HP Smart Array P420i warning

[zeroNorth]

Hi,

I got a brand new DL380p gen8 Server with 8 300GB SAS disks in 2 raid 5, and installed esxi from the branded image: VMware-ESXi-5.1.0-799733-HP-5.34.23.iso on the first raid.

Everything seems to be working fine but I get a warning for the Smart Array P420i controller in the Hardware Health Status.

I checked ILO and everything is ok there. I have uploaded the machines Active Health System log to HP and they say everything is working properly.

Has anyone else had a similar Problem?

rgds,

franz

[a_nut_in]

Hey Franz,

What errors are you seeing?

Regards

a

[zeroNorth]

Hi a,

I’m not very experienced with VMware, I only see the yellow sign with the exclamation mark beside the controller name.

Battery status and disks are reported ok.

Could you please give me a hint where to look further for an actual error message?

Thanks for your reply,

franz

[a_nut_in]

Hey Franz,

Do you have a + sign you can probably expand or something? Not sure what screen you are at. Can you take a screenshot and share that?

Regards

a

[zeroNorth]

Hi a,

here is a screen shot...

everyting else is reported ok.

Regards

franz

[a_nut_in]

Could be a driver or firmware that is outdated

http://www.vmware.com/resources/compatibility/detail.php?deviceCategory=io&productid=20949&deviceCategory=io&keyword=420i&page=1&display_interval=10&sortColumn=Partner&sortOrder=Asc

This link gives you the drivers.

The KB link takes you to a HP page that lists out drivers and firmware for the make and model of your hardware.

http://kb.vmware.com/kb/2030818

Could you verify and update to the latest firmware and drivers for the system and check? You might wanna involve HP as firmware and driver verification and updates can get intimidating.

Regards

a

[a_nut_in]

This might help

http://experts-exchange.com/Software/VMWare/Q_27929135.html

[zeroNorth]

firmware is all up to date, I verified that with HP support today.

The drivers should be ok as well, since they are all included within the customized image which is dated 2013-02-19

I now got a ML150 test machine with a P410i as well showing the same warning.

I’m going to try an older customized image now.

Regards,

Franz

[a_nut_in]

Hey Frenz,

Have you checked the BIOS logs for smart events?

Regards

a

[zeroNorth]

Hi a,

I don't see any errors in the logs and I did send the AHS logs for the last week to HP but they did not find any errors either.

Regards,

Franz

[JimKnopf99]

Hi,

same here with a fresh installation of a gen8 Server. Newest driver and firmware is installed.

Frank

[vlho]

Hi all,

I think that in new custom image of ESXi version 5.34.23 from HP is bug.

Previous version was OK, but after upgrade I see the same warning without next info and reasons.

I tested this on more HP servers with various model of controllers SmartArray.

[dfsakhfsdhgojkl]

I have the same problem here with a couple of brand new DL380 G7's.

I also reinstalled a DL380 G7 (which was running vSphere 5.0 without warnings) to vSphere 5.1, and now there is the same warning on the SmartArray p410i.

'/opt/hp/hpacucli/bin/hpacucli controller all show config detail' on each host reports no problems.

However running 'esxcfg-scsidevs -l' shows 'Status: degraded' on both vSphere 5.0 and vSphere 5. !!!

Perhaps the warning was always there but is being displayed since the last version of the driver?

[bwitte]

Hi,

exactly the same problem here with a DL380G6 (Smart Array P410i) and a DL360G5 (Smart Array P400i).

I have the HP repository (vibsdepot.hp.com) included in the vSphere Update Manager, and I could swear these warnings appeared with the last updates from HP.

Therefore I'd guess HP is responsible for this.

Regards

Bastian

[dfsakhfsdhgojkl]

I just updated the hpsa driver to 5.0.0-40 on one of my vSphere 5.0 hosts, and after the reboot the warning started appearing.

So the problem seems to be in the hpsa driver....

[a_nut_in]

You guys might want to open a ticket with HP and share this communites thread in that case

[dfsakhfsdhgojkl]

It looks like HP is already aware because the drivers are no longer available for download on their site:

http://h18004.www1.hp.com/products/servers/software/vmware-esxi/driver_version.html

I'm sure I downloaded the driver package there last week....

On http://vibsdepot.hp.com/hpq/ the feb2013 directory has been removed....

