VMware vSphere

 View Only
Back to discussions
Expand all | Collapse all

Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct.

  • 1.  Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct.

    Posted Aug 13, 2020 12:44 AM

    hi all,

    Am getting this error in vCenter, running vCenter 7.0. Under Administration> Client Plugins its the 'com.vmware.vrUi' causing this issue, which seems to be for vSphere replication, which was once deployed but is now gone.

    Also under: https://vcenter.internal.kloudit.com.au/mob/?moid=ExtensionManager , I have the following:

    extensionList["com.vmware.vim.sms"]Extension
    extensionList["com.vmware.vim.vsm"]Extension
    extensionList["VirtualCenter"]Extension
    extensionList["com.vmware.vim.stats.report"]Extension
    extensionList["com.vmware.vim.sps"]Extension
    extensionList["com.vmware.vim.vcha"]Extension
    extensionList["hostdiag"]Extension
    extensionList["com.vmware.vim.ls"]Extension
    extensionList["com.vmware.vsan.dp"]Extension
    extensionList["com.vmware.vcIntegrity"]Extension
    extensionList["com.vmware.vim.eam"]Extension
    extensionList["com.vmware.vsphere.client.h5vsan"]Extension
    extensionList["com.vmware.vrops.install"]Extension
    extensionList["com.vmware.vcenter.wcp"]Extension
    extensionList["com.vmware.vmcam"]Extension
    extensionList["com.vmware.lcm.client"]Extension
    extensionList["com.vmware.vcenter.iso"]Extension
    extensionList["com.vmware.vcenter.vmtx"]Extension
    extensionList["com.vmware.ovf"]Extension
    extensionList["com.vmware.vsphere.client"]Extension
    extensionList["com.vmware.vsan.health"]Extension
    extensionList["com.vmware.rbd"]Extension
    extensionList["com.vmware.registry"]Extension
    extensionList["com.vmware.cl"]Extension

    Any ideas on how to resolve this?



  • 2.  RE: Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct.

    Broadcom Employee
    Posted Aug 13, 2020 12:55 AM

    Hi

    SSH to vCenter and run these commands to list the vSphere replication related service registrations:

    /usr/lib/vmware-lookupsvc/tools/lstool.py list --url https://localhost/lookupservice/sdk --type com.vmware..vr.vrms

    /usr/lib/vmware-lookupsvc/tools/lstool.py list --url https://localhost/lookupservice/sdk --type vrUi

    Above commands will return service registrations for vSphere replication with their service ID. If you are not using vSphere replication, please run the following command(Update serviceID captured from previous commands, username and password) to un-register the services

    /usr/lib/vmware-lookupsvc/tools/lstool.py  unregister --url http://localhost:7080/lookupservice/sdk --id TMP:608BF497-A198-40C1-9866-545533A488BE --user 'administrator@vsphere.local' --password 'VMware123!' --no-check-cert

    Hope that helps



  • 3.  RE: Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct.

    Posted Aug 13, 2020 01:05 AM

    Thanks for that, I've attached the output of the commands you gave (both commands gave identical output).

    I dont see a service ID in that output?



  • 4.  RE: Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct.

    Broadcom Employee
    Posted Aug 13, 2020 01:07 AM

    Seems like there was some error when running the command. Please change the localhost to vCenter IP address in the command and re-run the command



  • 5.  RE: Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct.

    Posted Aug 13, 2020 01:23 AM

    IP failed, but command worked with FQDN. Attached is the output.

    Wasnt sure if the ID was meant to retain the 'TMP:' prefix, so tried the command twice with and without the prefix, but the output is identical



  • 6.  RE: Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct.

    Posted Apr 11, 2024 03:22 PM

    It works!!! Thanks!!!!



  • 7.  RE: Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct.

    Broadcom Employee
    Posted Aug 13, 2020 01:52 AM

    It was without the TMP prefix.Do you still see vSphere replication service registrations when you run the list command(first command) ?



  • 8.  RE: Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct.

    Posted Aug 13, 2020 02:25 AM

    Yeah the output of the first command is the same, still shows service ID etc.

    Have attached output of first command here. I notice the url is an IP ending in .100.9, which is the IP of the old replication server. Assume thats why its giving the plugin error, because that IP goes nowhere now..



  • 9.  RE: Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct.

    Broadcom Employee
    Posted Aug 13, 2020 02:37 AM

    Seems like the commands might have changed a bit in 7.0 or there are some other issues.

    Please paste the complete un-register command here that you ran. I will check



  • 10.  RE: Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct.

