APACHE PROBE IS NOT GETTING ANY QOS METRICS OR ALARMS
We configured the 'apache' probe to fetch various metrics. However, the QOS tables are empty or have NULL values for the 'SAMPLEVALUE'.
LAST UPDATE: 2017-08-31 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1878059
VMAX PROBE METRIC QOS_STORAGE_SYMM_MEM_WP_MAX_PERCENT IS RETURNING 0 VALUES CONSISTENTLY
VMAX probe Metric QOS_STORAGE_SYMM_MEM_WP_MAX_PERCENT is returning 0 values consistently and we see the following error in the log vmax.log file: ERROR Error while processing 'symstat -type MEMIO -sid 000195700853 -i 90 overwrite -c 1 -out xml' com.bt
LAST UPDATE: 2017-08-31 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1734058
THE SDGTW PROBE IS FAILING TO CREATE TICKETS IN SERVICE NOW. ALARM: INCIDENT CREATION TAKING LONG. SEEMS SOME ISSUE AT SERVICE DESK SIDE PLEASE INVESTIGATE.SUPP KEY ISSDGTW-DESK
After navigating from the sngtw to the sdgtw probe, incident creation does not always happen or we get alarms: Incident creation taking long. seems some issue at Service desk side please investigate... The sdgtw log shows: All threads are busy processing
LAST UPDATE: 2017-08-31 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1913104
UNABLE TO CONNECT TO UIM SERVICES TO ACCESS GROUPSERVICE AND COMPUTERSYSTEMSERVICE
We received a critical alert with the message "Unable to connect to uim services to access GroupService and ComputerSystemService" from health_index probe. Could you please check and let me know further about this alert. UIM - 8.51 Hub- 7.91
LAST UPDATE: 2017-08-31 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1138103
POSTGRESQL CLIENT QUERIES
What privileges are required for the postgres user? What is the overhead involved in stats collection?
LAST UPDATE: 2017-08-31 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1932152
AFTER DEPLOYING UIM_AWS_DASHBOARDS_PACK, WE ARE STILL NOT ABLE TO SEE THE REPORT AWS SUMMARY - ERROR NO DASHBOARD FOUND WITH THIS PATH
After deploying uim_aws_dashboards_pack, we are still not able to see the report AWS Summary. This may also happen for other cabi dashboard likes the azure dashboards, the error returned is: no dashboard found with this path
LAST UPDATE: 2017-08-30 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1306125
HOW DO I CHANGE THE ADDRESS TO ADMIN CONSOLE IN USM?
Steps to change the address that the USM "Admin Console" link points to.
LAST UPDATE: 2017-08-30 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1610516
NAME INSTEAD OF IP IN ICMP PROBE.
How to display the hostname in ICMP probe in UMP server.
LAST UPDATE: 2017-08-30 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1954102
HOW CDM PROBE CALCULATES PAGING ACTIVITY ON A LINUX BASED SYSTEM
This TEC document provides information on how the cdm probes calculates the paging data for linux systems
LAST UPDATE: 2017-08-30 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1534908
HOW TO SET DISK SPACE ALERTING BASED ON SIZE RATHER THAN PERCENT WHEN DEPLOYING CDM PROBE?
This article is about apply same disk size threshold for different disk size in an automated manner
LAST UPDATE: 2017-08-30 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1654514
WHICH UIM PROBES ARE AGENT OR AGENTLESS?
This is UIM probe list including agent or agentless information.
LAST UPDATE: 2017-08-30 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1064105
SOME SNMPCOLLECTOR DEVICES DO NOT SHOW ALL METRICS IN USM
For some of my systems I receive QOS only from internal interfaces, ie: gre, ipip, lsi, mtun, pimd and pime but all the gigabit and 10 gigabit ethernet ports are missing.
LAST UPDATE: 2017-08-29 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1832076
SCHEDULED UNFIED REPORTS DO NOT FIRE ON SCHEDULE
We have a number of reports scheduled to run around the same time Sunday evening. Infrequently, some of those reports do not run or we see that the output file is not received in our email.