[a_nut_in]

Hmm.. interesting

[VirT3ck]

It seems they put the Feb 2013 drivers back up again but removed the HPSA drivers.

http://vibsdepot.hp.com/hpq/feb2013/

[zeroNorth]

I do have an open case with HP regarding this problem and added a link to this communites thread into that case now. I'll let you know when I get an answer from HP.

Regards,

franz

[p17blo]

Today I upgraded 2 of my HP DL360 G5 from ESXi 4.1 to ESXi 5.0 u2 (with HP modified install as downloaded from VMWare site, linked from HP Site).

Before the upgrade no errors were shown, now i have an error on each (exactly the same as the screen already shown here) however I am running a P410i RAID card and my firmware is up to date (7.22)

There is no apparent hardware problems and no logs posted elsewhere on the system, so I am guessing it's a spurious error, but I am obviously not alone with this.

I'm keen to understand if anything is needed -

I forgot to mention - There is a BIOS message flashed up (really quickly so I haven't managed to read it on my live system yet) to do with updated firmware which I hadn't notice before either.

Paul

[DJ_Italian]

Hi Franz,

I also purchase a new HP dl360p G8 and install vmware ESXi-5.1.0-799733-HP-5.34.23.iso with the same symptoms, upgraded the firmware from 3,22 ti 3.44 via the tech support console and it didn't make a difference.  After reading your article, i also log a call with HP and they are unaware of the issue even though i forwarded them this post,  so thank you!   

i'll keep you posted on how i go.

DJ.

[abelliot]

HI,

Same problem with hp dl380 gen8p. HP SIM say me the same alert...

I have download the latest drivers for esxi 5.1, add to Update Manager and add to my ESXi and Update Manager says is up to date...

I think we need to wait for new update from HP...

[abelliot]

Now on vcenter no warnings, but HP SIM cannot communicate with HP CIM Agents...

I try to back to last release, I prefered to have the warning...

[teeboli]

I am running into the same problem, did an in-place migration from esxi 4.1 to the latest 5.1 build on a DL-380 G6.  Updated the HP firmware on everything in the server as well and now I am getting a "degraded" yellow exclamation point on the controller itself with no detail.  While this server was sitting at 4.1 level there were no error indications on the array controller and WBEM was reporting everything correctly to both HP SIM and Orion.  Here are my questions?

1)  Is it safe to assume this is a cosmetic / spurious error?

2)  Should I just wait it out for the next HP VIB files or make attempts to revert to older ones?

I guess I will open a ticket with HP and make some noise

[Josh26]

The problem with the "downgrade" approach is that the moment you have a hard disk fail, HP inform you that they can't help because your VMware offline bundle is one version behind.

Even if you do have a case # for a ticket over this issue, where they were the ones that told you to downgrade.

[p17blo]

That doesn't make sense.

The point of the downgrade is to make warning visible.  I wasn't convinced that VMWare would report an disk failure with the latest version drivers.

As soon as  a faulty disk is discovered you remove it and send it away for warranty replacement - I don't understand why VMWare logs, versions would even come into.  It isn't software support on VMWare, it's hardware replacement.

Anyway, use it, don't use it. I just wanted to ensure I was informed of imminent of actual disk failure rather than 1 disk failing and not being aware.

[atctech]

I encountered the same issue here, with DL360G7 / P410i.

I can assure that the driver also will display disk failure in addition to the existing false one.

[CPSWernerSt]

Sehr geehrter Kunde/Geschäftspartner/Kollege! Ich bin zur Zeit für unsere Kunden unterwegs. Bitte wenden Sie sich in dringenden Fällen an unsere Supportline unter Tel: [phone] mailto:[e-mail] oder für unsere Vertragskunden an unseren Helpdesk unter Tel: [phone] mailto:[e-mail] Mit freundlichen Grüßen Werner Steinegger

[VirT3ck]

I ran into this same issue with a customers HP ML350p using ESXi 5.1.0 updated to 914609.

February 22nd the drivers were still available and now indeed as mentioned above the drivers are offline.

So let's hope HP puts new drivers out there :smileywink:

[CPSWernerSt]

Hello,

Upgrade two vmware ESX 4.0 HP DL380 G6 and one vsphere 5.0 Update 1 DL 380p Gen8 to vsphere 5.1 latest HP build, and all follow up patches from vmware. The DL380 G6 have a Smart Array Controller P410i inside and the Gen8 a P420i. I have on all of them the latest patches/firmwares/drivers and get the same screens with warning. IML and ACU didn't show any errors. I know also from another customer that he got the same problems with hios blades. So it looks like we can only wait until HP fix this problem maybe together with vmware.

