VMware vSphere

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  • 1.  Licence Transfer from VMware Portal

    Posted Oct 15, 2024 05:55 AM

    Hi,

    I've been trying to contact support to resolve an issue with my licence transfer from the VMware Portal to the Broadcom portal, but I cannot seem to be able to speak to anyone.

    I tried to "Request Access" but after two weeks the request was denied.

    I've tried to create a ticket, but I'm left in a perpetual loop, with it failing to login to the wolkenservicedesk.com.

    I desperately need to update my vSphere infrastructure, but as my entitlements haven't transferred, I cannot download anything.

    Please help.



  • 2.  RE: Licence Transfer from VMware Portal

    Broadcom Employee
    Posted Oct 21, 2024 05:35 PM

    Please contact Broadcom support by phone at +1 800 225 5224.  If you cannot use that number from your location in the UK, please send me a note privately and I will try to find you a regional phone number.