Vcenter (VCSA) update failed

[pratter]

Hello,

i'm running the VCSA since a couple of months and tried to update it to 5.0 Update 1a (http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2031331). After 14 hours the Update was running, middle in database-upgrade, nothing happened anymore, that's why i've rebooted the Vcenter appliance. It never came up again :smileyhappy:

Well, then i've made a restore through Veeam and finally the Vcenter appliance is running again, with the old 5.0.03324 Build 472350.

Now i would to try to Update the Appliance to 5.0.0.5239 Build 759855 again, but the Update failed before it really starts :smileyhappy:

What can i do?

Error: Failed to install updates (Error while running installation tests and post-install scripts

Version - 5.0.0.3324 Build 472350
Description - VMware vCenter Server Appliance
Update to version 5.0.0
08/08/2012 05:48:35 18860 main:UA_CLI.cpp:187 (updatecli) [INFO] Starting Install
08/08/2012 05:48:35 18860 updateStatus:UA_CLI.cpp:45 (updatecli) [INFO] Update status: Starting Install
08/08/2012 05:48:35 18860 updateStatus:UA_CLI.cpp:45 (updatecli) [INFO] Update status: Running pre-install scripts
08/08/2012 05:48:35 18860 executeFile:UA_CLI.cpp:86 (updatecli) [INFO] Running /opt/vmware/var/lib/vami/update/data/job/38/pre_install '5.0.0.3324' '5.0.0.5239'
Installing update from version 5.0.0.3324 to version 5.0.0.5239
Stopping VMware vSphere Profile-Driven Storage Service...
Stopped VMware vSphere Profile-Driven Storage Service.
Stopping VMware Inventory Service...
Stopped VMware Inventory Service.
Stopping tomcat: success
Stopping vmware-vpxd: success
Shutting down ldap-server..done
VMware vSphere Client is not running.
08/08/2012 05:48:50 18860 updateStatus:UA_CLI.cpp:45 (updatecli) [INFO] Update status: Done pre-install scripts
08/08/2012 05:48:50 18860 updateStatus:UA_CLI.cpp:45 (updatecli) [INFO] Update status: Running installation tests
08/08/2012 05:48:50 18860 executeFile:UA_CLI.cpp:86 (updatecli) [INFO] Running /opt/vmware/var/lib/vami/update/data/job/38/test_command
warning: /opt/vmware/var/lib/vami/update/data/package-pool/package-pool/vmware-open-vm-tools-common-8.3.2-292861.sles11sp1.x86_64.rpm: Header V3 RSA/SHA1 signature: NOKEY, key ID 66fd4949
Preparing packages for installation...
        file /etc/vmware-tools/poweroff-vm-default from install of vmware-open-vm-tools-common-8.3.2-292861.sles11sp1.x86_64 conflicts with file from package open-vm-tools-2008.09.03-5.45.x86_64
        file /etc/vmware-tools/poweron-vm-default from install of vmware-open-vm-tools-common-8.3.2-292861.sles11sp1.x86_64 conflicts with file from package open-vm-tools-2008.09.03-5.45.x86_64
        file /etc/vmware-tools/resume-vm-default from install of vmware-open-vm-tools-common-8.3.2-292861.sles11sp1.x86_64 conflicts with file from package open-vm-tools-2008.09.03-5.45.x86_64
        file /etc/vmware-tools/suspend-vm-default from install of vmware-open-vm-tools-common-8.3.2-292861.sles11sp1.x86_64 conflicts with file from package open-vm-tools-2008.09.03-5.45.x86_64
        file /etc/vmware-tools/tools.conf from install of vmware-open-vm-tools-common-8.3.2-292861.sles11sp1.x86_64 conflicts with file from package open-vm-tools-2008.09.03-5.45.x86_64
        file /sbin/mount.vmhgfs from install of vmware-open-vm-tools-common-8.3.2-292861.sles11sp1.x86_64 conflicts with file from package open-vm-tools-2008.09.03-5.45.x86_64
        file /usr/bin/vmware-hgfsclient from install of vmware-open-vm-tools-common-8.3.2-292861.sles11sp1.x86_64 conflicts with file from package open-vm-tools-2008.09.03-5.45.x86_64
        file /usr/bin/vmware-xferlogs from install of vmware-open-vm-tools-common-8.3.2-292861.sles11sp1.x86_64 conflicts with file from package open-vm-tools-2008.09.03-5.45.x86_64
08/08/2012 05:48:55 18860 executeFile:UA_CLI.cpp:92 (updatecli) [ERROR] Failed with exit code 65024
08/08/2012 05:48:55 18860 updateStatus:UA_CLI.cpp:45 (updatecli) [INFO] Update status: Running post-install scripts
08/08/2012 05:48:55 18860 executeFile:UA_CLI.cpp:86 (updatecli) [INFO] Running /opt/vmware/var/lib/vami/update/data/job/38/post_install '5.0.0.3324' '5.0.0.5239' 2
Failed with status of 2 while installing version 5.0.0.5239
VM version is still 5.0.0.3324
08/08/2012 05:48:55 18860 executeFile:UA_CLI.cpp:92 (updatecli) [ERROR] Failed with exit code 256
08/08/2012 05:48:55 18860 updateStatus:UA_CLI.cpp:45 (updatecli) [INFO] Update status: Running VMware tools reconfiguration
08/08/2012 05:48:55 18860 executeFile:UA_CLI.cpp:86 (updatecli) [INFO] Running /opt/vmware/share/vami/vami_reconfigure_tools
Configuring VAMI VMware tools service wrapper.
vmware-toolbox-cmd is /usr/bin/vmware-toolbox-cmd
08/08/2012 05:48:55 18860 updateStatus:UA_CLI.cpp:45 (updatecli) [INFO] Update status: Done VMware tools reconfiguration
08/08/2012 05:48:55 18860 updateStatus:UA_CLI.cpp:45 (updatecli) [INFO] Update status: Error while running installation tests and post-install scripts
08/08/2012 05:48:55 18860 main:UA_CLI.cpp:223 (updatecli) [ERROR] Failure: updatecli exiting abnormally
08/08/2012 05:48:55 18860 main:UA_CLI.cpp:225 (updatecli) [INFO] Install Finished
Version - 5.0.0.3324 Build 472350
Description - VMware vCenter Server Appliance
Update to version 5.0.0

