Virtualized Intel VT-x / EPT is not supported on this platform issue with VMware Workstation Pro 17.6.3

[BeornBear]

I am using VMware Workstation Pro 17.6.3. I am getting the message "Virtualized Intel VT-x / EPT is not supported on this platform"

Hyper-V, Virtual Machine Platform and Windows Hypervisor Platform are turned off.  

I tried using the following two comands.

Command prompt command: bcdedit /set hypervisorlaunchtype off"

PowerShell command remove all Hyper-V features. Disable-WindowsOptionalFeature -Online -FeatureName Microsoft-Hyper-V-All

However, the issue still persists. I am getting the same error for Windows 10/11 and Linux virtual machines. I have a Windows 11 Education license. 

I would appreciate any assistance. 

Thanks

[Shruti Chavadi]

Hi @BeornBear,

Can you please provide the HOST details where you are seeing this issue and details on when you are seeing the issue.

Thanks.

[BeornBear]

Hi Shruti,

Here is information via MSINFO.

I have several virtual machines. None of the allow me to proceed forward. I also had a Windows 11 virtual machine with the same issue as seen in the screenshot below. It also comes up with Windows 10 and other VMs. 

[Morc001]

You don't have Hyper-V disabled, you just don't have the feature "installed". There were several posts about this, one of them with a solution: https://community.broadcom.com/vmware-cloud-foundation/discussion/windows-11-24h2-hsot-how-to-disable-virtual-based-security See comment 3.

[BeornBear]

I have it enabled in the UEFI/BIOS. I still have the same issue. 

[Morc001]

Your screenshot shows "Virtualization based security" as enabled. It means that Hyper-V is still active! Until you actually disable Hyper-V in all its form, you'll not have nested virtualization support, which is this error message is about. Follow the steps in comment 3 of the post I linked to fully disable Hyper-V.

[BeornBear]

Step 3 did not resolve the issue. I ended up following all of the steps. I am unable to use the pin and fingerprint scanner on my desktop computer now. The issue was not resolved in Vmware Workstation Pro.