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vCenter Server 6.7 fails to load Updates Tab for a VM

EZJeffJ

EZJeffJAug 27, 2019 02:37 PM

sclaytonga

sclaytongaJun 14, 2021 01:45 PM

dzampino

dzampinoSep 05, 2019 03:39 PM

  • 1.  vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Jul 18, 2019 08:10 PM

    I updated a VM's Hardware to match host first. After that completed, I went to update the VMware Tools to match host but now I get a red bar with a message stating

    An unexpected error has occurred.

    Every time I go to the Updates tab for this VM, I get this message. I also get this message when I go to the Host and click the Updates tab >  VMware tools. IF I move the VM off this host and then go back to the Updates tab of the host, it works fine and tells me an overview of what VMs need updates for VMware Tools.

    I was able to update the VMware tools of this VM by clicking an update now link in the summary tab of the VM. I confirmed the newer version on the VM via server itself. This errror though still remains for this VM. I have restarted the upgrade manager service in the VMware Appliance but sadly no luck.

    I have attached some screenshots of this error. Any ideas on a solution?



  • 2.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Aug 07, 2019 02:50 PM

    Bump...  Have you received an answer to this issue yet?



  • 3.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Aug 22, 2019 05:41 PM

    I have put in a support request with VMware for this issue.



  • 4.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Aug 27, 2019 07:29 AM

    I solved this issue by restarting VCSA vm.



  • 5.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Aug 27, 2019 02:37 PM

    That worked!



  • 6.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Jun 14, 2021 01:45 PM

    Restarting VCSA worked for me as well.



  • 7.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Aug 27, 2019 05:34 PM

    I have the same issue, i restarted VCSA, but isnt working.



  • 8.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Aug 27, 2019 06:17 PM

    Restarting the VCSA did not fix our issue as well. I have had two technicians from VMware look at it so far, and they have spent around 3 hours in Webex-based troubleshooting. Several bundles of logs have been sent to VMware and I'm waiting to hear back from them.



  • 9.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Sep 05, 2019 03:22 PM

    Hi, did they resolved the issue?  Am having the same problem with 6.7



  • 10.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Sep 05, 2019 03:39 PM

    Still waiting.



  • 11.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Sep 11, 2019 11:42 AM


  • 12.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Sep 13, 2019 10:02 PM

    These were some of the steps that VMware had me try, but to no avail. Still waiting for a follow-up.



  • 13.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Sep 17, 2019 02:48 PM

    I have the same issue and has anybody found a fix yet?



  • 14.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Sep 18, 2019 08:06 PM

    I have two Veeam Virtual Lab VMs on each of my two hosts. They are causing the issue that the Update VMTools from Datacenter, Cluster and Host-View aren't working.



  • 15.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Sep 20, 2019 02:58 PM

    I was facing the same issue with my vcenter 6.7 Update 3 and found out that it was caused by one of the zombie VM (it's register in vcenter) but has got no attached VMDK. it's causing all the trouble.



  • 16.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Sep 24, 2019 06:19 PM

    Same issue here in vCenter 6.7U2.  As mentioned correctly above, it seems to be a bug in the VUM HTML5 GUI and how it handles VMs without virtual disks connected.  In my case, SRM "placeholder" VMs cause the problem (they are essentially VMX files without VMDKs attached).  I tested this in our lab very easily.  When SRM placeholder VMs are present in the vCenter inventory, Update Manager displays the error "An unexpected error has occurred" under "VMware Tools".  As soon as I delete the SRM placeholder VMs (i.e. delete all SRM Protection Groups), I can navigate back to Update Manager in the HTML5 GUI and the "VMware Tools" display works great and I can "Check Status" to see VMware Tools status.  As soon as I protect a VM with SRM and a placeholder VM is created, however, the VUM GUI breaks again once I click "Check Status" and it scans the SRM placeholder VMs.

    So long story short this appears to be a bug in the HTML5 web UI that needs to be fixed.

    The work-around for me was to use the legacy Flash/Flex UI for Update Manager, which seems to correctly classify the SRM placeholder VMs as "Unknown" without breaking any other UI workflows.

    Bill



  • 17.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Dec 19, 2019 12:42 PM

    Hi Bill

    to confirm i have the same symptoms using SRM 8.1.2 with VCSA 6.7 U3

    i have an open support ticket with vmware so will provide more info once i get an update.



  • 18.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Jan 08, 2020 06:00 PM

    I've experienced the same problem if you login to your VCSA appliance https://vcentername.com:5480 click on Services and select VMware Vsphere Update Manager and click restart. This worked for me.



  • 19.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Apr 08, 2020 04:41 AM

    Thank you, this worked for me.



  • 20.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Oct 02, 2019 03:54 PM

    Just fixed this issue. We had to re-register the update manager extension and change ownership of the integrity xml file as it loses its permissions and defaults to root/root.

