14.3 RU9 issues

[P and T IT]

HI all,

On 19/6/2024, a few of our machines got the latest update from SEP, 14.3 RU3. After installing, apparently, it disconnect the LAN connection of all my machines, causing it unable to browse internet and access shared folders. Prior to that version, it was working fine. 

Does anyone encounter the same issue and have a workaround?

Appreciated.

Eric

[John Owens]

We have seen reports of this. Please open a case so we can assist.

[P and T IT]

Hi John, I have opened a case with the service number {Case#100017011}

[John Owens]

Hello,

In your Intrusion Prevention Policy, please turn off out-of-Band Scanning and test to see if that resolves the issue.

[John Owens]

Loss of Network connectivity after upgrade to Endpoint Security 14.3 RU9 (broadcom.com)

Please follow this article for updates as well.

[Alex Milford]

I have had this issue too - after the upgrade the devices report multiple warnings (7): Download insight & PTP malfunctioning and PTP and NaHEM Waiting for updates. LiveUpdate fails to connect to server. When I download an install package and ran manually on a device it worked OK and the client reported no errors, but it then totally lost communication with SES. Auto-upgrade seem to no longer work at all - I can get any device to upgrade on current or previous release. Prior to last week the same policy was upgrading devices to RU8 on current release with no problems.

[VACCA ANDREA]

did anyone else have some problems with sep and sepm 14.3RU9 ?

[P and T IT]

Hi , apparently, disabling out-of-band scanning solves the issue. Should Out-of-Band be enabled in the first place?