Hello,
I have VM with windows server 2022 I have been having problems with this server for a while now, i.e. I can't connect to its remote desktop, it's like the service hangs, while I want to do a power down of the guest, then during the shutdown I have a blue screen I did an error analysis and I have these results:
11: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: ffffa20de5f0a080, The thread currently holding on to the Pnp lock.
Arg4: ffffc80acc6b5900, nt!TRIAGE_9F_PNP on Win7 and higher
Debugging Details:
------------------
Implicit thread is now ffffa20d`e5f0a080
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 5530
Key : Analysis.Elapsed.mSec
Value: 9855
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 11
Key : Analysis.IO.Write.Mb
Value: 34
Key : Analysis.Init.CPU.mSec
Value: 4312
Key : Analysis.Init.Elapsed.mSec
Value: 63708
Key : Analysis.Memory.CommitPeak.Mb
Value: 93
Key : Bugcheck.Code.KiBugCheckData
Value: 0x9f
Key : Bugcheck.Code.LegacyAPI
Value: 0x9f
Key : Failure.Bucket
Value: 0x9F_4_IMAGE_ntkrnlmp
Key : Failure.Hash
Value: {1b810c9a-3e25-d5b0-5d87-e6e30f84d943}
Key : Hypervisor.Enlightenments.Value
Value: 1175548
Key : Hypervisor.Enlightenments.ValueHex
Value: 11effc
Key : Hypervisor.Flags.AnyHypervisorPresent
Value: 1
Key : Hypervisor.Flags.ApicEnlightened
Value: 1
Key : Hypervisor.Flags.AsyncMemoryHint
Value: 0
Key : Hypervisor.Flags.CpuManager
Value: 1
Key : Hypervisor.Flags.DeprecateAutoEoi
Value: 0
Key : Hypervisor.Flags.DynamicCpuDisabled
Value: 1
Key : Hypervisor.Flags.Epf
Value: 0
Key : Hypervisor.Flags.ExtendedProcessorMasks
Value: 1
Key : Hypervisor.Flags.HardwareMbecAvailable
Value: 1
Key : Hypervisor.Flags.MaxBankNumber
Value: 0
Key : Hypervisor.Flags.MemoryZeroingControl
Value: 0
Key : Hypervisor.Flags.NoExtendedRangeFlush
Value: 0
Key : Hypervisor.Flags.NoNonArchCoreSharing
Value: 0
Key : Hypervisor.Flags.Phase0InitDone
Value: 1
Key : Hypervisor.Flags.PowerSchedulerQos
Value: 0
Key : Hypervisor.Flags.RootScheduler
Value: 0
Key : Hypervisor.Flags.SynicAvailable
Value: 1
Key : Hypervisor.Flags.UseQpcBias
Value: 0
Key : Hypervisor.Flags.Value
Value: 659695
Key : Hypervisor.Flags.ValueHex
Value: a10ef
Key : Hypervisor.Flags.VpAssistPage
Value: 1
Key : Hypervisor.Flags.VsmAvailable
Value: 1
Key : Hypervisor.RootFlags.Value
Value: 2039
Key : Hypervisor.RootFlags.ValueHex
Value: 7f7
Key : WER.OS.Branch
Value: rs5_release
Key : WER.OS.Version
Value: 10.0.17763.1
BUGCHECK_CODE: 9f
BUGCHECK_P1: 4
BUGCHECK_P2: 258
BUGCHECK_P3: ffffa20de5f0a080
BUGCHECK_P4: ffffc80acc6b5900
FILE_IN_CAB: MEMORY.DMP
VIRTUAL_MACHINE: VMware
TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b
DRVPOWERSTATE_SUBCODE: 4
IMAGE_NAME: ntkrnlmp
FAULTING_MODULE: fffff808b6e00000 msiscsi
IRP_ADDRESS: ffffa20de9a6b920
DEVICE_OBJECT: ffffa20de6fd5050
DRIVER_OBJECT: ffffa20de6c76be0
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXPNP: 1 (!blackboxpnp)
PROCESS_NAME: System
STACK_TEXT:
ffffc80a`cc6b58c8 fffff800`57e9661e : 00000000`0000009f 00000000`00000004 00000000`00000258 ffffa20d`e5f0a080 : nt!KeBugCheckEx
ffffc80a`cc6b58d0 fffff800`5818ba06 : 00000000`00000002 ffffc980`81bd0400 00000000`00000001 00000000`00000019 : nt!PnpBugcheckPowerTimeout+0x8a
ffffc80a`cc6b5930 fffff800`57c9f619 : ffffc980`81bd0400 00000000`000000ff ffffc80a`cc6b5b18 00000000`00000008 : nt!PopBuildDeviceNotifyListWatchdog+0x16
ffffc80a`cc6b5960 fffff800`57ca0567 : 00000000`0000001e 00000000`00989680 ffffc980`81bd0400 00000000`00000019 : nt!KiProcessExpiredTimerList+0x159
ffffc80a`cc6b5a50 fffff800`57dccefa : ffffffff`00000000 ffffc980`81bc0180 00000000`00000000 ffffc980`81bd0400 : nt!KiRetireDpcList+0x4a7
ffffc80a`cc6b5c60 00000000`00000000 : ffffc80a`cc6b6000 ffffc80a`cc6b0000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
MODULE_NAME: ntkrnlmp
STACK_COMMAND: .cxr; .ecxr ; kb
FAILURE_BUCKET_ID: 0x9F_4_IMAGE_ntkrnlmp
OS_VERSION: 10.0.17763.1
BUILDLAB_STR: rs5_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {1b810c9a-3e25-d5b0-5d87-e6e30f84d943}
Followup: MachineOwner
---------
11: kd> dt nt!TRIAGE_9F_PNP
Symbol nt!TRIAGE_9F_PNP not found.
Vcenter shows for this virtual machine that VM Tools are installed and are current:
VMware Tools Running, version:12288 (Current)