Agentless Management Service (AMS)

[leonardo68n]

I've some DL380 GEN9. In all of this was installed ESXi 6.5 or 6.7 and AMS worked normally (in ILO is recognized and is OK).
After update ESXi versions to 7.0.2, ILO indicates that AMS is not available.
On all machines surfing on Esxi VSphere Client components i find installed version 701.11.9.0.9-10OEM (installed with ISO ESXi update from USB started from bios of DL380 GEN9).

This versions are explicit for GEN 10 and GEN11
I've readed amsd.log and message is

"2023-08-08T12:27:13.015Z amsd[272592]: gen10 smad: Server not supported.
2023-08-08T12:27:23.254Z amsd[272638]: gen10 amsd ver 700.11.6.0.17-1OEM.700.1.0.15843807: Server not supported.
2023-08-08T12:27:33.400Z amsd[272683]: gen10 ahsd: Server not supported.
2023-08-08T12:27:43.622Z amsd[272729]: gen10 smarev: Server not supported."

Have you a solution to unlock this trouble?

Thank you.

[Maks Roshchyna]

The problem is with bundled software - check the ESXi host for installed vibs:

esxcli software vib list | grep ams

You should see results:

amscli, amsd (and amsdhelper probably)

 

If you are not limited in time and there are no PROD VMs - try to delete one vib for testing purposes

esxcli software vib remove -n amscli

[leonardo68n]

Result is:

[root@SEL-HV2:~] esxcli software vib list | grep ams
amsd 701.11.8.5.22-1OEM.701.0.0.16850804 HPE VMwareAccepted 2023-08-08
amsdv 701.11.3.0.17-1OEM.701.0.0.16850804 HPE VMwareAccepted 2023-06-12

If i verify status of amsd:

[root@SEL-HV2:~] ./etc/init.d/amsd status
amsd-smarev is not running 1691505218 1
amsd-ahsd is not running 1691505208 1
amsd-amsd is not running 1691505198 1
amsd-smad is not running 1691505188 1
[root@SEL-HV2:~]

I've also install amshelprComponent_701.11.7.2.2-1_18175622

[Helpdesk, Recheis]

Any updates on this? I am facing the same issue.

[Zacharias Bonkers]

Had the same problem, ams not running on dl360 gen9.

Tried a lot, nothing worked until i transfered amshelprComponent_701.11.8.0.12-1_18567695.zip into the temporary directory i created (/tmp/Isomount/), then:

 esxcli software vib install -d "/tmp/Isomount/amshelprComponent_701.11.8.0.12-1_18567695.zip"

Result:

Installation Result
   Message: The update completed successfully, but the system needs to be rebooted for the changes to be effective.
   Reboot Required: true
   VIBs Installed: HPE_bootbank_amshelpr_701.11.8.0.12-1OEM.701.0.0.16850804
   VIBs Removed: HPE_bootbank_hpe-upgrade_901.1.4.9-1OEM.700.1.0.15843807
   VIBs Skipped:

-> reboot

IT WORKS!

HORRAY!!!

Hope it helps!