How to change status when the change field on incident is updated
.CA Service Desk events based
12. Type the symbol:
Macro Type: Site condition
Object Type: Request/Incident/Problem
14.Type:
Sequence
Select attribute: Change
Operator: Not NULL
15. On Administration Menu, goto Activity Notification
16. Search by FLD to Field Update
17. Click on TAB 3 Events
18. Click Update Events
19. Select Your own Event
20.Click OK