Best regards

Werner St,

[p17blo]

Well I think I have SOLVED this issue.  Please take the time and effort to check.validate this for yourself.  If it goes wrong - Don't blame me.

I fixed this in two stages - Firstly my BIOS message.  I downloaded the Proliant SPP and made a USB KEY (using HP USB KEY creator 1.7) but a DVD would have been just as effective.

V1.7 HP USB Key download here: http://bit.ly/Xd6sSq

(Warning this will not install in a virtual machine, but you can extract the files and run the HPUSBKEY app manually)

The SPP can be downloaded here:

http://h18004.www1.hp.com/products/servers/management/spp/index.html

(you should check which is compatibale with your server).

Run the SPP and update everything - this removed my BIOS 'warning' relating to Drives/RAID

THEN, to fix with health warning under ESXi5 U2

Download the HP Offline Bundle  - The one for my server was found here: http://bit.ly/13knFyc  You may need to find your own.

IF YOU HAVEN'T ALREADY ENABLED SSH etc on the ESXi box, follow these steps:

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2004746

Copy the file onto your ESXi server (no vCenter, but specific ESXi server) - I user Filezilla using the SSH credentials for root but you can find your own way.  You should put the file inthe following location:

/var/log/vmware/

Next SSH to the ESXi server (I did so as root) and run the following command:

esxcli software vib install -d hp-esxi5.0uX-bundle-1.3.5-3.zip

Wait - It takes a few seconds.  This was the output from my command:

Installation Result
   Message: The update completed successfully, but the system needs to be rebooted for the changes to be effective.
   Reboot Required: true
   VIBs Installed: Hewlett-Packard_bootbank_hp-ams_500.9.2.0-11.434156, Hewlett-Packard_bootbank_hp-smx-provider_500.03.01.10.2-434156
   VIBs Removed: Hewlett-Packard_bootbank_hp-ams_500.9.3.0-13.434156, Hewlett-Packard_bootbank_hp-smx-provider_500.03.02.00.23-434156
   VIBs Skipped: Hewlett-Packard_bootbank_char-hpcru_5.0.3.09-1OEM.500.0.0.434156, Hewlett-Packard_bootbank_char-hpilo_500.9.0.0.9-1OEM.500.0.0.434156

Then reboot

WAIT! - After you reboot give it a few minutes for health to start being reported - My machine didn't show any health for at least 2 or 3 minutes.

Hope you find this useful.   Please post feedback to help others.

Paul

[VirT3ck]

I already ran the latest SPP (Feb 2013) on my server so I've skipped that step.

Then I installed the following drivers: http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5204443&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253DMTX_f13f6dc749e348009133fcefd2%257CswEnvOID%253D4141%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

This gave me the following output:

Installation Result
   Message: The update completed successfully, but the system needs to be rebooted for the changes to be effective.
   Reboot Required: true
   VIBs Installed: Hewlett-Packard_bootbank_char-hpcru_5.0.2.21-1OEM.500.0.0.434156, Hewlett-Packard_bootbank_hp-ams_500.9.2.0-11.434156, Hewlett-Packard_bootbank_hp-smx-provider_500.03.01.00.5-434156
   VIBs Removed: Hewlett-Packard_bootbank_char-hpcru_5.0.3.09-1OEM.500.0.0.434156, Hewlett-Packard_bootbank_hp-ams_500.9.3.0-13.434156, Hewlett-Packard_bootbank_hp-smx-provider_500.03.02.00.23-434156
   VIBs Skipped: Hewlett-Packard_bootbank_char-hpilo_500.9.0.0.9-1OEM.500.0.0.434156

Rebooted the server and now indeed the Health Status in ESXi 5.1 (914609) is correct.

However, if you look at the output of the SSH session you'll notice the drivers being used right now aren't the latest drivers.

[p17blo]

Yes, I did see, however would you prefer working drivers, or the latest drivers?  It's a simple option for me.

