Canceled vCenter 7.0 Upgrade now vCenter 6.7 stuck at "Starting VMware Performance Charts"

[JimKeyes]

Hey, all,

I started the process of upgrading our vCenter appliance from 6.7 to 7.0. We have not yet replaced our Dell Equallogic SAN and the storage plugin still uses flash. So, when I saw that 7.0 doesn't support flash, I went through the process of cancelling the upgrade and it rolled back to 6.7. I'm trying to log into the appliance in the web browser so that I can check for updates. Once I sign in, I see what's shown in the attachment. What options do I have?

[DidierHu]

Hello,

I had the same issue and found your post while googling.

The "touch  ..." part at the end of this article worked for me KB 67179: VMware Knowledge Base

extract ;

basically vami is looking for prechecks-succeeded,export-succeeded & import-succeeded files which will not be present in /var/log/vmware/upgrade, though this is zero kb file, create a file by using touch

# touch prechecks-succeeded

# touch export-succeeded

# touch import-succeeded

Didier

[Sergey_77777]

I can confirm that adding the files below to /var/log/vmware/upgrade stopped the upgrade process.

# # preliminary touch check completed successfully

# click export - successfully

# touch import - successful

The "touch" side ..." at the end of this article, WHETHER 67179 worked for me: The VMware Knowledge Base

extract ;

basically, vami is looking for prechecks-succeeded,export-succeeded and import-succeeded files that will not be present in /var/log/vmware/upgrade, although this is a zero kb file, create a file using touch

# # preliminary touch check completed successfully

# click export - successfully

# touch import - successful
___________________________________

I also confirm that it works, thank you

[DB-SA]

Hey All,
I see the same message for a long time stuck at 100% :

Set up target vCenter Server and start services

Starting VMware Performance charts... 100%

Is this a result of a halfway canceled upgrade process or a different issue?

Will the solution explained here in the forum or to the solution referenced here worked for any of you all?
https://kb.vmware.com/s/article/67179

What explained here is a different service and i don't see the vami.log indicates :  "progress_message": in my scenario.

I have attached the screenshot.

 

Thanks,

Dinesh

[DB-SA]

I have followed the provided instructions also referenced in : https://kb.vmware.com/s/article/67179 VMware KB article has fixed the exact same issue or the symptom I was encountering.  I am now able to log in to the VCSA UI 

Thanks for the support, much appreciated.

Dineshkumar Balendran

[rastickland]

is the action in the kb on the source vcsa or destination vcsa?  in the article  it does say the source Vcsa but I want to be make sure

[jburen]

I would suggest restoring your backup (if you have one).

[AartK2]

Hi,

What was your solution to the problem? We experiencing the same issue and VMware support has not solved the problem.

The "touch" files are not helping to resolve our issue as the import of data is just skipped.

[Nick Lynn]

I can confirm adding the below files to /var/log/vmware/upgrade stopped the upgrade process.

# touch prechecks-succeeded

# touch export-succeeded

# touch import-succeeded

The "touch  ..." part at the end of this article worked for me KB 67179: VMware Knowledge Base

extract ;

basically vami is looking for prechecks-succeeded,export-succeeded & import-succeeded files which will not be present in /var/log/vmware/upgrade, though this is zero kb file, create a file by using touch

# touch prechecks-succeeded

# touch export-succeeded

# touch import-succeeded