VCenter 7 update Stuck

[Mosul_UN]

Hello everyone I'm updating VCenter, but the installation halted at 93%, and the problem message that follows appears:

Installation failed

 

Exception occurred in post-Install Hook

 

You have reached the maximum number of retries needed to resume the patching. Please restore the vCenter using the backup.

What can I do?

[Scott Vessey]

There is an area of the Communities dedicated to vCenter Server, I have reported both of your posts to the moderators asking them to move the posts for you, so they get the best audience of users.

[Md Tanjil Islam Bappi]

Have a look at the below KB article:

https://kb.vmware.com/s/article/87238

 

 

Thanks,

[Mosul_UN]

HI,Tanjil Islam
Thank you for your reply. I tried the lukaszzasko instructions, which solved the issue. It seemed the same with your KB link.

[Lukasz Zasko]

Hi,

You can try:

1. connect to the vcsa shell

2. check the update state: cat /etc/applmgmt/appliance/software_update_state.conf

3. Backup the update state config: cp /etc/applmgmt/appliance/software_update_state.conf /etc/applmgmt/appliance/software_update_state.conf.bak

4. Stop the Management Service: service-control --stop applmgmt

5. Delete the update state config file: rm /etc/applmgmt/appliance/software_update_state.conf

6. Start the Management Service: service-control --start applmgmt

[Mosul_UN]

Hi. lukaszzasko,

Thank you very much for your reply, your instruction solved my issues.

[Alfista_PS]

Hi,

I don't know if you have it resolved but when it stucks so late it can be by wrong settings at being. Try to check the NTP and FQDN if its all correct, while mostly this can be the problem.