[VirT3ck]

I agree the option is simple and for now I am too using the older drivers. But I'd prefer that HP just fixes these issues ASAP with their drivers. Since they released both newer firmware and drivers for a reason ;-)

[CPSWernerSt]

Hello,

since our customer got response from HP-Support, to do the following steps:

1) Remove the below “VIBs” from the local ESXi host by typing “esxcli software vib remove –n hp-smx-provider” for each vib listed below.

                a) hp-smx-provider

b) char-hpilo

c) char-hpcru

d) hp-ams

2) Reboot the host after removing the VIBs and download the older version of ESXi 5 offline bundle and the version is 1.3.5 (26 Oct 2012) and the link is given below.

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5177950&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D2%257CswItem%253DMTX_0f7de8802be4423db38c8cb200%257CswEnvOID%253D4115%257CitemLocale%253D%257CswLang%253D%257Cmode%253D4%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

3) Reboot the ESXi HOST once again after installation of the Offline Bundle and check the status in the vCenter.

So i didn't  try it now, but as other guys here recommend this step and use older vibs, it looks like it is the solution until HP fix this.

Best regards

Werner St.

[abelliot]

YES!

It's working !!

no alarm on vcenter on hp sim too !

Very Thanks

[abelliot]

but we loose some information about smart array with wbem on vcenter and hp sim too, but snmp it's ok.

[CPSWernerSt]

Hello,

as i found out by myself the following things:

It looks like you can not install the older offline-bundle with the update manager -> it shows the new modul is an older version, so you must install it via ssh/ESXI-CLI like this:

esxcli software vib install -d path_to_bundle.zip

But it works also on my site (at the moment 1 DL380 Gen8 tested)

Best regards

Werner St.

[BernardBurette]

Hi,

Had the same problem, it is linked to buggy HP software (the WBEM part I guess) not a hardware problem here.

I posted my solution on HP forum : http://h30499.www3.hp.com/t5/ProLiant-Servers-ML-DL-SL/ESXi-5-0-Hardware-Status-shown-as-Warning-but-no-all-Disks-and/m-p/5974573/highlight/false

Hope this helps.

Regards.

[CWestwater]

Same issue here on a new DL380 Gen8 with the latest HP ESXi build.  Guess I will just wait for a new vib/driver/firmware from HP

[teeboli]

Same, going to wait out newer VIB's I guess and live with the spurious warning state.  Going to do an in-place upgrade on another 380-G6 from esxi 4.1 to 5.1 OEM with firmware this week and will report back on final state of things.

[Stangobien]

Any news about a new offline bundle?

Same problem on DL380p Gen8

[BernardBurette]

Hi,

No new bundle to date, this link http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=fi&prodTypeId=15351&prodSeriesId=4091412&swItem=MTX-0f7de8802be4423db38c8cb200&prodNameId=4091432&swEnvOID=4115&swLang=8&taskId=135&mode=5 still shows revision 1.4 (the one displaying yellow bang) as being the current one.

Regards,

[jrmunday]

This is the latest bundle that works;

http://vibsdepot.hp.com/hpq/oct2012/

The most recent (feb2013) contains bugs. All can be found here;

http://vibsdepot.hp.com/hpq/

[ragmon]

The latest HP Offline Bundle fixes the issues with the hardware status warning  http://vibsdepot.hp.com/hpq/apr2013/

[jrmunday]

Fix confirmed;
http://www.jonmunday.net/2013/04/16/fix-hp-esxi-5-x-management-bundles/

[jarod_teoh]

Hi guys,Appreciate could hv guide to use the Vmware update manager to do the bundle update.i have to do so after tried for several days.

[abelliot]

Je suis absent jusqu'au 28/04.

En cas d'urgence, merci de prendre contact avec notre équipe au 02.41.69.66.67

[NealSu]

Hi Jarod,

as i don't have a vCenter in front of me right now, i'm writing down the steps from what i have in my memory.

• Download the offline bundle (it's a .zip archive)
• Import the offline bundle into your patch repository
• Add the new patch (i think it's called HP Management something something) to a Baseline
• The rest is like with any other baseline: attach to host, scan, remediate
• Hopefully be happy with no more false warning :-)

Hope this could help me.

Regards,

Neal

[jarod_teoh]

Hi Nealsu ,

Thanks for your guide,i having error message on "Host cannot download file from the vmware vsphere manager patch store .Check the network connectivity"

I  manually attached the file from client and set  not automatically download from the web

thanks

[NealSu]

Did you check this KB article?

http://kb.vmware.com/kb/2007398

Which step throws this error? Scanning?

