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Other mail system problem 553 'Message filtered'

Migration User

Migration UserDec 21, 2016 07:30 AM

Hi Address 62.33.0.2 also corrected?

  • 1.  Other mail system problem 553 'Message filtered'

    Posted Dec 21, 2016 06:05 AM

    Hi,

    We are having troubles with out outgoing emails to some customers using the messagelabs / symantec system. (ts.fujitsu.com, chinatelecomglobal.com, etc..)

    Below is an example of the error

    SMTP delivery connection (DCID 52150974) opened from Cisco IronPort interface 62.33.0.3 to IP address 85.158.136.83 on port 25.                 
    DCID 52150974) Message 241336110 to mail@ts.fujitsu.com bounced by destination server. Reason: 5.3.0 - Other mail system problem ('553', ['Message filtered. Refer to the Troubleshooting page at', 'http://www.symanteccloud.com/troubleshooting for more'

    mail server with IP 62.33.0.2, 62.33.0.3



  • 2.  RE: Other mail system problem 553 'Message filtered'

    Posted Dec 21, 2016 07:15 AM

    Hi Aleksey,

    It appears we were throttling your connections to our servers due to ou not trusting your IP 62.33.0.3. I have now reset the confidence of this IP accross our entire network and you should have no further issues with sending emails to us.

    Please can you set this Thread as resolved.

    Kind regards

    Kevin Brosnan

    Tier 2 Senior Technical Support Engineer.



  • 3.  RE: Other mail system problem 553 'Message filtered'

    Posted Dec 21, 2016 07:30 AM

    Hi

    Address 62.33.0.2 also corrected?



  • 4.  RE: Other mail system problem 553 'Message filtered'

    Posted Dec 21, 2016 07:34 AM

    Hi Aleksey,

    That IP does not need to be corrected as its Trusted and on none of our internal Blacklists.

    Kind Regards

    Kevin Brosnan



  • 5.  RE: Other mail system problem 553 'Message filtered'

    Posted Dec 23, 2016 07:12 AM

    Hi K Brosnan Symantec

    Messages are not sent.

    SMTP delivery connection (DCID 52241990) opened from Cisco IronPort interface 62.33.0.3 to IP address 85.158.138.179 on port 25.
    (DCID 52241990) Delivery started for message 241498497 to techsupport.ru@ts.fujitsu.com.
    (GMT +03:00)     (DCID 52241990) Message 241498497 to techsupport.ru@ts.fujitsu.com bounced by destination server. Reason: 5.3.0 - Other mail system problem ('553', ['Message filtered. Refer to the Troubleshooting page at', 'http://www.symanteccloud.com/troubleshooting for more'



  • 6.  RE: Other mail system problem 553 'Message filtered'

    Posted Dec 23, 2016 08:27 AM

    Hi Aleksey,

    It appears your IP 62.33.0.3 has been flagged by our systems as a potential spamming IP. Due to this it has caused the problem once more. I have reset the confidence to high on that IP again and the problem will now be resolved.

    To ensure this does not happen again, can you check that your DNS resolves the domains its sending to as if the emails are being sent to the secondary MX record that we have for our clients it will cause this issue.

    The MX records for ts.fujitsu.com are as followed:

    10 cluster5.eu.messagelabs.com.
    20 cluster5a.eu.messagelabs.com.

    If your connections hi the second cluster "cluster5a.eu.messagelabs.com" then this will result in the issue you have. The secondary cluster is a honey trap for spammers and should never be used for sending email to our customers. Your DNS should always resolved to the Primary MX record.

    Kind regards

    Kevin Brosnan

     

     



  • 7.  RE: Other mail system problem 553 'Message filtered'

    Posted Dec 26, 2016 02:09 AM

    Prompt schem this error could be related?
    Blacklisted user? or the entire domain ttk.ru?


    23 Dec 2016 12:59:05 (GMT +03:00)     (DCID 52241168) Message 241496981 to username@ts.fujitsu.com bounced by destination server. Reason: 5.1.0 - Unknown address error ('553', ['Sorry, your email address Alexander.Gurov[dot]ttk.ru has', 'been blacklisted. Refer to the Troubleshooting page at', 'http://www.symanteccloud.com/troubleshooting for more'



  • 8.  RE: Other mail system problem 553 'Message filtered'

    Posted Dec 27, 2016 02:34 AM

    Again, we can not send emails to its customers
    You could, to clarify the reason why our IP addresses are blocked?

    27 Dec 2016 05:21:00 (GMT +03:00)     SMTP delivery connection (DCID 52284274) opened from Cisco IronPort interface 62.33.0.3 to IP address 85.158.138.179 on port 25.
    27 Dec 2016 05:21:01 (GMT +03:00)     (DCID 52284274) Message 241576484 to username@vodafone.com bounced by destination server. Reason: 5.3.0 - Other mail system problem ('553', ['Message filtered. Refer to the Troubleshooting page at', 'http://www.symanteccloud.com/troubleshooting for more', 'information. (#5.7.1)']) 



  • 9.  RE: Other mail system problem 553 'Message filtered'

    Broadcom Employee
    Posted Jan 10, 2017 07:49 AM

    Hello Aleksey,

    Hope you're doing well.

    I've sent you a pm.

    Kind Regards
    Roberto Monteiro
    Sr Technical Support Engineer



  • 10.  RE: Other mail system problem 553 'Message filtered'

    Posted Jan 14, 2017 09:02 AM

    Kevin, would it be possible for you to reach out to me to discuss this same issue?  I have tried twice posting to this forum with extensive technical detail (including symptoms, commentary on forward/reverse DNS, SPF, and DKIM) but the post simply never appears and "My Activity" for the forum shows no posts.  

    I tried sending a PM to the forum admin, and that PM was rejected with the following:
    "Your submission has triggered the spam filter and will not be accepted."

    I assure you I am not spamming anything, I am simply the admin of an email domain who is (mostly) unable to interact with Symantec Email Security.cloud customers.

    I am desperate and would appreciate any help!

    Thanks in advance,
    -jd



  • 11.  RE: Other mail system problem 553 'Message filtered'

    Posted May 22, 2017 04:19 PM

    Hi,

    Can you help me?

    We are having troubles with out outgoing emails to some customers?

    Writes what:

    photo_2017-05-19_14-36-39.jpg



  • 12.  RE: Other mail system problem 553 'Message filtered'

    Posted May 22, 2017 04:27 PM

    Hi,

    Can you help me?

    We are having troubles with out outgoing emails to some customers.

    Writes what:

    How to fix it?

    photo_2017-05-19_14-36-39.jpg

     

     


  • 13.  RE: Other mail system problem 553 'Message filtered'

    Posted May 22, 2017 04:32 PM

    Hi,

    Can you help me?

    We are having troubles with out outgoing emails to some customers.

    Writes what:

    How to fix it?

    photo_2017-05-19_14-36-39_0.jpg



  • 14.  RE: Other mail system problem 553 'Message filtered'

    Broadcom Employee
    Posted May 23, 2017 05:10 AM

    Hi Ravil,

    Thank you for getting in touch,

    If I may point you to the following article, it should allow provide you with the process you need to follow to get this issue resolved for you

    https://support.symantec.com/en_US/article.TECH82881.html

    Any problems please do let me know

    Kind Regards

    Richard Brittain
    Tier2 Senior Technical Support Engineer,
    Symantec Corporation