Service Operations Insight

  • 1.  Map CA CMDB Relationship to Custom relationship in SOI

    Posted Jan 28, 2013 12:34 AM
    With CA CMDB integration to SOI, where can I map a CMDB Relationship to a Custom relationship in SOI?
    I am using Custom (Is Affected By) and Custom (Is Evolution Of) relationships in SOI, each relationship with it's own global Propagation Policy applied.
    Example: Map all 'Is Bound To' Relationships in CA CMDB to SOI as Custom (Is affected By) relationship.


  • 2.  RE: Map CA CMDB Relationship to Custom relationship in SOI

    Posted Mar 11, 2013 01:42 PM
    I am looking to do the same. Have you had any response to this yet?

    Thanks!


  • 3.  RE: Map CA CMDB Relationship to Custom relationship in SOI

    Posted Mar 11, 2013 05:21 PM
    Nope, no feedback as yet.


  • 4.  RE: Map CA CMDB Relationship to Custom relationship in SOI

    Posted Mar 12, 2013 11:02 AM
    Mapping from one relationship semantic to another should be fairly straightforward in the connector policy.
    The challenge is in dealing with service specific custom/operative propagation policies, as the connector (or CMDB for that matter) has no concept of these propagation types and therefore cannot expose them.
    BUT... if the default policies are suitable, or if you've predefined a service-specific policy, a simple mapping in the connector policy from XXXXX --> isAffectedBy (for example) should do the trick.

    Here is the relevant section of ServiceDeskManager_policy.xml:


    <EventClass name="BinaryRelationship" extends="CMDB_BinaryRelationship">


    <Normalize>



    <Field output="Semantic" type="map" input="ci_rel_type" >




    <mapentry mapin="^HasImpactOn$" mapout="IsImpactedBy"/>




    <mapentry mapin="^requires$|^is required by$" mapout="HasRequirementFor" />




    <mapentry mapin="^connects to$" mapout="IsBoundTo" />
    ....

    Change the bottom "mapentry" to:
    <mapentry mapin="^connects to$" mapout="IsAffectedBy" />

    You will need to recycle the connector.

    Jeff Vaught
    Sr Architect, SOI team
    CA Technologies


  • 5.  RE: Map CA CMDB Relationship to Custom relationship in SOI

    Posted Jul 08, 2013 03:23 PM
    Madelaine, are you still working on a similar issue?

    I've made great strides with this but still have some serious challenges with the full integration between CA CMDB and CA SOI.


  • 6.  RE: Map CA CMDB Relationship to Custom relationship in SOI

    Posted Jul 12, 2013 01:48 AM
    Unfortunately my Company does not use CA CMDB anymore.