LAST UPDATE: 2017-08-29 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1461311
CABI PROBE V3.0 DEPLOYMENT PROBLEMS
The cabi probe (v3.0) deployed however, it didn’t extract any files or even attempt the jaspersoft installation. The cabi wasp probe also does not start and is in an error state (no port or pid). Also, no /c/ folder or tables in db.
LAST UPDATE: 2017-08-25 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1246966
THE PROBEDISCOVERY QUEUE IS QUEUING UP WITH THESE MESSAGES IN THE DISCOVERY_SERVER LOG FILE: WAITING TO OBTAIN UDM DATABASE CONNECTION PROPERTIES: (11) COMMAND NOT FOUND
The discovery_server is queuing up. The discovery_server.log is flooded with the following error messages:20 Aug 2017 21:02:08,368 [main] WARN com.nimsoft.udm.utilities.nimbus.UdmConnectionLookup - Waiting to obtain UDM database connection properties:
LAST UPDATE: 2017-08-24 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1606127
VMWARE PROBE TEMPLATES ARE NOT APPLYING TO ALL SYSTEMS.
When trying to apply different probe configurations via templates, only some of the systems are getting the templates applied. Guest A and Guest B have different names but after trying regex, even explicitly stating the machine name is failing as well.
LAST UPDATE: 2017-08-23 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1333117
HUB HOTFIX HUB 7.92HF6 TUNNEL CONNECTIONS FAIL WITH "DH KEY TOO SMALL"
Error seen in hub logs when tunnel failure occurs: Aug 18 08:48:41:495 [4896] hub: SSL_connect error occured Aug 18 08:48:41:495 [4896] hub: [1] error:0x14082174:SSL routines:ssl3_check_cert_and_algorithm:dh
LAST UPDATE: 2017-08-22 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1830178
SIMPLIFIED STEPS TO PERFORM A GENERIC 3.00 CABI PROBE INSTALLATION FOR USE WITH UIM ONLY
Instructions for successfully installing the 3.00 cabi probe on the Wiki pages are difficult to follow. This document provides basic steps to perform a bundled mode cabi install for use with UIM only.
LAST UPDATE: 2017-08-22 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1924208
USING THE SDGTW PROBE, WHEN MULTIPLE ALARMS COME IN QUICKLY, THE TICKETS CREATED IN THE SERVICE DESK APPLICATION WILL GET MERGED.
Using the sdgtw probe, when multiple alarms come in quickly, the tickets created in the service desk application will get merged. In other words, the alarm will link to 1 ticket but have activity from multiple alarms.
LAST UPDATE: 2017-08-22 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1929224
VMWARE PROBE DOES NOT DISPLAY VCENTER IN UMP
Devices discovered by vmware probe attached to secondary hub are not displayed in UMP
LAST UPDATE: 2017-08-22 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1561903
EMAILGTW ERROR AUTHENTICATING TO OFFICE365 SMTP SERVER
Primary mail server is smtp.office365.com:587 Ignore TLS: Not selected The log indicates the following: emailgtw: EHLO %MachineNamewithEmailgdtwProbe%.domain.com emailgtw: 250-%outlookserver.office365.com% Hello [1.1.1.2] emailgtw: 250-SIZE 157286400
LAST UPDATE: 2017-08-18 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1741262
THE MESSAGES FOR ALARMS FORWARDED FROM VCENTER DO NOT CONTAIN ENOUGH INFORMATION
The vmware probe can generate alarms for events and alarms generated in vcenter. The messages for these alarms do not contain enough information to be usefull
LAST UPDATE: 2017-08-18 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1054836
WHAT VARIABLES CAN BE USED IN VMWARE PROBE MESSAGES?
The vmware probe documentation details the variables but does not provide full description
LAST UPDATE: 2017-08-18 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1052889
CANNOT GET PVS PROBE SETUP TO AUTHENTICATE WITH CITRIX
Removed special chars from user and password. Confirmed the prerequisites were followed as per the product documentation. Tested different user credential formats, i.e. Domain\Account, Account, etc. Ran through steps but don't see authentication work.
LAST UPDATE: 2017-08-17 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1678649
PROBE CDM WITH FIXED THRESHOLD DON'T TRIGGER THE ALARM.
