I've yet to get the download button to work. Tried IE11, Chrome, & FF with all the combinations of Addon, VPN, & A/V on or off and on two different PC's.
I'm on Fios and in NY.
Does anyone else have to relogin with nearly every page change? Which incidentally opens a new tab so when your trying different things, just to get a download working, you can get 30+ tabs open.
My resolution: I downloaded the file on my ATT phone on the first try - while sitting at my PC's that have been unable to. Wish I tried this 2 days ago...