Update Manager unable to start

[Dishant_Kumar]

Hello All,

I was trying to upgrade my vCenter from 7.0 to 8.0.
Stage 1 was done successfully while when I got to stage 2, on the pre-check, I got the error message "Internal error occurs during VMware vSphere Update Manager pre-upgrade checks"

Following this I went to check the VMware vSphere Update Manager Service, which I found to be stopped. I tried to manually start the service but got another error message "service crashed while starting"

Tried to start service using service-control, still no luck. Got the result as below:

Error executing start on service updatemgr. Details {
"detail": [

"id": "install. ciscommon.service.failstart",
"translatable": "An error occurred while starting service '% (0) s'",
"args": [
"updatemgr"

"localized": "An error occurred while starting service 'updatemgr'"

"componentKey": null,
"problemId": null,
"resolution": null

Service-control failed. Error: {
"detail": [

"id": "install. ciscommon. service. failstart",
"translatable": "An error occurred while starting service ' (0)s'",
"args": [
"updatemgr"

"localized": "An error occurred while starting service 'updatemgr'"

"componentKey": null,
"problemId": null,
"resolution": null

 

Can someone help me through? I can't redeploy the vcenter as current one has a Host with forgotten root password.

Thanks to assist.

[Maks Roshchyna]

I don't know if the issue is still active or not - but you can try with another vCenter build. 

And check the guidance for upgrading vCenter 7 to 8. Maybe you are missing something. 
The process itself is very straightforward. 

[Sage Jackson]

I had this exact issue while attempting to upgrade my vCenter from 7 to 8. Phase 1 completed but I was getting failures during the pre check of phase 2. Then afterwards, the vmware-updatemgr service would not start. I noticed that at some point, the /var/log/vmware/vmware-updatemgr directory had been deleted. After creating it and ensuring the permissions were 700 and owner:group was updatemgr:updatemgr, the service started up. Hopefully this helps.