    1. Take a snapshot

    2. SSH to the VCSA(Version 6.7.0.30000)

    3. Run the following to re-register the extension:

         /usr/lib/vmware-updatemgr/bin/vmware-vciInstallUtils -C /usr/lib/vmware-updatemgr/bin/ -L /var/log/vmware/vmware-updatemgr/ -I /usr/lib/vmware-updatemgr/bin/ -v YOURVCSAFQDN -p 80 -U administrator@vsphere.local -P 'REALPASSWORDHERE' -S /usr/lib/vmware-updatemgr/bin/extension.xml -O extupdate

    4. The file vci-integrity.xml only has root user permissions. Give ownership to updatemgr.

         cd /usr/lib/vmware-updatemgr/bin

         chown updatemgr:updatemgr vci-integrity.xml

    5. Restart the update manager service.

    Enjoy!



  • 21.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Oct 10, 2019 02:24 PM

    We, or the support from VMware, tried all of the above fixes to no avail. Through some testing with the help of vMotion, I figured out that it was being caused by one of the virtual machines. VMware claims that the issue was that the following lines were missing from the vmx file:

    tools.upgrade.policy = "manual"

    toolScripts.afterPowerOn = "TRUE"

    toolScripts.afterResume = "TRUE"

    toolScripts.beforeSuspend = "TRUE"

    toolScripts.beforePowerOff = "TRUE"

    tools.guest.desktop.autolock = "FALSE"

    The only "tool" related line in our vmx file was:

    tools.syncTime = "FALSE"

    After recreating the virtual machine the issue went away. However, the above configuration lines are still missing and it's not causing a problem. VMware was eager to close the ticket, but I think the underlying bug still remains.



  • 22.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Oct 11, 2019 01:52 PM

    Well it worked for a short while, the issue is back. How do you identify the one vm with the missing vmx info? This is affecting the whole vcenter.



  • 23.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Oct 11, 2019 02:37 PM

    We have three ESXi hosts, and while the issue is present at the cluster level, it was only present on one of the three hosts. By vMotioning VMs I discovered that the issue went moved between hosts. With some more vMotioning between the hosts, I narrowed it down to a single VM.



  • 24.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Jan 26, 2022 07:27 PM

    I had to change the name of my vcenter appliance and everything related to "updates" came up with  "an unexpected error has occurred" after the name change

    This is what solved my issue as noted earlier in this thread:

     


     wrote:

    Just fixed this issue. We had to re-register the update manager extension and change ownership of the integrity xml file as it loses its permissions and defaults to root/root.

     

    1. Take a snapshot

    2. SSH to the VCSA

    3. Run the following to re-register the extension:

         /usr/lib/vmware-updatemgr/bin/vmware-vciInstallUtils -C /usr/lib/vmware-updatemgr/bin/ -L /var/log/vmware/vmware-updatemgr/ -I /usr/lib/vmware-updatemgr/bin/ -v YOURVCSAFQDN -p 80 -U administrator@vsphere.local -P 'REALPASSWORDHERE' -S /usr/lib/vmware-updatemgr/bin/extension.xml -O extupdate

    4. The file vci-integrity.xml only has root user permissions. Give ownership to updatemgr.

         cd /usr/lib/vmware-updatemgr/bin

         chown updatemgr:updatemgr vci-integrity.xml

    5. reboot server

     

    Enjoy!






  • 25.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Oct 14, 2022 09:52 AM

    This really worked for me thanks alot 



  • 26.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Oct 28, 2019 07:01 AM

    I have the same error - An unexpected error has occurred. 3 hosts. 6 VMs. Version - 6.7.0.41000



  • 27.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Nov 28, 2019 01:45 PM

    Had the same issue with all VMs, but restarting the Update Manager service on the VCSA worked for me.  We recently had to free up space on the SEAT partition which was getting full, so maybe this had caused it to stop functioning properly until the service was restarted.



  • 28.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Apr 08, 2020 07:27 AM

    Hi,

    a curiosity, have you tried to perform a "Storage vmotion"?

    I would do this test if it is possible: rename the VM, do a "Storage vMotion". Then rename it to the old name and run "Storage vMotion" on the previous host again. It's a little cumbersome but it could fix things.

    ARomeo



  • 29.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Mar 25, 2021 05:14 PM

    For me, the solution was enabling time/NTP sync through the VAMI and rebooting the VCSA.



  • 30.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted May 05, 2021 01:05 PM

    Check your user permissions. I had this problem after playing with VIC and found that I had been removed from the Administrator role



  • 31.  RE: vCenter Server 6.7 fails to load Updates Tab for a VM

    Posted Sep 22, 2022 11:12 AM

    Seems to be an issue with the HTML GUI.  I  simply  logged out and back in to resolve the issue.   This worked for me.  So try that first.