VIP (Validation ID Protection)

  • 1.  Issue with OTP Delivery via SMTP in VIP Authentication Hub

    Posted Jun 18, 2025 08:00 AM

    Hello Everyone,

    We have configured the VIP Authentication Hub with an SMTP provider to send One-Time Passwords (OTPs) via email. However, the OTP is not being delivered to the user's email.

    We applied the configuration using a Postman collection with the following request:

    [
        {
            "name": "smtpSSLEnabled",
            "value": "false"
        },
        {
            "name": "smtpAuthEnabled",
            "value": "false"
        },
        {
            "name": "smtpStartTLSEnabled",
            "value": "false"
        },
        {
            "name": "smtpFromAddress",
            "value": "noreply@kyndleit.com"
        },
        {
            "name": "retryCount",
            "value": "3"
        },
        {
            "name": "smtpUserName",
            "value": "<username>@kyndleit.com" 
        },
        {
            "name": "smtpUserPassword",
            "value": "<password>" 
        },
        {
            "name": "class",
            "value": "com.broadcom.layer7authentication.mds.service.providers.email.SMTPEmailService"
        },
        {
            "name": "smtpPortNumber",
            "value": "25"
        },
        {
            "name": "smtpServerHostName",
            "value": "<hostname>" 
        }
    ]


    Despite this setup, emails are not being sent. Could you please assist us in troubleshooting this issue?

    thanks in advance

    Regards,

    Ramarao.



  • 2.  RE: Issue with OTP Delivery via SMTP in VIP Authentication Hub

    Broadcom Employee
    Posted Jun 19, 2025 09:05 AM

    Hi Ramarao,

    Please open a support case to get some assistance with your configuration. We'll need logs and likely some more information which is best handled through our support system.

    Regards,

    Rob