CDM don't trigger the alarm for Memory or Disk or CPU
LAST UPDATE: 2017-08-17 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1311951
NIMALARM OPTIONS UPDATED
Some alarms created with nimalarm 8.4 may not be displayed because a change in the nimalarm options made in 8.4
LAST UPDATE: 2017-08-17 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1994971
HOW TO TROUBLE SHOOT DATA RETENTION AND DATABASE GROWTH
Below are steps to take to try and resolve or deal with data retention issues and explain how to safely 'prune' data/reduce the amount of data being retained.
LAST UPDATE: 2017-08-16 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC000004903
MULTIPLE UMP SERVERS NOT IN SYNC
After configuring multiple UMP nodes per https://docops.ca.com/ca-unified-infrastructure-management/8-5-1/en/installing-ca-uim/install-unified-management-portal-ump/configure-multiple-ump-servers - but changes on one node are not synced to the other.
LAST UPDATE: 2017-08-16 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1409277
QOS_PROCESSOR NOT UPDATING ORIGINS - ERROR - FAILED TO ENQUEUE PENDING QOS OBJECT, QUEUE CAPACITY EXCEEDED.
Error message seen as follows: [Qos Monitor Enricher #5, qos_processor] Failed to enqueue pending qos object, queue capacity exceeded. The update will be made when memory is released. No data will be lost.
LAST UPDATE: 2017-08-16 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1207771
FIREWALL CONSIDERATIONS FOR UIM HUB TUNNELS
This article serves as a repository for knowledge that CA has gained through working with customers in the field regarding the appropriate configurations for firewalls in a UIM Hub tunnel environment.
LAST UPDATE: 2017-08-16 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1033813
PROBEDISCOVERY QUEUE NOT PROCESSING ANY MESSAGES
The discovery_server probe shows high CPU consumptions but fails to clear messages from the probeDiscovery queue, eventually causing the hub to disconnect the queue.
LAST UPDATE: 2017-08-16 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1649953
HOW TO RE-ENABLE ALARM ENRICHMENT
alarm_enrichment, enable, nas
LAST UPDATE: 2017-08-16 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1110354
WHAT SECTIONS OF THE VMWARE TEMPLATES REFER TO THE VCENTER AND THE ESXI HOSTS?
This document shows what the different sections of the VMware templates are used for.
LAST UPDATE: 2017-08-15 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1571117
WHAT IS THE PORT USED FOR TRANSMISSION OF SYSLOG-OUT MESSAGES TO REMOTE SYSLOG DAEMONS BY THE SYSLOGGTW PROBE
TEC document provides information on the port and configuration used by sysloggtw probe for remote syslog daemons
LAST UPDATE: 2017-08-15 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1595025
I AM GETTING DUPLICATE ALARMS IN USM AND MY ALARM COUNTS BETWEEN USM AND IM ARE MISMATCHED.
How to remove duplicate alarms from ems and nas.
LAST UPDATE: 2017-08-14 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1981917
CAN DASHBOARDS BE EXPORTED FROM PREVIOUS VERSIONS OF UMP AND IMPORTED INTO NEW VERSIONS OF UMP?
Exporting and importing dashboards from different versions of UMP
LAST UPDATE: 2017-08-14 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1012664
'INTERNAL USED MEMORY' ALARM FROM JVM_MONITOR PROBE
jvm_monitor probe is raising the following alarm. The probe internal used memory 501760KB (196%) is = 100.0% of 256000KB
LAST UPDATE: 2017-08-14 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1026687
USM PORTLET POPS UP UNKOWN ERROR AND FAILS TO START
This TEC document provides information on USM portlet error and steps to resolve this
LAST UPDATE: 2017-08-11 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1795224
WE HAVE UMP SETUP FOR ACCESS FROM PUBLIC IP ADDRESS. WE GET AN ERROR WHEN TRYING TO ACCESS NEW CABI DASHBOARDS FROM PUBLIC NAME SPACE.
This article provide details on how to change the CABI setup to be able to access CABI reports in UMP when accessing from Public Name space.
