How to manually update for Symatec

[Migration User]

Hi All,

 

I'm having a problem updating the virus and spyware protection on my PC.

I dont have a internet connection thats why i can not procede with the live update.

We tried the .jdb file but the problem is the folder is until the "data" only.

The symantec version is 12.1.4013 and a self manage PC.

[ℬrίαη]

Run the Intelligent Updater:

http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=sep

Updates for NTP and PTP can be downloaded as well.

http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=ips

http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=sonar

[Migration User]

Is there a way to manually update symantec endpoint protection using the .jdb file I downloaded?

 

[ℬrίαη]

Yes, but, Intelligent Updater is more efficient. Nonethless, see here but this is for managed:

How to manually update definitions for a managed Symantec Endpoint Protection Client using the .jdb file

Official steps for the Intelligent Updater for unmanaged:

Use Intelligent Updater to update definitions for Endpoint Protection

[Migration User]

The proble iswhen we copy the .jdb file and trying to paste it, we can not find the folder starting with "inbox", we can not continue the installation.
 

• On 32-bit operating systems, copy and paste the .jdb file to the following location:
  \Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming

[ℬrίαη]

Is there a reason you can't or don't want to use the Intelligent Updater? This is specifically for situations like yours.

[Migration User]

Yes...we use the Intelligent Updater, but the problem is the folder that the .jdb file must save which is the "incoming" file is not there.

[ℬrίαη]

That'd because this is a client, not the SEPM. It's there on the SEPM. You don't need that folder on the client.

[Migration User]

how about if it is a self manage machine and do not havea SEPM?

[ℬrίαη]

Again, for this you can use the Intelligent Updater. You run the exe and it updates. Simple as that. If you must use the JDB file then drop it into:

C:\ProgramData\Symantec\Symantec Endpoint Protection\<version>\inbox

[Rafeeq]

If u don't find an inbox Create a new folder by name Inbox

[Migration User]

Brian , after i paste the jdb file it created an invalid forder and the file was in it.

[ℬrίαη]

Please just try the intelligent updater....

[Migration User]

You need to create registry key in selg-managed sep client.

Preparing unmanaged clients to receive updates from third-party distribution tools

If you install unmanaged clients from the installation file, you cannot immediately use third-party distribution tools to distribute LiveUpdate content or policy updates to them. As a security measure, by default these client computers do not trust or process the content that third-party distribution tools deliver to them.

To successfully use third-party distribution tools to deliver updates, you must first create a Windows registry key on each of the unmanaged clients. The key lets you use the inbox folder on unmanaged clients to distribute LiveUpdate content and policy updates by using third-party distribution tools

Preparing unmanaged clients to receive updates from third-party distribution tools

Article:HOWTO80914

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Created: 2012-10-24

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Updated: 2014-09-21

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Article URL http://www.symantec.com/docs/HOWTO80914

[Migration User]

Hi All,

 

We already updated the PC. Thanks for the help!!!