    Posted Aug 13, 2020 03:35 AM

    I ran:

    /usr/lib/vmware-lookupsvc/tools/lstool.py  unregister --url http://vcenter.internal.mydomain.com.au:7080/lookupservice/sdk --id h5-dr-85c1c9b8-8af4-4c2d-a39c-e883e6a3bdca --user 'administrator@vsphere.local' --password 'myadminpassword' --no-check-cert



  • 11.  RE: Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct.
    Best Answer

    Broadcom Employee
    Posted Aug 13, 2020 03:51 AM

    Command syntax looks good to me. Not sure why it fails to remove the service registrations. You can also try removing the service registration using Jxplorer(Open source LDAP browser)

    Note: Take a snapshot of vCenter server before trying unregister again

    1. Download and install Jxplorer on a Windows machine VMware Knowledge Base

    2. Refer just step.1 and 2 to connect to vCenter

    Once you have Jxplorer connected. Please expand the trees further as following:

    Configuration --> Sites --> Site name/Default -site  --> LookupService -->ServiceRegistrations --> Look for the service ID captured for vSphere replication and delete it



  • 12.  RE: Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct.

    Posted Aug 14, 2020 01:36 AM

    Brilliant that worked, thank you :smileyhappy:

    A note to others, vCenter needs a reboot after these steps to clear the plugin.



  • 13.  RE: Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct.

    Posted Jan 15, 2024 08:13 PM

    Followed the steps ashilkrishnan shared and rebooted like Ubinewbie mentioned and when vCenter booted back up it was able download/load all plugins effectively. This also fixed another issue I was experiencing where the Site Recovery portal was available in vSphere but was showing an unknown error. The plugin had successfully installed in that instance and DNS resolution/ping was working properly from the vCenter server. Unregistering, flushing the plugin as ashilkrishnan outlined and rebooting then re-registering did the trick there. 

    Hope this helps someone sometime! Cheers!



  • 14.  RE: Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct.

    Posted Jun 11, 2021 01:44 PM

    Hi,

     

    I have this error too:

    Download plug-in
    Status:
    Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct.
    Initiator: VSPHERE.LOCAL\vsphere-webclient-ff2cb1a5-22a1-4fe4-bb46-da57e4e38e14
    Target:  x.x.x.x
    Server: x.x.x.x
    Error stack:
    Error downloading plug-in.
    Make sure that the URL is reachable and the registered thumbprint is correct.java.io.IOException:
    Server returned HTTP response code: 401 for URL: https://x.x.x.x:443/ui/plugins/h4va.zip sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1900) sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1498) java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480) sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:352) com.vmware.vise.util.http.ConnectionManager.connect(ConnectionManager.java:284) com.vmware.vise.util.http.SimpleHttpClient.connect(SimpleHttpClient.java:354) com.vmware.vise.util.http.SimpleHttpClient.connect(SimpleHttpClient.java:324) com.vmware.vise.util.http.SimpleHttpClient.executeMethodResponseAsStream(SimpleHttpClient.java:222) com.vmware.vise.util.http.SimpleHttpClient.executeMethodResponseAsStream(SimpleHttpClient.java:244) com.vmware.vise.plugin.discovery.directory.impl.DirectoryExtensionManagerImpl.writePackageToFile(DirectoryExtensionManagerImpl.java:598) com.vmware.vise.plugin.discovery.directory.impl.DirectoryExtensionManagerImpl.downloadTempFile(DirectoryExtensionManagerImpl.java:525) com.vmware.vise.plugin.discovery.directory.impl.DirectoryExtensionManagerImpl.downloadPackage(DirectoryExtensionManagerImpl.java:484) com.vmware.vise.plugin.discovery.directory.impl.DirectoryExtensionManagerImpl.downloadAndDeployPackage(DirectoryExtensionManagerImpl.java:423) com.vmware.vise.plugin.discovery.directory.impl.DirectoryExtensionManagerImpl$1.call(DirectoryExtensionManagerImpl.java:355) com.vmware.vise.plugin.discovery.directory.impl.DirectoryExtensionManagerImpl$1.call(DirectoryExtensionManagerImpl.java:350) java.util.concurrent.FutureTask.run(FutureTask.java:266) com.vmware.vise.util.concurrent.QueuingCachedThreadPool$QueueProcessor.run(QueuingCachedThreadPool.java:1271) java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) java.util.concurrent.FutureTask.run(FutureTask.java:266) java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) com.vmware.vise.util.concurrent.WorkerThreadFactory$1.run(WorkerThreadFactory.java:64) java.lang.Thread.run(Thread.java:748)

     

    In Client plugins:

    Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct. java.io.IOException: Server returned HTTP response code: 401 for URL: https://x.x.x.x:443/ui/plugins/h4va.zip sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1900)

     

    I tried to disable the plugin but it isnt possible (grayed button).

    Also have tried to find it over Jxexplorer, but cant find it and when I click on any service registration to find it I have only an error.

     

    Please is possible to help me?

    Thanks.



  • 15.  RE: Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct.

    Posted Nov 02, 2022 11:39 AM

    https://kb.vmware.com/s/article/1025360



  • 16.  RE: Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct.

    Posted Dec 29, 2020 02:45 PM

    fyi in vCenter 7 the port changed to 7090 instead of 7080, so this command works -

     

    /usr/lib/vmware-lookupsvc/tools/lstool.py unregister --url http://<vCenter fqdn>:7090/lookupservice/sdk --id h5-dr-90e60372-7e39-40db-9603-9c671e6c4097<just an example> --user 'administrator@vsphere.local' --password 'pw' --no-check-cert