LAST UPDATE: 2017-08-10 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1463001
THE ALARMS ARE NOT SHOWING THE CA SERVICE DESK INCIDENT NUMBER
After migrating to sdgtw from casdgtw, the CA Service Desk incident number is not displayed on the alarm. Previously, with the casdgtw the incident number would appear in the custom_1 field.
LAST UPDATE: 2017-08-10 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1844142
CDM PROBE ALARM MESSAGE WITH TOP PROCESSES INFORMATION IS EMPTY
This TEC document provides information on scenarios where the processes information in the cdm probe alarm message can be missing
LAST UPDATE: 2017-08-10 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1203852
HOW TO DETERMINE CORRECT METRIC TYPE INFORMATION IN THE TOP N REPORT OR GROUP TREND REPORT FOR UMP
This TEC doc provides information on determining correct metric type for Reports in USM portlet in UMP
LAST UPDATE: 2017-08-10 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1502107
HOW CAN I GET DATA FROM SYSTEM TO SHOW AVAILABILITY BASED ON THE NET_CONNECT PROBE THAT WILL SHOW MY ORIGIN AND HAVE A DATE RANGE?
This article provide a MS SQL query with parameter to allow you to customize the query for a particular start and end date.
LAST UPDATE: 2017-08-09 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1061693
PRIOR TO UIM 8.31 WE USED TO BE ABLE TO MAKE A CHANGE TO THE PORTAL-EXT.PROPERTIES FILES AND FORCE END USERS TO LAND ON SITE WEB PAGES. AFTER UPGRADING PAST UIM 8.31 WE CAN NO LONGER DO THIS. HOW TO WE CORRECT THIS?
This artcile provides details steps on how to force when a user logs into UMP to have them land on Site pages rather than personal private or public pages.
LAST UPDATE: 2017-08-09 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1276814
VMWARE PROBE KEY HOST NOT FOUND
When configuring a new vmware template it appears to be corrupted as soon as we save the configuration. We have audit enabled
LAST UPDATE: 2017-08-09 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1154516
CDM IS SENDING INTERNAL ALARMS REGARDING CHECKMEMINFO - GETMEMINFO FAILED (TEMPORARILY OUT OF RESOURCES)
Seeing cdm: CheckMemInfo - GetMemInfo failed (temporarily out of resources) in the logs, Windows and AIX system may be affected.
LAST UPDATE: 2017-08-09 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1865274
VMWARE PROBE USING A LOT OF HARD DISK SPACE
More specifically the vmware/discovery folder is backing up
LAST UPDATE: 2017-08-09 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1282677
EMAILGTW NOT WORKING WITH EXCHANGE SETTINGS
Emailgtw is not sending emails when we setup Exchange. We see CreateProcessAsUserFailed - error code(1314)
LAST UPDATE: 2017-08-09 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1643158
THE CHANGE ON ACTIVE MONITORS IN VMWARE PROBE DOES NOT GET REFLECTED.
When making change on active monitors through Admin Console, it does not get reflected after the probe is restarted.
LAST UPDATE: 2017-08-09 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1439382
AUTOMATED DEPLOYMENT OF ROBOT FROM USM GETS STUCK AT 50%
When attempting to deploy a robot to a discovered system in USM, the deployment may appear to halt at 50% and never recover.
LAST UPDATE: 2017-08-08 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1737442
WHAT IS THE UIM DATABASE REPRESENTATION OF A DB2'S DATABASE STATUS?
representation of a db2 databases status in the uim database
LAST UPDATE: 2017-08-08 SIZE: 82 kb TYPE: Knowledge Base Articles ID: TEC1563971
NETAPP PROBE REPORTS INCORRECT AMOUNT OF "UNCONFIGURED DISKS"
The netapp probe keeps raising alarms as the Number of Unconfigured Disks is greater than the threshold. However, there are no unconfigured Disks on the filer.
