Hi,
Try to make the same choice in the Web Client :smileywink: You will see that this is a mistake in the Classic Client, you simply cannot make a memory snapshot and quiesce the file system as well, it would be pointless.
Since you are choosing the first option you will get a fully consistent state including system memory, there is no need for quiescing, and since you have quite a bit of RAM and possibly change rate this also explains the long time your snapshots are taking.
As the VM gets "stunned" to be able to cope with the change you will probably notice some service interruption, this maps perfectly to the symptom of you seeing the tools as not running.
If you really want to quiesce the system, do NOT check the memory option. You then will get a snapshot that takes file changes into consideration using Microsoft VSS as a basis.
The only "disadvantage" without backing up the memory state of the system is that Windows will do a hard reboot after a restore as it comes with empty system memory, yet again I don't know of any enterprise backup solution that would actually dump the memory of a system into the backup.