VMware vSphere

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  • 1.  RDP and VMTools issues

    Posted Aug 09, 2013 05:21 PM

    We are running ESXi 5.0 update 2 and we have two issues:

    1. On some of the VMs, the VMTools are installed but then they VMtools will say that they are not running.  It is seen through the vSphere client.  Any explanations as to why the status of the VMtools would change?

    2. We are running RDP on Windows 7 boxes and they randomly disconnect?  I have found discussions on this through Google, an d it seems a few people have this issue.  But no one seems to have the answer.  Any ideas?



  • 2.  RE: RDP and VMTools issues

    Posted Aug 09, 2013 06:03 PM
    1. On some of the VMs, the VMTools are installed but then they VMtools will say that they are not running.  It is seen through the vSphere client.  Any explanations as to why the status of the VMtools would change?

    I would suggest you to re-install VMware tools again after uninstalling it. if issue still persist restart mgmt service and check whether it shows up properly.

    2. We are running RDP on Windows 7 boxes and they randomly disconnect?  I have found discussions on this through Google, an d it seems a few people have this issue.  But no one seems to have the answer.  Any ideas?

    Can you try what is mentioned in this thread Remote Desktop Keeps Disconnecting - Microsoft Community if you haven't tried it yet.



  • 3.  RE: RDP and VMTools issues

    Posted Aug 09, 2013 06:55 PM

    So is the service you want me to restart on the VM or the host?



  • 4.  RE: RDP and VMTools issues

    Posted Aug 09, 2013 07:00 PM

    On Host you need to do.

    Check this KB how to restart the management service VMware KB: Restarting the Management agents on an ESXi or ESX host



  • 5.  RE: RDP and VMTools issues

    Posted Aug 29, 2013 12:10 AM

    I need to amend my original post.  Most of the time, the VMtools say "not running" (see image).

    I have found the only way to get them running again is to connect using vSphere client, open the console and click in the console screen.  After this the VMtools say "running" and I can connect to the VM using RDP.  (See image)

    Any ideas what causes this?  Would Horizon View be a solution to this?

    Bob d.



  • 6.  RE: RDP and VMTools issues

    Posted Aug 29, 2013 06:45 AM
    Most of the time, the VMtools say "not running"

    May be windows is putting the 'computer' to sleep. Can you disable the sleepState and check whether your seeing this issue.

    Thanks



  • 7.  RE: RDP and VMTools issues

    Posted Aug 27, 2015 07:25 AM

    Hi There,

    Could you please uninstall/install VMtools manually on a VM without reboot of OS and check the status on Vsphere client.

    Thanks