LAST UPDATE: 2017-08-08 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1306028
"REQUEST ERROR - COMMUNICATION ERROR" WHEN ADDING DISK RESOURCES FOR CDM IN CLUSTER PROBE
When trying to add a new Disk to the Cluster probe configuration for CDM probe the following error message pops up: "Request Error - communication error"
LAST UPDATE: 2017-08-08 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1911156
INSTALL SECONDARY HUB IN CLUSTER
Primary hub can be installed in cluster, the same way the secondary hub can be installed in cluster?
LAST UPDATE: 2017-08-08 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1856627
HOW TO CHECK IF PROCESSES PROBE GETS CORRECT MEMORY VALUE(QOS_PROCESS_MEMORY) IN WINDOWS
This document is about how to compare memory value in process probe and Windows Resource Monitor tool.
LAST UPDATE: 2017-08-08 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1612892
ADD ADMIN CONSOLE AS A PORTLET IN UMP
It can be very convenient to add Admin Console as a portlet in UMP.
LAST UPDATE: 2017-08-04 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1180604
NET CONNECT PROBE IS SENDING FALSE CLEAR ALARMS
On net_connect 3.31 we are monitoring a device that is always down. The alarms occasionally clear which is not possible.
LAST UPDATE: 2017-08-04 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1310558
TEMPLATES ARE NOT BEING APPLIED WHEN WE CONFIGURE ITEMS VIA ADMIN CONSOLE
This is only applicable if you use template Filters.
LAST UPDATE: 2017-08-04 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1703543
AFTER DOING ROBOT UPDATE 7.91 ON AIX SYSTEM SOME PROBES STOP WORKING SUCH AS DB2 PROBE. WHY?
This article explains why some probes stop working after robot update 7.91 on AIX and how this can be fixed.
LAST UPDATE: 2017-08-04 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1245354
NOT ABLE TO RUN "RM" TO DELETE FILES WITH "DIRSCAN" PROBE
Using dirscan on a Linux system. When it detects a file over a certain size and by extension, when found it deletes the file. The first part is working fine, it is detecting the file of a certain size and generating an alarm yet does not delete the file.
LAST UPDATE: 2017-08-04 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1771995
NAS: ALARM_ENRICHMENT RULE
We want an alarm_enrichment rule to lookup the device details in our CMDB based on the short name / hostname and not the FQDN. The trouble is the source alarm contains the FQDN and the CMDB contains the short name / hostname.
LAST UPDATE: 2017-08-04 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1206036
IS SERVER MESSAGE BLOCK (SMB) PROTOCOL USED BY UIM
This TEC doc provides information of which UIM component uses Server Message Block (SMB) protocol
LAST UPDATE: 2017-08-04 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1359091
ENRICHED ORIGINS ARE NO LONGER CORRECT IN USM AFTER THE UPGRADE TO 8.51
After upgrading to UIM 8.51 we see metrics disappearing and we use qos processor to enrich origins
LAST UPDATE: 2017-08-03 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1979365
REINSTALL UMP/WASP
Wasp is failing with a max restarts error, all other methods of remediation have failed. This is a LAST step approach.
LAST UPDATE: 2017-08-03 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1588674
HOW TO MANUALLY ADD PROBE LICENSES VIA THE PROBE UTILITY
If necessary, you can add probe licenses to the individual distsrvs via the probe utility. This is handy if the licenses have expired and the probes are down.
LAST UPDATE: 2017-08-03 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1508084
SDGTW PROBE IS CREATING DUPLICATE INCIDENTS IN SERVICENOW FOR ONE ALARM
This was due to the customer's field mappings being incorrect
LAST UPDATE: 2017-08-03 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1345118
HOW TIME OVER THRESHOLD WORKS
A brief summary of how the time over threshold works.
LAST UPDATE: 2017-08-03 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1257531
UPDATE OF THE MCS TEMPLATES FAILED AFTER UPGRADE TO UIM 8.51 SP1
activate_template callback in mon_config_service probe fails after upgrade to 8.51 SP1
LAST UPDATE: 2017-08-02 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1140086
PARTIAL GRAPH PUBLISHING FOR VMWARE PROBE
This TEC provides information on the partial graph publishing feature for vmware probe
LAST UPDATE: 2017-08-01 SIZE: 83 kb TYPE: Knowledge Base Articles ID: TEC1967959