Slow mouse (vSphere Client after Open Console)

[sjeye]

I have a brand new install of VMware (Essentials Plus).  I'm also very new to the VMware world, so I'm still struggling to catch on.

When I connect via vSphere Client and select "Open Console" for any of my VMs, the mouse becomes unworkably slow and jumpy.

Specs:

• I have 2 hosts;  12 VMs total
  
• I see the same slow mouse if my client is installed on XP-Pro or Server2003.
  
• All of the VMs are Server2008 R2.  All servers settings are at default.
  

I saw some old discussion of similar trouble on this site but no definitive resolution.

Thanks in advance for any suggestions.

Jim Nachbar

[a_p_]

Welcome to the Community,

the solutions for Windows 2003/XP and 2008 R2 are different. Unless already done, install VMware Tools in the virtual machines.

for Windows 2003 and XP follow http://kb.vmware.com/kb/1002450 to enable the hardware acceleration

for Windows 2008 R2 follow http://kb.vmware.com/kb/1016770

Don't forget to adjust the video RAM as described in the article, otherwise you may end up with a black console!

André

[sjeye]

Thanks for the suggestion - Jim

[sjeye]

Still doesn't work.  The mouse is still slow and choppy.

I installed the WDDM driver and rebooted.

Here's what I know:

• The VirtualMachine is running Windows Server 2008 R2
• Device Manager lists "VMware SVGA 3D (Microsoft Corporation - WDDM)" for Display Adapter
• I am running Hardware Version 7
• The Video memory is:
  • Total available graphics memory 72MB
  • Dedicated video memory 8MB

I don't see any way to change the VRAM.  I'd like to increase it to 32MB as recommended.  Is there some method to do this?

Jim

[a_p_]

To change the video ram, edit the settings of the "Video Card" in the VM's properties, while the VM is powered off.

André

[sjeye]

Thanks for the tip.  It's much easier than trying to edit the .vmx file for (svga.vramSize) memory allocation!

Unfortunately, it didn't work.  :smileysad:

I increased the VRAM to 32MB and restarted the VM.

The mouse is still slow and choppy.

Any other suggestions?

Jim

[TonySth]

It doesn't work for me as well. We need a solution. HELP!!!

[slaclair]

On our 2008 R2 boxes it is part of our build process.

Install Tools

Shutdown

Increase video memory to 16mb on guest

Power On

Install WDDM drivers (within device manager)

I have yet to see these steps not work.

[TonySth]

What is WDDM driver? And can you get it from

[slaclair]

After you install tools you can find the driver here

c:\program files\common files\vmware\drivers\wddm_video

generally this step isn't required as the video memory increase fixes it.

[TonySth]

I've sorted my out by setting the Hardware Acceleration to full.

[DSTAVERT]

Welcome to the communities.

Make sure you install VMware tools on each guest OS.

http://kb.vmware.com/kb/1014294

http://kb.vmware.com/kb/1011709

[DSTAVERT]

Some getting started links.

http://communities.vmware.com/docs/DOC-14673

[sjeye]

Thanks for the suggestion, and also for the newbie tips.

Jim