This is a common problem with people that had VMware accounts before the transition to the Broadcom support infrastructure. I posted a procedure over in the Workstation community that worked for me. Here it is:
Here's something that a Broadcom support rep had me try -- it got me around the "Account verification" issue:
Log into the Broadcom Support portal.
In the top menu bar, click on your name, and choose the "My Profile" drop-down.
On the "My Profile" page, click the "Build your profile" button.
In the "Build your Profile" page, click on the "Yes, I want to Build my Profile".
In the dialog that appears, click on a product that isn't already on your profile. The rep I talked to suggested that I choose "Semiconductors".
Then click "Submit". If I remember correctly, another dialog immediately was displayed asking for additional information. I filled that out, and then -- voila -- my access to the Fusion downloads no longer resulted in "account verification pending".
From what others are saying, it may take a day or two for the download access to be "approved".
Might be worth a try to see if this trick works for you like it did for me.
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- Paul (technogeezer)
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Original Message:
Sent: Nov 15, 2024 11:02 AM
From: MarkA
Subject: Account verification pending
Hi all,
I own licence to previous VMWare Fusion 12.5. I was able to login to vmware portal (before broadcom) and see my products.
Now, no such thing. But good news is that as announced we get a free version for free for personal use.
I tried downloading but I am unable to since I get this message "Account verification pending.." for 2 days now.
How do we download the software?