FAQs for the CA Service Desk Manager Community, but applicable to other Communities also.
Send me more FAQs and Best Practices.
NOTE - now that the Communities has flourished and there are lots of process questions being asked - and answered - around the place, this FAQ is on hold, perhaps indefinitely.
Still, it is surprising how many questions are being asked around the Communities that are covered right here, such as changing user name in Communities.
Also, moving this from to The specified item was not found. as it is mainly for Employees. Those who are interested may like to move content out so that it is visible as individual posts to The Water Cooler.
Thanks, Kyle_R.
Updated June 26th.