[jarod_teoh]

Hi ,

i disable my firewall and antivirus on my vcenter (update manager),and disable the HA on the cluster.

now it works,

thanks

[jrmunday]

There is a bug in the latest HP management bundle, I posted about it here;

http://www.jonmunday.net/2013/03/25/bug-hp-esxi-5-0-complete-bundle-update-1-6/

To resolve this, remove the latest VIB's and re-install the previous version.

Cheers,

Jon

[pwolf]

This issue seems to be solved by the today published version 1.4.5-3 of the HP ESXi bundle. I just installed that and now - after a reboot - the array controller status is green!!!

Regards

[coni]

Hi

Is it not to apply to this case?

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03737176&lang=en&cc=us&taskId=130&prodSeriesId=5…

[Brandon Stricker]

Updating to the HP offline bundle hp-esxi5.0uX-bundle-1.4.5-3.zip (http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?javax.portlet.endCacheTok=com.vignette.c…) fixed the problem on my two DL360 G7 servers (410i controllers). Thank you all for the suggestions!

[4VMw4are]

Hey guys,

we experienced the same issue when upgrading the VMWare Bundle on a HP DL360p Gen8. Unfortunatelly, there´s no new build available for this server model. Version hp-esxi5.0uX-bundle-1.4-16 can still be found on HP pages. Can I also use the offline bundle from a different server model?

[CPSWernerSt]

Sehr geehrter Kunde/Geschäftspartner/Kollege!

Ich bin zur Zeit für unsere Kunden unterwegs. Bitte wenden Sie sich in dringenden Fällen an unsere Supportline unter Tel: [phone] mailto:[e-mail] oder für unsere Vertragskunden

an unseren Helpdesk unter Tel: [phone] mailto:[e-mail]

Mit freundlichen Grüßen Werner Steinegger

[MKguy]

The offline bundles are identical for every ProLiant server or Blade model, there are no hardware specific releases. If the HP Driver/Support site doesn't list the new version for your server, then they just didn't update the information properly.

You can also always refer to what's listed in the HP recipe document (see second to last page):

http://vibsdepot.hp.com/hpq/recipes/HP-VMware-Recipe.pdf

[JonBelanger2011]

I am also getting the error running ESXi 5.1.0 U1 (1065491) on a ProLiant DL360p Gen8 ..

I checked and I believe I have the latest VIBs ...

I just installed 3 servers of the same model and they are all showing the same alerts... I have 4 more to install this week and I would like to get rid of this false warning... Any ideas before I open a call with HP?

[CPSWernerSt]





Sehr geehrter Kunde/Geschäftspartner/Kollege!

Ich bin leider nicht erreichbar. Bitte wenden Sie sich in dringenden Fällen an unsere Supportline unter Tel: [phone] mailto:[e-mail] oder für unsere Vertragskunden

an unseren Helpdesk unter Tel: [phone] mailto:[e-mail]

Mit freundlichen Grüßen Werner Steinegger

[abelliot]

Je suis absent jusqu'au 19/08.

En cas d'urgence, merci de prendre contact avec notre équipe au 02.41.69.66.67

[MKguy]

hp-smx-provider 500.03.02.10.4 is indeed the April version which fixed the issue. Seems like your problem is actually related to the RAID controller battery. In the issue caused by the older bundle, only the controller device showed a warning but not the battery. Maybe the battery on your new servers isn't fully charged yet or something like that (or are you using flash cache?)

Execute the following on the shell of an ESXi host and post the output:

/opt/hp/hpacucli/bin/hpacucli ctrl all show status

/opt/hp/hpacucli/bin/hpacucli ctrl all show config detail

You could also boot a server into the embedded HP array configuration utility or RAID controller BIOS to check for any warnings or info on the battery status.

Also dump the hardware status info into a file with this:

/usr/lib/vmware/vm-support/bin/swfw.sh > /tmp/swfw

And search the file for sections containing "HPSA" or "P420i"

[JonBelanger2011]

Thanks for the quick reply!

