Issue Upgrading vCenter Appliance from 8.0.3.00500 to 00600. Errno 2 No such file or directory

[Steve Duffy]

Hi all,

After losing the will to live trying to log a call on Broadcom supports website, I thought I'd try here!

We've done plenty of vCenter appliance upgrades without any issue. We've already generated the download token and was fine for the last update, so assume all is ok with the token as it's showing as 'Active'. 

So, from the VAMI UI we selected the 00600 build and the upgrade started with some pre-checks, etc. It came up with - [Errno 2] No such file or directory: '/storage/updatemgr/software-updatew_8jyhOp/stage/update/patching_backup/config.json'

I've gone through the following two articles, and it fails each time with the same message.

vCenter patch upgrade fails

Broadcom		remove preview
vCenter patch upgrade fails Possible errors: Exception occurred in postInstallHook You have reached maximum number of retries to resume the patching. Please restore the vcenter using the backup. Post patch failure, the appliance state is INSTALL_FAILED in the /etc/applmgmt/appliance/software_update_state.conf file: { "state": "INSTALL_FAILED", "version": "7.0.3.02200", "latest_query_time": "YYYY-MM-DDTHH:MM:SSZ", "operation_id": "/storage/core/software-update/stage_install_operation"} Note: Ensure a valid backup of the vCenter Server and a snapshot exists before proceeding. View this on Broadcom >

"Error copying packages", vCenter updates using online repositories fails if updates are attempted with the token which does not have entitlement for the specific vCenter Server version

Broadcom		remove preview
"Error copying packages", vCenter updates using online repositories fails if updates are attempted with the token which does not have entitlement for the specific vCenter Server version vCenter Server patching fails with any of the following error message after updating the Token by following the steps in KB VCF Authenticated downloads Configur View this on Broadcom >

Is there a known issue with 00600, or has something else gone wrong? Any advice will be gratefully received.

Thanks Steve

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[Alexandru Capras]

I've never had this issue before, but I'd start by double-checking the validity of the download token.

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Alexandru
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[Octopus]

Hi Steve, and offline Patch Using ISO, if the online patch failed due to token or entitlement:
*Download the patch ISO from Broadcom Support.
*Mount ISO to the VCSA VM.
*SSH into VCSA.
*Stage and install manually:

software-packages stage --iso
software-packages list --staged
software-packages install --staged

Is this method useless for you as a workaround?

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[a_p_]

Please take a look at https://knowledge.broadcom.com/external/article/377861/vcenter-upgrade-fails-with-no-such-file.html to see whether one of the mentioned steps solves the issue.

André

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[Frans-g]

Any reason why you're not doing the reduced downtime upgrade/update method? I find that to be quite a game changer.

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