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  • 1.  Stop code driver irql_less_or_not_equal what failed vm3dmp.sys

    Posted Apr 11, 2021 05:43 AM

    hello all,

    we recently hit back by an high memory usage alert for our windows 2016 server and after sometime server got rebooted unexpectedly by bugcheck 0x000000d1. It was  BSOD Stop code driver irql_less_or_not_equal what failed vm3dmp.sys.

    checks done from my end.

    1.checked if any application/ updates got installed but nothing as such found

    2. checked vmtools version status which shows current.

    please find attachment for ref.



  • 2.  RE: Stop code driver irql_less_or_not_equal what failed vm3dmp.sys

    Posted Apr 11, 2021 08:41 AM

    Hello All,

     

    can anyone help me out on this.

     

     



  • 3.  RE: Stop code driver irql_less_or_not_equal what failed vm3dmp.sys

    Posted Apr 11, 2021 09:01 AM

    Some additional details might help, e.g. Hypervisor, version, build, VMware Tools version, latest installed updates on the guest OS ...
    Also take a loo at https://kb.vmware.com/s/article/67243 to see whether this applies.

    André

     



  • 4.  RE: Stop code driver irql_less_or_not_equal what failed vm3dmp.sys

    Posted Apr 13, 2021 06:11 AM

    Hello andre,

     

    Hypervisor: Esxi 6.5 PO4 15256549

    vmtools version: 11265

    Updates installed on last patching cycle:20th march 

     

    kb67243 is not applicable 1st tools version is already more than 10.3 and later 

    2nd this was applicable to vm associated with horizon view- here this is not an horizon view vm.

     

    azhar shaikh

     

     

     



  • 5.  RE: Stop code driver irql_less_or_not_equal what failed vm3dmp.sys



  • 6.  RE: Stop code driver irql_less_or_not_equal what failed vm3dmp.sys

    Posted Apr 13, 2021 06:29 AM

    Hello 

    Below article refers 0x0000000A

    https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0xa--irql-not-less-or-equal

     

    however our bugcheck error was 0x000000d1 

    i had also analysed memory and found driver vm3dmp.sys was the culprit. Please find attachment for the same . And let me know why this happens and what will be the next action to avoid the same hit back in future.

     



  • 7.  RE: Stop code driver irql_less_or_not_equal what failed vm3dmp.sys

    Posted Apr 13, 2021 06:41 AM

    ++attachment for the outcome of memory dump analysis through bluescreen view.



  • 8.  RE: Stop code driver irql_less_or_not_equal what failed vm3dmp.sys

    Posted Apr 13, 2021 11:57 AM

     

    https://communities.vmware.com/t5/VMware-Workstation-Pro/SOLVED-BSOD-on-vm3dmp-sys-after-installing-VMWare-Tools-7-on/td-p/1665134

     

    you will have to

     

    • to reboot with the installation ISO or CD

    • open a command line console on your virtual machine

    • go to the system drive (usually D:\) in \Windows\system32\drivers\

    • Rename vm3dmp.sys as vm3dmp.sys.old

    • Reboot your virtual machine. It should then boot properly, but VMWare display drivers will not have been loaded

    • Remove the Displaylink drivers which seems to be the cause for the BSOD

    • Go back to \windows\system32\drivers

    • rename vm3dmp.sys.old back to vm3dmp.sys

    • reboot. And you should be ok



  • 9.  RE: Stop code driver irql_less_or_not_equal what failed vm3dmp.sys

    Posted Apr 13, 2021 03:33 PM

    Hello,

     

    i had already gone through this article and this refer to vmware workstation with client operating system and most importantly they had this issue after installation on vmtools however in our issue this is not the case.

    our server is 2016 and from event viewer i could find event id 2019 prior reboot and after reboot everything back to normal.

    Based on memory dump it was vm3dmp.sys and now need to figure out how to get rid of it for future occurrence 

     

    Note: this was the first time we faced this issue on this server and after that server is working fine no any issue been observed