Can't install symantec.cloud due to Trend Micro

[Migration User]

I purchased a Dell and attempted to remove Trend Micro unsuccessfully. I went through and deleted all registry entries and file/folders. Still when I try to install symantec.cloud on this computer it gives me the error that trend micro internet security needs removed first and fails.

Any suggestions?

Thanks in advance.

Matt

[ℬrίαη]

Try their diagnostic kit removal tool

http://esupport.trendmicro.com/Pages/How-do-I-remove-old-or-new-versions-of-Trend-Micro-products-in-my-comp.aspx

[Migration User]

Thanks for the quick reply!

I tried this and just tried it again - I ran the uninstaller from the control panel -> programs so it wasnt in the start menu but found this support tool exe in the program files.

I click uninstall and it prompts to confirm, then I click yes and it goes away. It came on a Dell probably trialware so I doubt it would give back a serial number. No prompt to restart and Symantec.cloud still fails to install because it finds Trend Micro Internet Security.

I'm pretty sure Trend isnt running - is there a switch in the EXE to bypass the check?

[ℬrίαη]

You can try and check the exe switches with /? or --help I believe

[Migration User]

Thanks.

Yea "--help" showed... silent, install path and proxy settings only.

It has to be checking a certain file, folder, service or registry key for Trend - I just need to know where it is checking so I can remove it.

[ℬrίαη]

Unfortunately, I'm not very familar with SBE 2013 but I believe this is a new "feature" to check for the presence of another AV. I know if you have malwarebytes installed, the installer will also stop. This does not happen with SEP 11.x/12.1

I've got to believe it's checking for the presence in a reg key or possibly for a running service.

Aside from the opening a case with support to get more info on this, you may just need to meticulously go thru and weed it out, unfortunately.

Brian