Hello! Welcome to September!
The following documents were published during the month of August, 2017 (15 most recent):
Tech Doc #
Doc Name
TEC1014511
What are the steps required to uninstall Unified Self Service (USS) in a Windows server environment?
TEC1170084
Error: "Unable to handle fast-channel request from 20105" and "Process rep_daemon:external_url is not currently running" When Downloading an Attachment From Unified Self-Service (USS) integrated with Service Desk Manager (SDM) only.
TEC1816438
CA Service Desk Manager (CA SDM) 17.0 install fails when connecting to SQL Server database with error "Existing connection was forcibly closed by the remote host". Client unable to establish connection."
TEC1470929
Java error while launching Support Automation analyst console in Firefox
TEC1770153
Received "WARNING: No root resource matching request path /caisd-rest/ has been found" when testing REST web services using SoapUI tool.
TEC1144726
Enable SSL in Tomcat for BOXI using a Self-Signed Certificate
TEC1008342
Using SOAPUI and REST Web Services to create a CI Object
TEC1191593
Is there is difference in the email notification process with regards to multiple recipients if the mail_show_to_cc_list option is installed?
TEC1799548
Knowledge documents are being expired earlier than the defined expiration date
TEC1793846
Error: "Failed creating java C:\Program Files\Java\jre1.8.0_111\bin\server\jvm.dll " When Starting Apache Tomcat for JasperSoft 6.X
TEC1073627
"Microsoft SQL Server" database type does not appear in the list to create a database
TEC1283659
After enabled SSL in Tomcat for CA Service Desk Manager, report tab show blank/white screen.
TEC1843915
Configure the Socket proxy server for off-load Main server and proxy with DMZ
TEC1151487
HTTP 404 - Page not load in Unified Self-Services (USS)
TEC1360548
Unable to log in Service Desk with any user and EEM GUI is not accessible
The following documents were the most frequently accessed entries during the month of August, 2017 (top 15 by hit count):
Total
TEC1680644
Getting the error "Web Intelligence Applet cannot be loaded, please make sure you have installed a Java virtual machine." when launching WebI using CA Business Intelligence 4.x
830
TEC1898353
How to change the universe that a WebI report uses
282
TEC1554771
415: Unsupported Media Type returned when making a POST call with REST
251
TEC526592
Email notifications not being sent out with error "501 5.1.7 Invalid address"
237
TEC1327347
Account information not recognized: Could not reach CMS. The CMS on machine "***" was stopped due to critical error.(FWM 20031)
221
TEC566608
With long-running reports, users often experience timeout issues in InfoView. The tips shown below should assist in alleviating your timeout problems.
217
TEC1050901
Error "java.net.BindException: Address already in use: JVM_Bind" In Tomcat Logs When Starting Service Desk Services
201
TEC1584216
How to install/configure IIS 8.5, CGI and Metabase Components for Windows 2012
199
TEC1399639
Windows could not start the Apache Tomcat 8 on Local Computer. Error code 1
177
TEC1057875
Destination disabled. []: [CrystalEnterprise.DiskUnmanaged]...(FWB 00031)
173
TEC1319097
How Enable/Disable the Design button in Web Intelligence Launch Pad
148
TEC586523
How can I check the Business Object (BO XI) version and service pack level of the CA Business Intelligence (CABI)?
135
TEC477003
Web Services Best Practices for CA Service Desk Manager (CA SDM)
132
TEC587823
Configuring SSL for Tomcat with CA Service Desk Manager
94
TEC1966599
After upgrading Oracle to 12c, the database is experiencing high CPU load and Service Desk Manager is experiencing Delayed Server Responses due to slow Oracle DB.
93
Tech Doc of The Month:
Tech Doc ID: TEC1754634
Title: How does the maileater process inbound emails?
Scenario: Service Desk Manager checks incoming emails based on the 'Check Interval' setting, which is set to 30 sec as a default. If multiple emails come in within 30 sec, what emails will be processed first? Is it processed in the order of "sent date and time" of the emails?