Endpoint Protection

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  • 1.  Internet Stop Working

    Posted Jul 02, 2024 01:38 PM

    HI

    Today we found suddenly Inster stop working an all machines where SEP installed.

    After uninstalling SEP . Internet start working. Kindly help us to resolve this issue.

    we are using SEP via CLoud Console.

    thanks

    Madan Mohan



  • 2.  RE: Internet Stop Working

    Broadcom Employee
    Posted Jul 02, 2024 01:45 PM

    What version of SEP is running on these systems? If RU9, it could be this.

    Loss of Network connectivity after upgrade to Endpoint Security 14.3 RU9 (broadcom.com)



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    John Owens
    Strategic Support Engineer | Enterprise Security Group
    Broadcom Software
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    Original Message


  • 3.  RE: Internet Stop Working

    Posted Jul 03, 2024 09:28 AM

    Hi Madan,

    See this thread also - 14.3 RU9 issues | Endpoint Protection (broadcom.com)

    I haven't had the issue with internet access not working but my clients fail to connect to either SES, LiveUpdate or both after the upgrade, so there might be multiple different issues with the release as I also noticed that a new build version that got published - original one was 14.3.11213.9000 and the lastest one is now 14.3.11216.9000. We are not using IPS out-of-band scanning, and I have a case open with Arrow (EU reseller) but am getting nowhere with it. I've also noticed that the previous release channel still seems to put devices on RU7 rather than RU8.


    Original Message