Here's the output :

/opt/hp/hpacucli/bin/hpacucli ctrl all show status

Smart Array P420i in Slot 0 (Embedded)

   Controller Status: OK

   Cache Status: OK

   Battery/Capacitor Status: OK

/opt/hp/hpacucli/bin/hpacucli ctrl all show config detail

Smart Array P420i in Slot 0 (Embedded)

   Bus Interface: PCI

   Slot: 0

   RAID 6 (ADG) Status: Disabled

   Controller Status: OK

   Hardware Revision: B

   Firmware Version: 3.42

   Rebuild Priority: Medium

   Expand Priority: Medium

   Surface Scan Delay: 15 secs

   Surface Scan Mode: Idle

   Queue Depth: Automatic

   Monitor and Performance Delay: 60  min

   Elevator Sort: Enabled

   Degraded Performance Optimization: Disabled

   Inconsistency Repair Policy: Disabled

   Wait for Cache Room: Disabled

   Surface Analysis Inconsistency Notification: Disabled

   Post Prompt Timeout: 0 secs

   Cache Board Present: True

   Cache Status: OK

   Cache Ratio: 10% Read / 90% Write

   Drive Write Cache: Disabled

   Total Cache Size: 1024 MB

   Total Cache Memory Available: 816 MB

   No-Battery Write Cache: Disabled

   Cache Backup Power Source: Capacitors

   Battery/Capacitor Count: 1

   Battery/Capacitor Status: OK

   SATA NCQ Supported: True

   Spare Activation Mode: Activate on drive failure

   Controller Temperature (C): 64

   Cache Module Temperature (C): 31

   Capacitor Temperature  (C): 21

   Array: A

      Interface Type: SAS

      Unused Space: 0  MB

      Status: OK

      Array Type: Data

      Logical Drive: 1

         Size: 136.7 GB

         Fault Tolerance: 1

         Heads: 255

         Sectors Per Track: 32

         Cylinders: 35132

         Strip Size: 256 KB

         Full Stripe Size: 256 KB

         Status: OK

         Caching:  Enabled

         Unique Identifier: 600508B1001CD3F872C16AB5778A7BB9

         Disk Name: vmhba1:C0:T0:L1

         Mount Points: None

         Logical Drive Label: A12FF04050014380259E3E8053E2

         Mirror Group 0:

            physicaldrive 1I:1:1 (port 1I:box 1:bay 1, SAS, 146 GB, OK)

         Mirror Group 1:

            physicaldrive 1I:1:2 (port 1I:box 1:bay 2, SAS, 146 GB, OK)

