Application failed to initilialize

[Migration User]

Hi,

I have installed Symantec Endpoint Protection v12 RU1 in windows vista 32 bit OS. But when I try to open the client console, I get an error message "The Application Failed to initialize properly(0xc0000135). Click OK to terminate the application". Also when tried to start Symantec Management Client, I get Error 1503.

 

* I tried to disable UAC, windows defender, windows error reporting. Also I uninstalled Mcafee AV as well.

 

Please check the Print screen attached..

[Migration User]

Check permissions on the following registry keys:

 

'HKEY_CURRENT_USER\SOFTWARE\Symantec\Symantec Endpoint Protection'
'HKEY_CURRENT_USER\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\Custom Tasks'.

 

Change the permission the listed keys to the following:
1. Administrator - Full Control
2. SYSTEM - Full Control
3. Users - Full Control
4. Restricted - Read (may not present)

 

Note: Make sure All the permissions above apply to "This key and subkeys" and the permissions are inherited to child registry keys by checking the option - "Replace all child objects permissions with inheritable permissions from this object

[Rafeeq]

remove symantec 

remove all symantec folders

disable UAC

reboot the computer

right click on SEP setup.exe and select run as admin.

[Migration User]

Hi Twilight and Rafeeq, thank you for you response. I will perform those steps and will get back to you with the update. Many thanks!

[Migration User]

check whether you have any other AV software installed...??