Mouse not working on Converter image of Virual Server machine.

[gioscud]

Hi All,

I am created successfully an image from "Microsoft Virtual Server" disk using VMware Converter without any error.

However when trying to connect to the Virtual Machine created, keyboard work but mouse don't, if when I use a rdp connection could use keyboard and mouse.

Would appreciate someone out there to help me on this issue.

Thanks.

[admin]

What target did you select? ESX Server? It looks like a possible USB issue. Try selecting Workstation first and then migrate that to ESX Server.

[gioscud]

I select ESX server, Is it possible a conflict with Tools of "Micorsoft Virtual Server"?

[drmix]

I've the same problem, but the issue happen after I install the vmware tools,

here the steps I've made:

1) Get a virtual server 2005 VM

2) Using importer2 convert the VM

3) After I 've imported the VM it works fine but a poor

video resolution

4) I Install the VMWare tools and reboot

5) After Reboot the mouse is not working

Hope someone can help

Regards

\Domenico Ricci

[RDPetruska]

You need to remove the MS Additions (their version of "VMware Tools") first - otherwise you have 2 virtual mice drivers which are in conflict with each other. You may need to show hidden devices in order to remove them.

[austegard]

You need to remove the MS Additions (their version of

"VMware Tools") first - otherwise you have 2 virtual

mice drivers which are in conflict with each other.

You may need to show hidden devices in order to

remove them.

This makes sense, but what driver exactly do I need to remove? Only VMware's mouse driver shows up under mice. There's a Having already converted the VPC, how do I remove the mouse driver?

[admin]

The Microsoft drivers are probably hidden.

Using cmd window,

set devmgr_show_nonpresent_devices=1

devmgmt.msc

Then within Device Manager, select View > Show Hidden Devices

[PaPaRoGuE]

I have had the same problem- with converts

no sign of an ms additions driver anywhere - however, i removed the vmware mouse driver and rebooted and that seemed to do the trick - it cam back as a ps/2 mouse driver (generic not vm)

this seems to get it working and i have resolution though the mouse is a little choppy still. I may try after uninstalling the vm mouse reinstalling it again to see if it was just some conflicting flotsam in the works.

but - short term resolve is just uninstall the vmware mouse driver

[admin]

If the mouse is choppy, check that your hardware acceleration is set to full in your display properties.

[robertok]

There is another variable affecting mouse performance. Ensure that mouse shadow is turned off. Select the monochrome version of the mouse for best performance.

[Just_Dabbling]

Hi,

Has anybody found a resolution to this one yet.

I also have the same issue, I tried removing the hidden devices but I still get the problem back when I install vm tools.

If I don't bother installing vm tools I get awful mouse performance.

Any ideas ?

[ckitching]

I just finished fixing this on one server I migrated. The VMWare converter leaves some residual traces of the Virtual Server additions on the converted machine. The mouse filter driver from Virtual Server seems to cause this. To get rid of it, there are two commands you'll need to enter on the server.

reg add HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E96F-E325-11CE-BFC1-08002BE10318} /y /v UpperFilters /t REG_MULTI_SZ /d mouclass

sc delete msvmmouf

Usual disclaimers apply. This works for me, but I won't be held responsible if your virtualized server is engulfed in virtualized flames as a result of doing this. Make sure you have a complete backup, and so forth.

You probably don't need the sc command, but I didn't bother to find out if the msvmmouf service would re-register as a mouse filter as it started or not.

Other services left behind by the VMWare converter include msvmscsi (storage controller) and mrxvpc ("shared folders" redirector). They don't seem to cause any problems. I'd probably disable or delete the shared folders redirector anyway, though.

[JjcampNR]

This was a big help and got me on the right track. I performed those steps but also needed to go to that registry key and remove the value "msvmmouf" since even after running the sc delete I still had both the VMware and MS VM values in my registry key. Once I removed the "msvmmouf" value and rebooted the VM all was well again.

Hope that helps someone!

[miguel_gonz]

Following this thread I had similar issues with the Virtual Disk and the Shared Folder services.

Apart of those services that I succesfully removed using:

sc delete vds

and

sc delete vpcmap

There is still a folder of some dlls and exe files under program files\Virtual Machine Additions

Is there any way to clean this folder and the other registry entries or do I have to do it manually?

[victorg]

You will have to remove it manually.

[icoaus]

The issue is caused by the virtual machine additions (MS Virtual Server) drivers not being removed correctly by the VMware converter, so there is a bit of a conflict involved.

I discovered that if you uninstall the driver manually the mouse will work (though with terrible performance) and if you rebooted it would come back.

So to get around this:

• before you get ready to convert a machine, uninstall the virtual machine additions first.

• Convert the image - don't install VMware tools

• Boot the machine and let it install new drivers then reboot it

• Install VMware tools

That should be it!