Original Message:
Sent: Jun 10, 2025 02:51 PM
From: mleite
Subject: Failed vCenter upgrade from 7.0.3 to 8.0 is hanging
That worked, thanks! Creating those files with the touch command is what did the trick, that wasn't in the other solutions that I had found.
Original Message:
Sent: Jun 10, 2025 11:10 AM
From: vasquezu
Subject: Failed vCenter upgrade from 7.0.3 to 8.0 is hanging
Have you tried the following:
stop the VAMI service:
service-control --stop applmgmt
Remove the file /etc/applmgmt/appliance/software_update_state.conf :
rm -i /etc/applmgmt/appliance/software_update_state.conf
go to /var/log/vmware/upgrade :
cd /var/log/vmware/upgrade
do the following 3 inside this folder:
Create Precheck File: touch prechecks-succeeded
Create Export File: touch export-succeeded
Create import File: touch import-succeeded
Start the VAMI service :
service-control --start applmgmt
Source: https://knowledge.broadcom.com/external/article?legacyId=67179
Original Message:
Sent: Jun 09, 2025 12:05 PM
From: mleite
Subject: Failed vCenter upgrade from 7.0.3 to 8.0 is hanging
Hello - I attempted to upgrade one of our 7.0.3 vCenter appliances to 8.0. The upgrade failed, but I was able to shut down the new vCenter that was created and revert back to the 7.0.3 vCenter. Everything is functional with it, except when I try to connect to the admin console on port 5480, it's stuck on this:

No option to cancel or do anything else. I've tried the steps in Manually cancel the RDU (Reduced Downtime Upgrade) workflow on vCenter Server
Broadcom | remove preview |
| Manually cancel the RDU (Reduced Downtime Upgrade) workflow on vCenter Server | Manually cancel the RDU (Reduced Downtime Upgrade) workflow on vCenter Server VMware vCenter Server 8.0 Issue/Introduction Environment Resolution Follow the below steps: Power off the new version vCenter VM. Log into the ESXi host that has the old version vCenter VM. Ensure the old vCenter VM is powered on. | View this on Broadcom > |
|
|
and also here - VMware vSphere
Broadcom | remove preview |
| VMware vSphere | Installed a fresh copy of the VMware-VCSA-all-7.0.3-18700403 to fix a problem I could not resolve. Right after the installation I started an upgrade from 5480 | View this on Broadcom > |
|
|
Neither worked. Does anyone have any other suggestions?
Broadcom | remove preview |
| VMware vSphere | Installed a fresh copy of the VMware-VCSA-all-7.0.3-18700403 to fix a problem I could not resolve. Right after the installation I started an upgrade from 5480 | View this on Broadcom > |
|
|