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IPremoval site says good reputation, but blocked by Symatec spam appliance

Migration User

Migration UserJun 08, 2017 09:33 AM

Thank you. I'll check if it helped.
Migration User

Migration UserJun 08, 2017 11:28 AM

sender: wwk.com recipient: telit.com
Migration User

Migration UserJun 08, 2017 12:09 PM

Thanks

  • 1.  IPremoval site says good reputation, but blocked by Symatec spam appliance

    Posted Jun 02, 2017 05:12 PM
      |   view attached

    We have had some problems sending email to a select few clients.  I did an Internet search and found several postings on this forum regarding doing a search on the Symantec IPremoval site.  Our IP address comes back clean, but I was then told by a client that we were listed in the Symantec Global Bad Sender list that is used by their spam appliance.  So, is there a different way to check the list and is there a way to get our  IP address cleaned up?

    We are a legitimate company that does not send out a lot of emails and nothing bulk.  Our IP address is only about a month old and who knows who had it before us.

    Any help to get us off the list or to the right department would be greatly appreciated.



  • 2.  RE: IPremoval site says good reputation, but blocked by Symatec spam appliance

    Posted Jun 07, 2017 12:04 PM

    Hi David,

    Please can you provide your sending IP for me to check against the .cloud infrastructure.

    Kind regards

    Kevin Brosnan

    Tier 2 Senior technical support engineer



  • 3.  RE: IPremoval site says good reputation, but blocked by Symatec spam appliance

    Posted Jun 07, 2017 12:55 PM

    It was in the jpg attachment, but 216.55.183.227. Thanks



  • 4.  RE: IPremoval site says good reputation, but blocked by Symatec spam appliance

    Posted Jun 07, 2017 12:57 PM

    I added a reply, but it disappeared. So, here it is again: 216.55.183.227. Thanks.



  • 5.  RE: IPremoval site says good reputation, but blocked by Symatec spam appliance

    Posted Jun 08, 2017 03:31 AM

    Hi,

    my customer dont'send emails to domain that use messagelabs as mail server.

    In my system log see:

    connect to cluster4a.eu.messagelabs.com[85.158.139.103]:25: Connection timed out

    My public IP is 91.227.202.254 and not blacklisted in DNSBL or RBL lists

    can you tell me what is the problem?



  • 6.  RE: IPremoval site says good reputation, but blocked by Symatec spam appliance

    Posted Jun 08, 2017 05:15 AM

    Hi David,

    I have checked your IP 216.55.183.227 and there is no reason why we would block your connections. Therefore in order for me to investigate further, can you provide the sender and recipients domain for me to obtain some logs to see where the failure lies.

    Kind regards

    Kevin Brosnan



  • 7.  RE: IPremoval site says good reputation, but blocked by Symatec spam appliance

    Posted Jun 08, 2017 07:16 AM

    "

    Hi,

    my customer dont'send emails to domain that use messagelabs as mail server.

    In my system log see:

    connect to cluster4a.eu.messagelabs.com[85.158.139.103]:25: Connection timed out

    My public IP is 91.227.202.254 and not blacklisted in DNSBL or RBL lists

    can you tell me what is the problem?"

    Can you check this IP too?



  • 8.  RE: IPremoval site says good reputation, but blocked by Symatec spam appliance

    Posted Jun 08, 2017 09:25 AM

    Hi Ipis,

    I have reset the confidence of your IP across our infrastructure and this should resolve your issue.

    Kind regards

    Kevin Brosnan



  • 9.  RE: IPremoval site says good reputation, but blocked by Symatec spam appliance

    Posted Jun 08, 2017 09:33 AM 
    Thank you. I'll check if it helped.


  • 10.  RE: IPremoval site says good reputation, but blocked by Symatec spam appliance

    Posted Jun 08, 2017 11:28 AM

    sender: wwk.com

    recipient: telit.com



  • 11.  RE: IPremoval site says good reputation, but blocked by Symatec spam appliance

    Posted Jun 08, 2017 11:29 AM

    Sorry, recipient that told me we were on the blacklist was sanramon.ca.gov

     

    We believe the same issue with telit.com but that was not the original data point.



  • 12.  RE: IPremoval site says good reputation, but blocked by Symatec spam appliance
    Best Answer

    Posted Jun 08, 2017 12:05 PM

    Hi,

    I can confirm that none of the domains you have provided are .cloud customers and also the IP you provided is not on any of our blacklists and the reputation of that IP is fine.

    We will not be blocking your connections when sending emails from any of those IPs to our .cloud customers.

    Should you still have issues sending to Symantec customers, it may be part of the Messaging gateway products to which the .cloud team have no access to. If you do have problems with them, you will need to raise this in their Forum:

    https://www.symantec.com/connect/security/forums/messaging-gateway

    Please set this thread as resolved to ensure others do not add to it.

    Kind regards

    Kevin Brosnan

    Tier 2 Senior technical support engineer



  • 13.  RE: IPremoval site says good reputation, but blocked by Symatec spam appliance

    Posted Jun 08, 2017 12:09 PM

    Thanks



  • 14.  RE: IPremoval site says good reputation, but blocked by Symatec spam appliance

    Posted Jun 08, 2017 06:05 PM

    hi Kevin

    we appear to be having the same type of problem

    we changed our web hosting about 3 months ago and its been a ongoing fight to try and get our bank to receive emails from anyone at our company

    our ip address for our mail is 149.56.204.49 I have checked the ip address reputation investigation and it says its ok

    but for whatever reason the banks mail server is rejecting it as Symantec Global Bad Senders see attached

    we really need to get this resolved as its costing us a lot of time and money

     

    thank you very much for any help

    Rod



  • 15.  RE: IPremoval site says good reputation, but blocked by Symatec spam appliance

    Posted Jun 09, 2017 03:07 AM

    Hi Rod.

    I have reset the confidence of your IP and the issue should be resolved. should you have any further issues please can you start a new Thread.

    Kind regards

    Kevin Brosnan