrea Consalvi]

It could be a certificate issue. I would check there.