[Albourne]

Hi,

Have you found a workaround for this? I am experiencing the same problem.

We have two vCSAs. The one updated without a problem. The second one has faild.

Thanks

Nik

[osbas]

I experienced same problems trying to install update 1a and 1b.

Even after adding the extra disk (http://kb.vmware.com/kb/2017801) the update failed (after ~40 hours). No more i-nodes avail on disk.

Then I decided to wait for 5.1 GA and try out the upgrade path.

Still similar problem. I suspected that the database had too many log/event entries. My VCSA had been running for approx 1 year.

I did some resarch to find some "HOWTO Skrink VCDB"-articles and only found info about MSSQL/Oracle.

The VCSA GA runs IBM DB2.

But this dude made my day: http://vkoolaid.blogspot.no/2012/09/vcsa-db2-shenanigans-before-upgrade.html

Thx alot Kattrap

[kattrap]

But this dude made my day: http://vkoolaid.blogspot.no/2012/09/vcsa-db2-shenanigans-before-upgrade.html

Thx alot Kattrap

Glad to help, thanks for the link so that others can find the info easier. Maybe someone from VMware will see the post and update their kb articles!

Also note that I have more posts about working with the vCSA 5.1 since I'm having more fun there as well... :/

[racom]

I'm probably very late but it's a VMware Tools problem:

Preparing packages for installation...

        file /etc/vmware-tools/poweroff-vm-default from install of vmware-open-vm-tools-common-8.3.2-292861.sles11sp1.x86_64 conflicts with file from package open-vm-tools-2008.09.03-5.45.x86_64
        file /etc/vmware-tools/poweron-vm-default from install of vmware-open-vm-tools-common-8.3.2-292861.sles11sp1.x86_64 conflicts with file from package open-vm-tools-2008.09.03-5.45.x86_64
        file /etc/vmware-tools/resume-vm-default from install of vmware-open-vm-tools-common-8.3.2-292861.sles11sp1.x86_64 conflicts with file from package open-vm-tools-2008.09.03-5.45.x86_64
        file /etc/vmware-tools/suspend-vm-default from install of vmware-open-vm-tools-common-8.3.2-292861.sles11sp1.x86_64 conflicts with file from package open-vm-tools-2008.09.03-5.45.x86_64
        file /etc/vmware-tools/tools.conf from install of vmware-open-vm-tools-common-8.3.2-292861.sles11sp1.x86_64 conflicts with file from package open-vm-tools-2008.09.03-5.45.x86_64
        file /sbin/mount.vmhgfs from install of vmware-open-vm-tools-common-8.3.2-292861.sles11sp1.x86_64 conflicts with file from package open-vm-tools-2008.09.03-5.45.x86_64
        file /usr/bin/vmware-hgfsclient from install of vmware-open-vm-tools-common-8.3.2-292861.sles11sp1.x86_64 conflicts with file from package open-vm-tools-2008.09.03-5.45.x86_64
        file /usr/bin/vmware-xferlogs from install of vmware-open-vm-tools-common-8.3.2-292861.sles11sp1.x86_64 conflicts with file from package open-vm-tools-2008.09.03-5.45.x86_64

You must uninstall open-vm-tools first.