         Drive Type: Data

         Caching Association: None

      physicaldrive 1I:1:1

         Port: 1I

         Box: 1

         Bay: 1

         Status: OK

         Drive Type: Data Drive

         Interface Type: SAS

         Size: 146 GB

         Rotational Speed: 15000

         Firmware Revision: HPD3

         Serial Number: 6XM27DED0000B330D6L4

         Model: HP      EH0146FBQDC    

         Current Temperature (C): 23

         Maximum Temperature (C): 27

         PHY Count: 2

         PHY Transfer Rate: 6.0Gbps, Unknown

         Drive Authentication Status: OK

         Carrier Application Version: 11

         Carrier Bootloader Version: 6

      physicaldrive 1I:1:2

         Port: 1I

         Box: 1

         Bay: 2

         Status: OK

         Drive Type: Data Drive

         Interface Type: SAS

         Size: 146 GB

         Rotational Speed: 15000

         Firmware Revision: HPD3

         Serial Number: 6XM27DLS0000B330DD59

         Model: HP      EH0146FBQDC    

         Current Temperature (C): 25

         Maximum Temperature (C): 30

         PHY Count: 2

         PHY Transfer Rate: 6.0Gbps, Unknown

         Drive Authentication Status: OK

         Carrier Application Version: 11

         Carrier Bootloader Version: 6

   Array: B

      Interface Type: SAS

      Unused Space: 0  MB

      Status: OK

      Array Type: Data

      Logical Drive: 2

         Size: 1.2 TB

         Fault Tolerance: 5

         Heads: 255

         Sectors Per Track: 32

         Cylinders: 65535

         Strip Size: 256 KB

         Full Stripe Size: 768 KB

         Status: OK

         Caching:  Enabled

         Parity Initialization Status: Initialization Completed

         Unique Identifier: 600508B1001C34511D9A303B90949B11

         Disk Name: vmhba1:C0:T0:L2

         Mount Points: None

         Logical Drive Label: A24115E350014380259E3E806AB1

         Drive Type: Data

         Caching Association: None

      physicaldrive 1I:1:3

         Port: 1I

         Box: 1

         Bay: 3

         Status: OK

         Drive Type: Data Drive

         Interface Type: SAS

         Size: 450 GB

         Rotational Speed: 10000

         Firmware Revision: HPD5

         Serial Number: 6XQ1CXFK0000B244AXCT

         Model: HP      EG0450FBLSF    

         Current Temperature (C): 23

         Maximum Temperature (C): 28

         PHY Count: 2

         PHY Transfer Rate: 6.0Gbps, Unknown

         Drive Authentication Status: OK

         Carrier Application Version: 11

         Carrier Bootloader Version: 6

      physicaldrive 1I:1:4

         Port: 1I

         Box: 1

         Bay: 4

         Status: OK

         Drive Type: Data Drive

         Interface Type: SAS

         Size: 450 GB

         Rotational Speed: 10000

         Firmware Revision: HPD5

         Serial Number: 6XQ1CX4G0000B244BAXX

         Model: HP      EG0450FBLSF    

         Current Temperature (C): 24

         Maximum Temperature (C): 28

         PHY Count: 2

         PHY Transfer Rate: 6.0Gbps, Unknown

         Drive Authentication Status: OK

         Carrier Application Version: 11

         Carrier Bootloader Version: 6

      physicaldrive 2I:1:5

         Port: 2I

         Box: 1

         Bay: 5

         Status: OK

         Drive Type: Data Drive

         Interface Type: SAS

         Size: 450 GB

         Rotational Speed: 10000

         Firmware Revision: HPD5

         Serial Number: 6XQ1CJN00000B243F1F5

         Model: HP      EG0450FBLSF    

         Current Temperature (C): 23

         Maximum Temperature (C): 28

         PHY Count: 2

         PHY Transfer Rate: 6.0Gbps, Unknown

         Drive Authentication Status: OK

         Carrier Application Version: 11

         Carrier Bootloader Version: 6

      physicaldrive 2I:1:6

         Port: 2I

         Box: 1

         Bay: 6

         Status: OK

         Drive Type: Data Drive

         Interface Type: SAS

         Size: 450 GB

         Rotational Speed: 10000

         Firmware Revision: HPD5

         Serial Number: 6XQ1CGK60000B242FBUZ

         Model: HP      EG0450FBLSF    

         Current Temperature (C): 24

         Maximum Temperature (C): 29

         PHY Count: 2

         PHY Transfer Rate: 6.0Gbps, Unknown

         Drive Authentication Status: OK

         Carrier Application Version: 11

         Carrier Bootloader Version: 6

   SEP (Vendor ID PMCSIERA, Model SRCv8x6G) 380

      Device Number: 380

      Firmware Version: RevB

      WWID: 50014380259E3E8F

      Vendor ID: PMCSIERA

      Model: SRCv8x6G

/usr/lib/vmware/vm-support/bin/swfw.sh > /tmp/swfw

/tmp # cat swfw | grep hpsa

VMware_ComponentSoftwareIdentity.InstanceID="VMware:Hewlett-Packard_bootbank_scsi-hpsa_5.0.0-40OEM.500.0.0.472560"

                    InstanceID = VMware:Hewlett-Packard_bootbank_scsi-hpsa_5.0.0-40OEM.500.0.0.472560

                       Caption = scsi-hpsa

                   ElementName = scsi-hpsa

[MKguy]

I really don't see anything wrong here that would explains the status of your controller/battery. Did you install these servers with the 5.1 U1 HP ISO?

Have you tried resetting sensors and updating info in the Hardware status tab?

You can update the p420i firmware to 3.54 btw, but I doubt it matters in this case:

http://www.hp.com/swpublishing/MTX-73544a7eae7b47aebde3d43402

Parse the swfw output like this:

grep SMX_SAFirmware -A20 /tmp/swfw

[JonBelanger2011]

The alarms on 2 of the affected hosts just cleared themselves... I am still having the alarm on the most recently installed host... I'll wait and see if it clears itself.  It says the controller battery is partially charged.. Perhaps it takes a while to charge?

[MKguy]

Yeah, it can take a while until the RAID controller batteries are charged. Just give it some time then.

[JonBelanger2011]

Thanks a lot!