P2V: Unable to obtain hardware information for the local machine

[maijin20menso]

I am trying to convert my OS to a virtual image, but the converter replied "Unable to obtain hardware information for the selected machine"

Can anyone tell me what should I do next? Thanks

OS: WIndows XP 32 bit Pro (SP3)

(Here is part of the server log)

2012-11-25T13:30:24.953+08:00 [05388 info 'ConverterSession'] Converter::Client::Gui::Common::DiagnosticDataProvider::SetLastKnownSource - Setting last known source:
--> (converter.ComputerSpec) {
-->    dynamicType = <unset>,
-->    location = (converter.ComputerSpec.LiveComputerLocation) {
-->       dynamicType = <unset>,
-->       hostname = "",
-->       port = <unset>,
-->       username = <unset>,
-->       password = <unset>,
-->       osType = "windowsOs",
-->       verifyPeer = true,
-->       sslThumbprint = <unset>,
-->    },
--> }

[kooltechies]

Can you try installing the Converter standalone on the same machine which you want to do P2v and then start the process, enable all the ports required for Converter or disable the firewall on the machine you want to convert.

http://kb.vmware.com/kb/1010056 : VMware Converter port list

[maijin20menso]

The converter is installed in the computer I want to virtualizes and the firewall is always disabled.

[Rosen Tomov]

Please provide log bundle for investigation.

[maijin20menso]

Here is the converter server log

2012-11-25T23:23:09.250+08:00 [04572 warning 'Locale'] Requested locale 'zh_HK' and/or derived locale 'Chinese_Hong Kong' not supported on OS. Using English.
2012-11-25T23:23:09.406+08:00 [04572 info 'Default'] [user,890] Successfully authenticated user Pasu
2012-11-25T23:23:16.562+08:00 [02400 warning 'Locale'] Requested locale 'zh_HK' and/or derived locale 'Chinese_Hong Kong' not supported on OS. Using English.
2012-11-25T23:23:16.718+08:00 [02400 info 'Default'] [user,890] Successfully authenticated user Pasu
2012-11-25T23:23:17.203+08:00 [02400 error 'Default'] Found dangling SSL error: [0] error:00000001:lib(0):func(0):reason(1)
2012-11-25T23:23:27.734+08:00 [02400 info 'Default'] ConverterConnection: KeepAlive timer canceled, StopKeepAlive succeeded
2012-11-25T23:23:27.734+08:00 [02400 info 'vmomi.soapStub[2]'] Resetting stub adapter for server PIPE:\\.\pipe\vmware-converter-worker-soap : Closed
2012-11-25T23:23:33.125+08:00 [02400 warning 'Locale'] Requested locale 'zh_HK' and/or derived locale 'Chinese_Hong Kong' not supported on OS. Using English.
2012-11-25T23:23:33.375+08:00 [02400 info 'Default'] [user,890] Successfully authenticated user Pasu
2012-11-25T23:23:33.671+08:00 [04572 error 'Default'] Found dangling SSL error: [0] error:00000001:lib(0):func(0):reason(1)
2012-11-25T23:23:43.875+08:00 [02400 info 'Default'] [diagnosticManager,370] Generating Converter.Server log bundle.

The related converter-gui log is in the attachment.

More information about source machine:

Some installed software

VMware Worksatation 7.1.0 build-261024

McAfee VirusScan Enterprise

McAfee AntiSpuware Enterprise Module

McAfee Agent