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  • 1.  Send Alert as SMS

    Posted Jan 05, 2011 03:24 PM
    Hi,

    We are looking to configure the Hyperic HQ to send alerts via SMS when a escalation occurs.

    1. Where do we configure the SMS gateway for the same?
    2. Are there any free SMS gateways that can be used and if yes how should they be configured?
    3. Can a email be send as a SMS?

    Thanks and Regards,
    Arun E V


  • 2.  RE: Send Alert as SMS

    Posted Jan 08, 2011 08:02 PM
    You set the SMS gateway in the user configuration like this:
    http://support.hyperic.com/display/EVO/ui-Admin.User.Edit

    Free SMS is harder to come by these days than it used to be, here's a list, though I can't vouch for any of them, so YMMV:
    http://funsms.net/sms_gateways.htm

    And Hyperic does use email to SMS as its SMS delivery mechanism, so if you have an email-to-SMS gateway already, or you have a mobile provider that provides an address like 123456789@my.provider.com, you can use that in the SMS field of the user config.

    Note that basic alerting is long format, which may result in multiple SMS messages (and charges), so you may want to use the cell method only for escalations.

    --jeremy


  • 3.  RE: Send Alert as SMS

    Posted Aug 24, 2011 11:29 PM
    I setup the SMS gateway in the hqadmin user configuration as shown in the image on the link you provided, I'm not getting any SMS when an alert takes place though.

    I tried e-mailing the SMS gateway address I used and I received the e-mail as a text so I know it's a valid address. I setup escalation so that it should SMS the hqadmin upon alert acknowledgement and even after I acknowledge the alert I'm not getting any SMS. I'm also not receiving any e-mails at the e-mail provided.

    Could anyone help me troubleshoot these issues?


  • 4.  RE: Send Alert as SMS

    Posted Sep 28, 2011 11:41 PM
    Sorry but i dont understand your problem..

    We SMS alerting system:

    -In alert define we put email address like importantservice@sms.mycompany.net
    -one of my linux server(MTA installed like exim, in my case postfix).
    http://linux.die.net/man/5/aliases.postfix
    You can config that all email that coming to importantservice@sms.mycompany.net redirect and execute a script.
    -in the script you can define conditions, and send email to emailSMSgateway(sort message you dont need a full hyperic alert info) in my case:
    SMS only sending 6PM to 24PM
    between 24PM-6AM only just create a linux temp file
    6AM scheduled script watch that temp file exist SMS send to technical persons.

    SMS message is sort: "xy website alert!" our sms provider (not AD: clickatell.com) need extra password etc in email, we can easy define in this script.

    Of course you can implement more functions escalation, ack..