Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

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Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

1. Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

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bkohler
Posted Jul 02, 2020 11:58 AM

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Hi i'm getting an error when trying to check compliance on my hosts in vCenter Update Manager.
Any ideas?
I already checked the endpoint http://192.168.1.3:9084/vum/repository/hostupdate/vmw/vmw-ESXi-6.7.0-metadata.zip
I can access this file through the broweser.
This is the esxupdate.log output:
2020-07-02T06:26:22Z esxupdate: 2163364: downloader: INFO: Downloading http://192.168.1.3:9084/vum/repository/hostupdate/vmw/vmw-ESXi-6.7.0-metadata.zip to /tmp/tmpq4h1y7_q
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR: An esxupdate error exception was caught:
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR: Traceback (most recent call last):
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/esxupdate/lib64/python3.5/site-packages/vmware/esximage/Downloader.py", line 244, in _getfromurl
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/esxupdate/lib64/python3.5/site-packages/vmware/esximage/Downloader.py", line 188, in _retry
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/esxupdate/lib64/python3.5/site-packages/vmware/esximage/Downloader.py", line 208, in _download_to_file
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/esxupdate/lib64/python3.5/site-packages/vmware/esximage/Downloader.py", line 180, in _urlopen
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/sys-boot/lib64/python3.5/urllib/request.py", line 466, in open
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/sys-boot/lib64/python3.5/urllib/request.py", line 484, in _open
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/sys-boot/lib64/python3.5/urllib/request.py", line 444, in _call_chain
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/sys-boot/lib64/python3.5/urllib/request.py", line 1282, in http_open
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/sys-boot/lib64/python3.5/urllib/request.py", line 1257, in do_open
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/sys-boot/lib64/python3.5/http/client.py", line 1224, in getresponse
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/sys-boot/lib64/python3.5/http/client.py", line 307, in begin
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/sys-boot/lib64/python3.5/http/client.py", line 268, in _read_status
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/sys-boot/lib64/python3.5/socket.py", line 576, in readinto
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR: ConnectionResetError: [Errno 104] Connection reset by peer
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR: During handling of the above exception, another exception occurred:
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR: Traceback (most recent call last):
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/esxupdate/lib64/python3.5/site-packages/vmware/esximage/Transaction.py", line 83, in DownloadMetadatas
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/esxupdate/lib64/python3.5/site-packages/vmware/esximage/Downloader.py", line 335, in Get
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/esxupdate/lib64/python3.5/site-packages/vmware/esximage/Downloader.py", line 246, in _getfromurl
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR: vmware.esximage.Downloader.DownloaderError: ('http://192.168.1.3:9084/vum/repository/hostupdate/vmw/vmw-ESXi-6.7.0-metadata.zip', '/tmp/tmpq4h1y7_q', '[Errno 104] Connection reset by peer')
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR: During handling of the above exception, another exception occurred:
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR: Traceback (most recent call last):
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/usr/sbin/esxupdate", line 239, in main
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:     cmd.Run()
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/esxupdate/lib64/python3.5/site-packages/vmware/esx5update/Cmdline.py", line 105, in Run
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR:   File "/build/mts/release/bora-16316930/bora/build/esx/release/vmvisor/esxupdate/lib64/python3.5/site-packages/vmware/esximage/Transaction.py", line 85, in DownloadMetadatas
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: ERROR: vmware.esximage.Errors.MetadataDownloadError: ('http://192.168.1.3:9084/vum/repository/hostupdate/vmw/vmw-ESXi-6.7.0-metadata.zip', None, "('http://192.168.1.3:9084/vum/repository/hostupdate/vmw/vmw-ESXi-6.7.0-metadata.zip', '/tmp/tmpq4h1y7_q', '[Errno 104] Connection reset by peer')")
2020-07-02T06:26:22Z esxupdate: 2163364: esxupdate: DEBUG: <<<
2. RE: Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

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Scott Vessey
Posted Jul 02, 2020 01:11 PM

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Moderator: Thread moved to the Update Manager area.
3. RE: Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

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Broadcom Employee

virtual-power
Posted Jul 07, 2020 10:01 AM

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Checking the link on a browser is not enough as the error is that ESXi cannot reach to that link.
Test the connectivity from ESXi directly .
nc -z 192.168.1.3 9084
VMware Knowledge Base
VMware Knowledge Base
4. RE: Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

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bkohler
Posted Jul 07, 2020 10:08 AM

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Hi,
i tested the connectivity from ESXi directly and it worked:
Connection to 192.168.1.3 9084 port [tcp/*] succeeded!
Any further ideas? Unfortunately the Update Manager still brings the errors although the network connection seems to be fine.
5. RE: Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

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cjdavis3
Posted Aug 14, 2023 06:32 PM

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Was there ever a resolution to this issue? I'm experiencing the same and there's frustrating little out there about this error.
6. RE: Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

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Sachchidanand Upadhyay
Posted Aug 15, 2023 07:44 AM

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Run the following command from the vCenter CLI. take the ssh of the vCenter and run:
curl -v http://192.168.1.3:9084/vum/repository/hostupdate/vmw/vmw-ESXi-6.7.0-metadata.zip
and see what output you are getting.
Regards,
Sachchidanand
7. RE: Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

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Ta2oo
Posted Dec 09, 2023 10:12 PM
| view attached

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Hi Everyone.
I have been experiencing the same issue. When I run nc -z 192.168.6.102 9084 I connect successfully with the below output.
Connection to 192.168.6.102 9084 port [tcp/*] succeeded!
Also when running curl -v http://192.168.6.102:9084/vum/repository/hostupdate/vmw/vmw-ESXi-6.7.0-metadata.zip the connection is successful and I get the HTTP 200 response.
I have attached a screenshot of the related captured events.
Any ideas on what next to try and resolve?
8. RE: Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

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Ta2oo
Posted Dec 09, 2023 10:34 PM

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I have also checked the Forward and Reverse lookup zones are configured correctly and tested the curl command using the FQDN.
curl -v http://VC01.r710lab.local:9084/vum/repository/hostupdate/vmw/vmw-ESXi-6.7.0-metadata.zip
I get the same HTTP 200 response.
9. RE: Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

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na1231
Posted Apr 11, 2024 07:45 PM

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Go to ESXi Host configuration tab and Select TCP/IP Configuration and check the Domain name and DNS Entries of ESXi host, correct it if it's incorrectly entered, if DNS Entries not entered enter it this resolved my issue.

VMware vSphere

Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

bkohlerJul 02, 2020 11:58 AM

Scott VesseyJul 02, 2020 01:11 PM

virtual-powerJul 07, 2020 10:01 AM

bkohlerJul 07, 2020 10:08 AM

cjdavis3Aug 14, 2023 06:32 PM

Sachchidanand UpadhyayAug 15, 2023 07:44 AM

Ta2ooDec 09, 2023 10:12 PM

Ta2ooDec 09, 2023 10:34 PM

na1231Apr 11, 2024 07:45 PM

1. Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

2. RE: Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

3. RE: Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

4. RE: Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

5. RE: Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

6. RE: Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

7. RE: Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

8. RE: Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."

9. RE: Update Manager fails: "Host cannot download files from VMware vSphere Update Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."