Hello Everyone,
We have configured the VIP Authentication Hub with an SMTP provider to send One-Time Passwords (OTPs) via email. However, the OTP is not being delivered to the user's email.
We applied the configuration using a Postman collection with the following request:
[
{
"name": "smtpSSLEnabled",
"value": "false"
},
{
"name": "smtpAuthEnabled",
"value": "false"
},
{
"name": "smtpStartTLSEnabled",
"value": "false"
},
{
"name": "smtpFromAddress",
"value": "noreply@kyndleit.com"
},
{
"name": "retryCount",
"value": "3"
},
{
"name": "smtpUserName",
"value": "<username>@kyndleit.com"
},
{
"name": "smtpUserPassword",
"value": "<password>"
},
{
"name": "class",
"value": "com.broadcom.layer7authentication.mds.service.providers.email.SMTPEmailService"
},
{
"name": "smtpPortNumber",
"value": "25"
},
{
"name": "smtpServerHostName",
"value": "<hostname>"
}
]
Despite this setup, emails are not being sent. Could you please assist us in troubleshooting this issue?
thanks in advance
Regards,
Ramarao.