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Locked root account on Platform Services Controller

  • 1.  Locked root account on Platform Services Controller

    Posted Apr 04, 2019 05:15 AM

    I accidentally locked the root account on the PSC and was wondering how to unlock it.

    I have logged into the PSC appliance using the "administrator@vsphere.local" account and running the shell was OK. If I run pam_tally2, I get the error "pam_tally2: Permission denied". I cannot see a way to reset the root account from the PSC web console either.

    Anyone know how to do this?



  • 2.  RE: Locked root account on Platform Services Controller

    Posted Apr 04, 2019 09:48 AM

    The administrator@vsphere.local user is not a superuser on the VCSA OS.
    The easiest way is to just wait the 15 Minutes it will lock you out, and not try to login before the time is up.

    If this is not possible you could boot the appliance into the singel user mode and set a new root password.



  • 3.  RE: Locked root account on Platform Services Controller
    Best Answer

    Posted Apr 04, 2019 05:43 PM

    Can you check VCSA root password

    VMware Knowledge Base



  • 4.  RE: Locked root account on Platform Services Controller

    Posted Apr 08, 2019 05:28 AM

    Thanks ASAJM, that worked!



  • 5.  RE: Locked root account on Platform Services Controller

    Posted Apr 08, 2019 02:53 PM

    Any time