Error - Another version is already installed

[h5djr]

I am running Converter on Windows 7 ans trying to make a virtual machine of the current installation to upgrade to Windows 10.

Whenever I start to use the converter I get this error message "Unable to complete Converter agent installation on Dell-9020.  Another version of this product is already installed.

I have looked around the machine and the only one I can find is the current installation.

Anyone any ideas.  Thanks

[Rosen Tomov]

Could you upload %tmp%\vm*.log files?

[h5djr]

Is this the *.log you are looking for.  farexec-service-log.txt

Created stop event 320

Client manager: Successfully spawned process, pid 12148

Client manager handling signaled event: Pipe disconnected.

Deleting service

Service helper received control [1]

Created stop event 320

Client manager: Successfully spawned process, pid 11344

Client manager handling signaled event: Pipe disconnected.

Service helper received control [1]

Deleting service

Created stop event 320

Client manager: Successfully spawned process, pid 5984

Client manager handling signaled event: Pipe disconnected.

Service helper received control [1]

Deleting service

Created stop event 320

Client manager: Successfully spawned process, pid 10060

Client manager handling signaled event: Pipe disconnected.

Service helper received control [1]

Deleting service

Created stop event 320

Client manager: Successfully spawned process, pid 9896

Client manager handling signaled event: Pipe disconnected.

Service helper received control [1]

Deleting service

Created stop event 320

Client manager: Successfully spawned process, pid 1308

Client manager handling signaled event: Pipe disconnected.

Service helper received control [1]

Deleting service

Created stop event 320

Client manager: Successfully spawned process, pid 11344

Client manager handling signaled event: Pipe disconnected.

Service helper received control [1]

Deleting service

Created stop event 320

Client manager: Successfully spawned process, pid 9780

Client manager handling signaled event: Pipe disconnected.

Service helper received control [1]

Deleting service

[Rosen Tomov]

And... what to do with EXE file? :smileywink:

[h5djr]

Not sure what you mean about the.exe file.  I did not mean to attach that!

[Rosen Tomov]

Installation logs are placed in %tmp% folder, they are named vm*.log, check them for error, if you can not detect one - upload them to investigate.

[h5djr]

Is this the log file required...

[Rosen Tomov]

Nope.

Have you execute commands from @Plamen?

[h5djr]

These are the results from running the sc query items

vmware-converter-agent  -  this service is running

vstor2-mntapi30-shared  -  this service does not exist as an installed service

bmdvr  -  this service does not exist as an installed service

[h5djr]

I have looked through the vm*.log files and there are a lot of Error : 0 entries and a few Incl NeedRebot Error :2 but nothing else.

Copies of the two log files are attached from TEMP directory

[Rosen Tomov]

The vstor2 driver name is wrong, its vstor2-mntapi20-shared.

However, once the vmware-converter-agent is up and running - the other version is installed, deinstall and try again.

[h5djr]

I have un-installed and re-installed the Converter and get the same error.  Perhaps I will have to abandon Converter and use imaging instead.  It must be easier!

[patanassov]

Sorry for the typo. It is vstor2-mntapi20-shared

Now, let's clarify some things. Do you convert this local machine or a remote machine?

From your question

I am running Converter on Windows 7 ans trying to make a virtual machine of the current installation to upgrade to Windows 10.

it seems it is the local machine. However

Whenever I start to use the converter I get this error message "Unable to complete Converter agent installation on Dell-9020.  Another version of this product is already installed.

implies a remote source machine (converting this local machine does not use the agent)

If you converter the machine where converter server is installed but select it by name/IP address (not as this local machine), Converter would still try to use the agent. However this is not necessary, just convert this local machine.

Assuming you convert a remote machine: if that's the case, then deinstall the agent in the source machine, get the agent installer from the machine where converter server is installed (%ALLUSERSPROFILE%\VMware\VMware vCenter Converter Standalone\VMware-converter-agent.exe), copy it to the source machine, and run it. After that try the conversion.

HTH

Plamen

[patanassov]

Run the following commands on the source machine to check for these services:

sc query vmware-converter-agent

sc query vstor2-mntapi20-shared

sc query bmdrvr

[Craig]

Hi

I had the same problem with converter 6.1 in Win 2008 R2 trying to convert a powered off Hyper-V guest to Workstation 11/12 format.

Both source and target were on the same computer.

To do this I did the following:

• Select powered off hyper-v server
• Specify loopback ip address 127.0.0.1 as server (actual ip address or machine name causes the converter wizard to attempt to install an agent which fails with another version error)
• Specify machinename\administrator as user (another local user which is a member of local administrators group will get a permission denied error after pressing Next at source machine selection screen)
• For the destination system, the target location has to be expressed as a UNC path ,for example, \\machinename\c$\targetdir

After the final Next and Finish, the conversion was successfully completed.

HTH.

Craig

[HIDJon]

Thank you Craig -

I can confirm (4 years later) that this also applies to a Hyper-V server running on Windows 10 2004 / same server location. I can also confirm that the local Administrator account can be invoked with both the machine hostname\{local admin} as well as {localhost|127.0.0.1}\{local admin}

One small addition that I needed in addition to your excellent steps - I also had to disable UAC in order to allow the Converter service to run.

Thanks again!

-Jon

[Raja Panchanathan]

I need help from experts. 

I want to convert Hyper-V VMs to ova/ovf to upload in OneCloud. 

I installed "VMware vCenter Converter Standalone 6.2 1" on the server where all the Hyper-V VMs running. 

VM is currently powered down. When I launch Converter, showing the error message "Unable to complete converter agent installed on '127.0.0.1". Another version of this product is already installed." 

I am unable to proceed further after the above message. I am trying to convert on the same machine, which means Source/Destination same. 

Appreciate your help to fix this issue? 

Thanks

-Nathan

 

 

 

[Avon]

It's 2024, I had the same issue with converting a Hyper-V VM from a 2019 host.

The converter is installed on the host & I got the same agent message when starting a conversion job.

The fix was to use localhost when connecting to the host - not the hostname or the IP address.

Once this was done it connected & I was able to configure the conversion job.

It appears that if you use the hostname or the IP address the task behaves as if you are accessing a remote host, detects itself essentially & throws the error.

This is with the current 6.6 converter