VMware vSphere

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  • 1.  Failed vCenter upgrade from 7.0.3 to 8.0 is hanging

    Posted 5 days ago

    Hello - I attempted to upgrade one of our 7.0.3 vCenter appliances to 8.0.  The upgrade failed, but I was able to shut down the new vCenter that was created and revert back to the 7.0.3 vCenter.  Everything is functional with it, except when I try to connect to the admin console on port 5480, it's stuck on this:

    No option to cancel or do anything else.  I've tried the steps in Manually cancel the RDU (Reduced Downtime Upgrade) workflow on vCenter Server

    Broadcom remove preview
    Manually cancel the RDU (Reduced Downtime Upgrade) workflow on vCenter Server
    Manually cancel the RDU (Reduced Downtime Upgrade) workflow on vCenter Server VMware vCenter Server 8.0 Issue/Introduction Environment Resolution Follow the below steps: Power off the new version vCenter VM. Log into the ESXi host that has the old version vCenter VM. Ensure the old vCenter VM is powered on.
    View this on Broadcom >

     and also here - VMware vSphere

    Broadcom remove preview
    VMware vSphere
    Installed a fresh copy of the VMware-VCSA-all-7.0.3-18700403 to fix a problem I could not resolve. Right after the installation I started an upgrade from 5480
    View this on Broadcom >

      Neither worked.  Does anyone have any other suggestions?

    Broadcom remove preview
    VMware vSphere
    Installed a fresh copy of the VMware-VCSA-all-7.0.3-18700403 to fix a problem I could not resolve. Right after the installation I started an upgrade from 5480
    View this on Broadcom >



  • 2.  RE: Failed vCenter upgrade from 7.0.3 to 8.0 is hanging

    Posted 4 days ago

    I had the exact same problem.  I tried many different things to get this to work.  I gave up and just created a new VCSA 8 and skipped the migration.  There is also a thread on reddit about this, and they had support look at it and they couldn't figure it out and referred it to the developers.




  • 3.  RE: Failed vCenter upgrade from 7.0.3 to 8.0 is hanging
    Best Answer

    Posted 4 days ago

    Have you tried the following:

    1. stop the VAMI service:
      service-control --stop applmgmt

    2. Remove the file /etc/applmgmt/appliance/software_update_state.conf :
      rm -i /etc/applmgmt/appliance/software_update_state.conf

    3. go to /var/log/vmware/upgrade :
      cd /var/log/vmware/upgrade

    4. do the following 3 inside this folder:
      Create Precheck File: touch prechecks-succeeded
      Create Export File: touch export-succeeded
      Create import File: touch import-succeeded

    5. Start the VAMI service :
      service-control --start applmgmt

    Source: https://knowledge.broadcom.com/external/article?legacyId=67179




  • 4.  RE: Failed vCenter upgrade from 7.0.3 to 8.0 is hanging

    Posted 4 days ago

    That worked, thanks!  Creating those files with the touch command is what did the trick, that wasn't in the other solutions that I had found.




  • 5.  RE: Failed vCenter upgrade from 7.0.3 to 8.0 is hanging

    Posted 3 days ago

    Nice! Glad that worked for you. 




  • 6.  RE: Failed vCenter upgrade from 7.0.3 to 8.0 is hanging

    Posted yesterday

    Did you perform the upgrade by mounting the ISO and doing an "upgrade" from there, or using the vCenter upgrade option in the vCenter UI?