vmWare Converter unknown internal error

[sergefeldmansky]

Hi,

I am running vmWare converter v5.0 and I am trying to convert from ESX 4.0 host to vSphere 5 hosts. The converstion was going fine but then it failed with an error

I was trying to rerun the converstion but geeting a following error after hitting "Finish Button": A general system error occured: unknown internal error. I was trying to change parameters and even select different volume to copy virtual machine into but error stil remains. I am attaching diagnostics logs. Does anyone have any idea what is going on?

Thank you in advance or all your help.

Serge

[sergefeldmansky]

I am attaching logs file.

[Ivan Ivanov]

Hm, there are no Worker logs in the archive. Is there a chance that your Worker service is crashing when you press Finish? You can check in the Service Control manager if it is restarting of in Task Manager whether vmware-converter-w.exe process gets a different PID (meaning it is restarting). You can also try to collect manually the Worker log files - they should be on the machine where Converter Server is installed under %ALLUSERSPROFILE%\Application Data\VMware\VMware vCenter Converter Standalone\logs on pre-Vista windows and under %ALLUSERSPROFILE%\VMware\VMware vCenter Converter Standalone\logs on Vista+.

[sergefeldmansky]

I  tried to rerun converter and I didn;t see worker service restarted. I am attaching worker log files

[Ivan Ivanov]

Looking at the log you are trying to create two disks on the target - one on datastore s-fs-1-Data and one on datastore s-fs-1-OS. The error is

2012-03-27T09:52:05.288-07:00 [04112 info 'Default'] [,0] Error 3 opening disk vpxa-nfc://[s-fs-1-OS] s-fs-1.doubleline.corp/s-fs-1.doubleline.corp.vmdk@172.30.0.104:902!52 b5 c6 d3 ce 0d 77 9c-79 1b 64 a4 fc df 6c e6.
2012-03-27T09:52:05.288-07:00 [04112 error 'Default'] [BaseDiskSetComputer::DoOpen] OpenDisks failed, mntapi error: 50
2012-03-27T09:52:05.288-07:00 [04112 error 'Default'] [BaseDiskSetComputer::AnalyzeErrorAndThrow] Error occurred when opening disk set, MNTAPI_ERROR = 50 MNTAPI errorType = 2, errorCode = 3

It is failing to open the disk on s-fs-1-OS datastore. It is not clear whether the other disk has been opened successfully. While opening a disk on the datastore Converter tries to create a temporary file in tmpdir. Error code 3 means "path not found" and it is reported when for some reason the temporary directory could not be created. It should look like vmount-temp\vmware-logX under curent temp directory. It might be related to user permissions - try to do the same when logging on with local administrator on the machine where Converter Server is installed, and also try to disable UAC if it is on.

HTH

[sergefeldmansky]

Thank you. I loged in into the server with local admin account and converter worked like a charm

[Josh Coen]

An alternative to logging on as a local administrator or disabling UAC is to right-click the converter execuatable and choose "Run as administrator". Doing this will allow you to get past the error.

-Josh