Vmware TooL-- Cisco CUC

[abdulkarim0041]

Hi,

I am facing the of VM tool installation. It happened three times with me.

I install cisco CUC. after reloading I am unable to access the console of CUC every time. I got VMware tools are not installed. I have tried to install the VMware tools many time but could not get any sucess.(by clicking on action then Guest OS then install vmware tools). Can someone will help me to resolve the issue.

[larstr]

abdulkarim0041,

If there are no VMware Tools it's not possible to automatically install VMware Tools like that. The iso file with VMware tools will only be mounted inside the VM and you will need to start the VMware Tools install manually inside the VM.

Lars

[abdulkarim0041]

Thank you so much Iarstr.

Could you please let me how I can do it?

BR

[Anarv Handoo]

(Reference Cisco articles)

Hi Abdulkarim0041,

I would highly recommend you to open a CISCO-TAC case as there are a number of bugs related to upgrading VMware Tools on UC applications. I found some of them mentioned below:

P2-Bug: Call Manager: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCux90747

Bug for UCCX: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy81464/?rfs=iqvred

Link: Solved: Cisco Unified Communications Applicatio... - Cisco Community

Link: Solved: cucm utils os secure mode ? - Cisco Community

Below method might work in your case, bit I would suggest to check with Cisco and proceed with the recommended steps which will be share by them for their application.

1. End any existing VMtools install: Right Click > Guest > End VMWare Tools install

2. Console/SSH to device and run:  utils os secure permissive

3. Start VMTools install: Right Click > Guest > Install/Upgrade Vmware tools

4. Run utils vmtools refresh

5. Server will reboot, possibly twice

6. Console/SSH back to server and run: utils os secure enforce

Link: Solved: VM ware tools not installed - Cisco Community

Regards,

Anarv Handoo